Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - United States: An X-Ray of the Federal deficit

The US Federal deficit shot up unexpectedly in 2023 to more than 6% of GDP. Projections suggest it is likely to remain high through 2024. This has increased markets concerns, who are worried about the sustainability of US public debt, and helped drive the autumn surge in long-term yields. Detailed analysis shows two main factors are inflating the deficit: falling Federal government revenues and rising debt interest. On the other hand, despite the hefty deficit, strong headline growth in the economy has kept public debt stable as a share of national income. And even if the economy starts to stutter, the government has plenty of levers it can pull to get debt back on track ... politics permitting.

Deficit is mostly due to a fall in revenue. The United States economy has grown spectacularly this year, with headline growth – i.e. raw growth unadjusted for inflation – estimated at 6.6%. Normally, stronger growth should increase the government revenues. However, the Federal government's income has instead been shrinking, by around 8% in annualised terms in October, which explains much of the rising deficit. The prime culprit is a fall in the tax income from household income (chart 1), itself due to three factors: a decline in capital gains tax receipts from financial and real estate assets as markets underperformed in 2022, special tax holidays to help people through severe weather events, and the continuing impact of cuts in tax rates voted through in 2017 and scheduled to remain in place until 2025. The secondary driver of falling receipts is lower profit transfers from the Federal Reserve to the Treasury. Finally, corporation tax receipts have remained stable as a share of GDP due to tax breaks on investment brought in by the Inflation Reduction Act (IRA). Some of these factors are temporary, which should mean the tax take rises slightly in 2024 bringing a slight improvement in the deficit.

Debt service costs are boosting spending. In contrast, the spending side of the public accounts had a positive contribution in the deficit  dynamic. Public spending continues to decline as a share of GDP, falling from 30% in 2021 to 23% in 2023. Partly this is due to the end of the moratorium and the early repayment of student's loans to the Department of education (USD 680 bn). Other major spending items, aside from debt interest, have moved in line with inflation. So, the only spending item to really increase in 2023 was debt service costs, which jumped from 1.5% of GDP to 2.5% in 2023. This largely mirrors the increase in interest rates but has been given an extra boost by a shift in the structure of Federal borrowing to rely increasingly on short-term bills, the segment where rates have risen most (see chart 2). Short-term debt now makes up 20% of public sector financing.

Public debt ratios remain under control so far. Deficits have been running high since 2020 but public marketable debt as a share of GDP has remained broadly stable over the period at around 95%. This is basically because nominal GDP growth has been rising substantially faster than the debt service burden. Provided nominal growth remains high, and higher than debt interest, the primary federal deficit should not jeopardize the sustainability of US public sector debt. Should the nominal growth rate slow sharply while interest rates remain high the debt path might start to look problematic. In these circumstances, though, the various branches of government could reverse their recent tax cuts and restore the public finances without too much difficulty. The big issue here is whether they can achieve the necessary political stability to push through such measures.
In the highlights of the week, we chose to talk about credit lending growth in Europe and inflation figures in Europe:

  • Bank lending in the euro area continues to slow, expanding at yearly rate of just 0.1% in October. Bank loans to households fell to 0.6% in October from 0.8% in September, while loans to non-financial companies actually fell, by 0.7%, the first decline since Covid broke. Bank loans in France seem to be holding up better than in the rest of the monetary union. Lending grew by 1.5%, including a near 1-point rise for households. With monetary policy set to remain tight over coming months, lending too is likely to stay weak.

  • Euro area inflation declined to 2.4% in November on a yearly rate, its lowest level since July 2021 and once again well below forecasts. This was largely due to the ongoing fall in energy prices, down by 11.5% in November year-on-year, and the ongoing slowdown in food price inflation. The prices of services and non-energy industrial goods also slowed down, driving underlying inflation down to 3.6% compared to 3.9% forecast.

Read full article