Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Covid 19 - The next phase

As described in our Q4 House Views, we are currently experiencing a second wave of COVID-19 infections across many economies. At the same time, recent macro-economic indicators have been mixed, suggesting that the easy part of the recovery from the first half recession may be behind us. And risk assets – notably global equity markets – have come under selling pressure after registering all-time highs in early September. Will the second wave have the same effect as the first? And what is the outlook for the economy and markets?

At the global level, the pandemic now registers over 34 million confirmed cases and over 1 million deaths. The first wave of infections took hold in March, followed by a plateau at around 80,000 new cases per day before the second wave unfurled across many large emerging countries, taking us to the current level of around 285,000 per day. In a number of countries in Europe, notably Spain and France, the number of daily cases is now well above the levels reached in the spring.

This has led to worries that economies might be placed back in lockdown to stem the spread of the virus. Indeed, in recent days Spain has placed tight restrictions on the Madrid region while France has instructed some large cities such as Marseilles to close many establishments which are open to the public. However, we do not believe that sweeping nationwide lockdowns will follow. There is little political appetite to provoke another deep recession, especially with large amounts of fiscal stimulus (such as France’s €100bn plan) in the pipeline – the more the economy slows, the more difficult it will be to finance the recovery plans.

Moreover, the number of hospitalisations and deaths has not followed the same pattern as last spring. At 3 and 6 per 100,000 inhabitants respectively, the number of COVID-19 patients in hospitals across Spain and France remains well below the spring peaks of 49 and 33. And at the global level, the number of deaths reached a high of around 7,000 per day in mid-April before easing lower to today’s 5,300.

There are several possible explanations for the discrepancy between infections and fatalities. Most obviously, the number of tests being performed per week has sky-rocketed since April – from 193,000 to 694,000 in Spain and from 137,000 to 1,052,000 in France – which of course has an impact on the number of positive results. Second, treatment protocols in hospitals have been improved continuously as doctors learn more about the virus. Third, the summer and early autumn in the Northern hemisphere typically see fewer respiratory illnesses like influenza and pneumonia, which can aggravate COVID-19 symptoms – it will be important to follow hospitalisation trends once the winter flu season gets underway. As infection rates and hospitalisations have ebbed and flowed and restrictions have tightened, economic activity has begun to suffer. In the US, corporate and household confidence measures remain pretty robust, but the rapid fall in weekly jobless claims over Q2 has slowed to a trickle in September. In the euro zone, there is a stark contrast between confidence in manufacturing and services. September’s Purchasing Manager Index shows manufacturing confidence at 53.7 –well above the 50-point dividing line between expansion and contraction – while the services survey has slumped to 47.6. The mixed data suggest recovery will be more sluggish from now on.

Bottom line. Given the above factors – rising infections, tighter restrictions, mixed economic data – we expect the mix of fiscal and monetary policy to remain very accommodative. Although the US Congress may not manage to agree on a new coronavirus relief bill before next month’s election, we remain convinced that the stimulus will be forthcoming by early next year. Similarly, we expect the EU’s 27 governments to ratify the €750bn recovery fund in due course. And the Federal Reserve and the European Central Bank stand ready to ease further if necessary, most probably via asset purchases. All in all, the backdrop should remain supportive for risk assets.

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Head of Investment Strategy Societe Generale Private Banking