Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Charles Ollivon, Objective Webb Ellis!

In the Ollivon family, in Saint-Pée-sur-Nivelle (64), rugby is a family affair. “Before entering the juniors at the age of 5, I was already spending my weekends at the stadium watching my brother play. Then, every Saturday, we went to the rugby school together where my father was a coach. And on Sundays... we would go to see the first division play!”

Team spirit as a way of life

Growing up in a family of enthusiasts in a small village of 7,000 inhabitants was anything but incidental for the young Charles Ollivon. This life, which he describes as “simple and quiet”, between rugby and Basque pelota, surrounded by childhood friends, gave him a taste for solidarity and the desire to defend his colours without ever giving up.
“You’re effective on the field when you fight for your little country village and go beyond your limits for the friend next door. Camaraderie, mutual support and of course having fun are powerful motivators. These values have been essential for Charles Ollivon, both first at the national and then international levels.

Moreover, for him, team spirit is in the DNA of this collective sport,the condition sine qua non of victory. “Without a teammate giving their all in the scrum, I can’t free up the ball to score the try. All physiques are useful: you need strong, thin, small, fast players to win a match, and intelligence too because the higher the level, the more strategic the battle becomes. It is working as a team that counts most.
And then on the ground, the physical confrontation can be very hard, so it is essential to hold the line if you want to move forward. People feel our fear, our commitment, the trust that binds us to each other. This is why rugby is so exciting.”

Total commitment

When it comes to excitement, Charles Ollivon is certainly promising us some for next September. “We’re going to give everything we have out on the pitch. The pressure is mounting in France throughout our sport, above all because this is a cup that we’ve never won. But I don’t think of these expectations as a burden. In fact, it gives us the strength to work even harder daily and the energy to surpass ourselves when the kick-off whistle blows. We have never worked harder to make France one of the favourites of the competition. Now we’re all on top form, so we have to get the cup! I like challenges, I don’t come just to take part but to win! I dream of being in the final against South Africa, and taking the trophy from them…”

Charles Ollivon is not just a player, he is also a human being who has learned life’s lessons. “The various hardships that I had to overcome in 2019 changed my vision of rugby and life. Despite injuries and relapses—I almost couldn’t play internationally anymore— I fought and I ended up going to Japan where I had some unforgettable experiences, worthy of the difficulties encountered. I realised how lucky I was to do this as a job. Today, I am thinking less about what might be and more about being in the present moment. I will savour every moment of this World Cup, enjoy everything 200% as advised by my friend Juan Martin Fernandez Lobbe.”

Charles Ollivon - 6 dates

  • Born in Saint-Pée-sur-Nivelle, a town in the Basque Country bordering Spain.

  • After being trained at Saint-Pée UC then at the Nivelle league, he joined Aviron bayonnais. It was with this club that he made his Top 14 debut in 2013.

     

     

  • Following the relegation of the Basque club to Pro D2, Ollivon joined the Rugby Club Toulonnais.

  • Called up for the training camp for the autumn tour of the France team, he marked his first international trial against the Samoa team.

  • Back in blue after suffering a shoulder injury in 2017. He scores the second French try during the 2019 World Cup quarterfinal against Wales.

  • He was captain of the France XV for the first time during the 2020 Six Nations Tournament. With four tries, he was the top scorer of the tournament.

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Victoire Chapellier
Victoire Chapellier is a copywriter.
Passionate about reading, she is also a part-time bookseller.