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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - The ECB opens the Autumn sales

The ECB opens the Autumn sales. The European Central Bank (ECB) opted for a third rate cut at its October meeting. This decision had been largely prepared over the last few days, against a backdrop of easing in inflation and economic slowdown more marked than expected. The ECB stance remained relatively dovish, even though the ECB did not wish to pre-commit to a future pace of rate cuts. In our view, the economic context should encourage the ECB to continue a fast monetary easing, with a further cut as early as December. 2025 Budgetary plans in the euro area major economies should also push the ECB towards additional rate cuts.
 
The ECB caught up by the fundamentals. Although it had clearly signalled in September its intention to make a pause in its easing cycle, the ECB finally decided to make a third rate cut in October, of 25 basis points, taking the refinancing rate to 3.25%. This U-turn came in the wake of disappointing economic data since the previous ECB meeting. Inflation fell back below the 2% target for the first time in three years, to 1.7% year-over-year in September.
 
Since 2022 (the war in Ukraine), the ECB has faced a fragile economic backdrop, with lingering risks of recession, but it has opted for a restrictive policy to combat the high level of inflation. What is new now is that inflation is low, with core inflation also confirming its downward trend. In a sign of the ECB members' concerns about economic activity, the rate cut was taken unanimously, whereas in mid-September a large majority of these members seemed to prefer a pause in October. In a sign of the ECB members' concerns about economic activity, the rate cut was taken unanimously, whereas in mid-September a large majority of these members seemed to prefer a pause in October
 
The easing cycle should continue unabated. In our view, the economic environment remains conducive to an acceleration in the rate-cutting cycle, with the next cut as early as December. Admittedly, the ECB did not want to pre-commit to a future path of rate cuts, insisting that decisions will be taken on a meeting-bymeeting basis and will be data-dependent –albeit still leaving open the possibility of a fourth rate cut in December. Over the coming months, headline inflation may rebound, as a result of energy price increases, without however calling into question the downward trend in underlying inflation.
 
Furthermore, it seems unlikely that economic data will improve significantly, particularly in the current context of political and geopolitical tensions. The markets are now expecting between 25bp and 50bp of rate cuts in December, and cuts of at least 25bp are fully priced in for the next three meetings (until March). Against this backdrop, the euro continued to lose ground against the dollar, reaching its lowest level since the end of July (a movement also explained by the publication of robust data in the United States).
 
Monetary easing versus fiscal tightening. Beyond the current bout of economic weakness, budgetary plans for 2025 also argue in favour of an acceleration in monetary easing. While the extent of this fiscal consolidation has yet to be determined, legislative debates on the 2025 budgets point to a significant tightening of fiscal policy in France, Italy and Germany. These policies would have a negative impact on economic growth and ultimately on inflation, which should play a role in future ECB’s decisions
 
Other highlights of the week
 
In the highlights of the week, we chose to talk about the inflation in the United-Kingdom as well as Chinese economics situation :

  • United Kingdom: inflation data in line with a more accommodating monetary policy. The UK economic data for the UK have been firm, with the unemployment rate dropping one-tenth to 4% and retail sales remaining robust at 4% year-over-year. Meanwhile, statistics closely monitored by the Bank of England were favourably oriented. Headline inflation fell below the BoE's 2% target in September, at 1.7% year-over-year. Services inflation dropped below 5% year-over-year for the first time since 2022. Moreover, wage growth eased further, reaching 3.8% year-over-year in August. These statistics may allow the BoE to set a more accommodating tone for its monetary policy.

  • China: GDP growth below target. The Chinese economy continues to display a degree of economic fragility. Growth in Q3 came in at 4.7% year-overyear, slightly below the 5% target set by Beijing. However, given the still very buoyant trade balance figures, the composition of this growth remains primarily export-led, and domestic demand remains muted. The announcements made by the Politburo at the end of September have still not been translated into concrete measures and will in any case take time to be reflected in the economic data.

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