Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Negative trend in « surprise » indicators: don’t jump to conclusions too quickly

Financial markets experienced strong downward and upward swings during the months of July and August. Initially, equity markets fell significantly in a context of the unwinding of carry-trades in Japan and labour market data in the United States falling short of expectations, then markets recovered strongly with good consumer and inflation data. These moves reflect investors' expectations whether the US economy can effectively perform a soft landing and hence the expected rhythm of the Fed interest rate cut cycle. We continue to favour the scenario of a soft landing for the US economy, The Jackson Hole symposium which begins on August 22 will be closely monitored as Jerome Powell is likely to shed light on the expected rate cut cycle.
 
From fears of a near recession in the United States... Equity markets started the summer with a sharp downward movement. Indeed, equity indices in major economies fell by nearly 5% between July 1 and August 7, with the Nikkei 225 in Japan falling by more than 20% over this period. Among the sectors, the "Growth" indices fell the most during this period, while the "Value" indices held up in an environment of overvalued "Growth" stocks. The declines were triggered by the unwinding of carry-trades in Japan and weaker-than-expected U.S. labor market data. The rise in the unemployment rate in July to 4.3%, above the level forecast by the Fed at the end of the year, increased investors' fears that the US economy is close to a recession.
 
... To the expectations of a soft landing. However, equity markets recovered significantly from the week of August 12, with the SP500 back in positive territory over the quarter (+2%), the STOXX 600 erased its losses for the quarter and the Nikkei down only 5%. The rally was supported by several factors such as better-than-expected services survey data in July, persistently resilient retail sales data, inflation that continues to move closer to the 2% target, and a strong corporate earnings season beyond large-cap tech stocks. Thus, the markets have gone in the space of two weeks from a fear of an imminent recession to expectations of a soft landing for activity with an easing of financial conditions.
 
A start of the rate cut cycle in September in a context of resilient growth. We continue to favour the scenario of a soft landing for activity and inflation in the United States, supported by a still positive outlook for household and corporate incomes and an easing of financial conditions. Indeed, while the labour market is slowing down in terms of job creation and wages, this slowdown is in line with the dynamics of the US economy before the Covid crisis. In addition, the continued decline in inflation should support household purchasing power. On the corporate side, the corporate margin rate remains at a high level, while the revenue outlook published by companies remains positive, thereby supporting the labour market. In this context, Jerome Powell's speech at the Jackson Hole symposium is widely anticipated. Given the stabilisation of inflation close to target and the slowdown in the labour market, it is likely that Powell will confirm a first rate cut for the September 18 meeting, with the focus of the monetary authority returning to the employment target. Markets will also be attentive to the pace of rate cuts, with the latter expecting 3 rate cuts of 25bps in 2024, cuts that are close to our scenario
 
Other highlights of the week
 
In the highlights of the week, we chose to talk about economic activity in the euro area as well as in China:
 

  • Euro area PMI indices suggest resilient activity overall, but with wide disparities between sectors and countries. The composite indicator for the eurozone rose to 51.2 (a level above 50 means activity is expanding), with the services sector rising to 53.3 but the manufacturing sector still contracting to 45.6. This resilience in the service sector is due in particular to the strong acceleration in the French service sector in August, with an expansion to 55 benefiting from the Olympic Games effect. In Germany, on the other hand, the indices suggest that activity remains sluggish, with the services index decelerating to 51.4 and the manufacturing index remaining in sharp contraction at 42.
  • Despite corporate earnings beating market expectations, the US equity market recorded its sharpest correction since October 2022 on Wednesday, with the NASDAQ losing over 3.5% and the S&P500 almost 2.5%. It was technology stocks that led the market downwards, as their results - although good - failed to live up to the high expectations of the markets. In Europe, earnings releases were less positive, and the Paris stock market was penalized by its exposure to the luxury goods sector, itself penalized by weak Chinese demand.

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