Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - Beware of Greeks bearing (bond) gifts

Greek government bond (GGB) yields fell this week below 1%, reaching the lowest level on record. Only eight years ago, on February 14th 2012, GGBs yielded 33%. However, Greek government debt remains an enormous burden on the economy – at 180% of gross domestic product (GDP), its debt is three times larger than the maximum enshrined in the Maastricht Treaty. What caused the collapse in yields? And what are the implications for the euro zone?

The Summary 

Greek government bond (GGB) yields fell this week below 1%, reaching the lowest level on record. Only eight years ago, on February 14th 2012, GGBs yielded 33%. However, Greek government debt remains an enormous burden on the economy – at 180% of gross domestic product (GDP), its debt is three times larger than the maximum enshrined in the Maastricht Treaty. What caused the collapse in yields? And what are the implications for the euro zone?
In the aftermath of the financial crisis of 2007-2008 and the euro zone sovereign debt crisis in 2010-2012, Greece’s mishandling of the economy and misreporting of its deficits led to reform, austerity and a severe recession which shrunk GDP by over one quarter. The collapse in GDP pushed debt-to GDP ratios from 127% in 2009 to current levels while Greece sought bail-outs from the International Monetary Fund, the Eurogroup and the European Central Bank (ECB).
Greece underwent three successive economic adjustment programmes overseen by these three institutions (known as the troika), meeting a number of commitments, albeit with extreme difficulty, before finally exiting the bailouts on August 20th 2018.
The final agreement extended maturities on around one-third of Greek debt by ten years and instituted a ten-year grace period for interest and amortisation payments on those loans, providing much-needed relief to the government’s debt-service burden.
Under troika guidance, Greece’s government finances began to come under control. Expenditure was slashed and taxcollection systems improved, enabling Greece to promise to achieve a primary budget surplus (i.e., before the cost of servicing its debt) of 3.5% of GDP each year until 2022, continuing the run of surpluses each year since 2015 (see chart). And thanks to the partial grace period on interest, the overall budget balance is now back in surplus too.
Although much of the implementation of the bailout plan was carried out by the radical-left Syriza government, July 2019’s election saw the centre-right New Democracy party back in power. The return of a more business-friendly government was well received, with manufacturing PMI confidence up to 54.4, the second-highest level in the world, and consumer confidence at a two-decade high (see chart).
The better economic performance has encouraged rating agencies to take a more positive view on GGBs. Recently, Fitch lifted Greece’s credit rating to BB and the other agencies have their ratings on positive outlook. However, Fitch still rates Greece two levels below the investment grade level which would qualify GGBs for the ECB’s asset purchase programme.
Nonetheless, Greece still faces enormous challenges in addition to its debt burden. Foremost amongst these is the ratio of non-performing loans (NPLs) on bank balance sheets, which stood at 37.4% at end Q3 on ECB data, over twice as high as Cyprus at 17.5% followed by Portugal at 10% and Italy at 7%. Greece recently gained approval for its Hercules programme to transfer EUR30bn of NPLs to a special-purpose vehicle for securitisation and sale. However, completion of this scheme would still leave the NPL ratio around 25%, far too high for comfort.

Bottom line. GGBs have benefited from a combination of factors – improved public finances, better economic performance and their positive yields in a region dominated by negative-yielding bonds. However, Greece remains an economy in convalescence for which the return to a sustainable level of public debt will take decades. Moreover, as underlined recently by Christine Lagarde, the euro zone still needs to complete its Economic and Monetary Union to provide a supportive framework for its weakest members such as Greece. We would caution against chasing GGBs at such low levels of yield.

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Head of Investment Strategy Societe Generale Private Banking