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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Euro area: The surplus in goods trade balance is well-entrenched

The euro area goods trade balance swung sharply into deficit during the energy crisis. Although it has now been back in positive territory for several months, euro area trade could continue to be hampered by the ongoing Chinese trade offensive.
 
The trade balance surplus is confirmed. The euro area posted a surplus of 57 billion euros in its trade in goods with the rest of the world in the first quarter of 2024. This figure confirms the return to positive territory of the trade balance observed since mid-2023, after two years of deficit caused by the energy crisis (see chart 1). The improvement largely reflects the effects of the fall in energy prices. But beyond this price effect, it can also be explained by a greater decline in import volumes than in exports, against a backdrop of soft domestic demand. Among the main countries in the euro area, and this time including intra-euro trade, Germany has returned to a high level of trade surplus, even higher than before Covid, as domestic demand has been particularly sluggish. Italy has returned to a trade surplus, while France and Spain are back to moderate deficits, following record deficits in 2022.
 
The Covid and energy crises have altered the trade balance with the world's main regions. The trade surplus with the United States and the United Kingdom has increased compared with before Covid. The energy crisis initially reduced these surpluses, as energy imports from Russia were transferred to these countries. More recently, however, these surpluses have increased again, as a result of stronger domestic demand – particularly for the United States. European exports may also have benefited from the increase in US tariffs on Chinese imports. The euro area trade surplus with the United States reached a record €44 billion in the first quarter, up 30% on the previous year. At the same time, the bilateral deficit with China appears to have moderated in recent months, but after a marked deterioration post-Covid. China remains the country with which the euro area has the largest trade deficit, and at $47 billion this deficit is still much higher than it was before Covid and could widen further in view of China's current trade offensive.
 
Globalisation is not coming to a halt; on the contrary, Chinese exports are very dynamic. The pandemic, with the global supply chains disruptions, and the geopolitical tensions, with the strengthening of protectionist measures, led to fears that globalisation would come to a sudden halt. However, the data to date show a different picture, with trade levels still very high (see
Focus Strategy: Globalisation: recent trends and consequences). In particular, China still appears to be very dynamic. Chinese net exports, which had already seen very high growth after the country's entry to the World Trade Organisation (WTO) in 2001, have once again seen strong momentum since Covid (see chart 2). This dynamism can be explained initially by the strong demand for goods in the developed economies, particularly in the United States, at the time of and after the lockdowns, then by sluggish Chinese domestic demand and finally by very proactive political support and subsidies (particularly in the car and renewable energy industries).

In the highlights of the week, we chose to talk about  inflation data and elections in the United Kingdom as well as activity data and wages in the euro area: 

  • Inflation in the United Kingdom slowed significantly in April but was higher than expected, at 2.3% year-over-year compared to 2.1% expected and 3.2% the previous month. Core inflation remains high, at 3.9% year-over-year compared to 3.6% expected. While goods inflation has slowed down significantly, inflation in services has remained quasi-stable. These data show that inflation is approaching the central bank's objective, allowing it to cut its rates during the summer, if the trajectory is confirmed. However, markets have significantly lowered their rate cut expectations for the June meeting. Meanwhile, Prime Minister Rishi Sunak called the general elections for 4th July, elections for which the opposition Labour Party is the clear front-runner.

  • The PMI business climate indices for the month of May confirmed that activity in the euro area was recovering but remained moderate and fragile. The manufacturing sector PMI index for the euro area rebounded in May but remains below the threshold of 50 separating contraction and expansion in the sector. The services index remained stable, allowing the composite index to return to its highest level in a year. The key statistic in the euro area, however, was the index of negotiated wages, which increased in May by 4.7% year-over-year compared to 4.5% previously. The ECB, however, considers that leading indicators argue for a moderation in future wage growth. Therefore, this should not prevent the ECB from lowering rates in June but is in line with our scenario of moderate rate cuts this year.

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