Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - 2024: A pivotal year for the UK?

2024 is a pivotal year for the United Kingdom. Firstly, similar to the euro area, the economy seems to be bouncing back after two years of near-zero growth, while inflation is falling, which should allow the Bank of England to cut interest rates for the first time since the pandemic. The UK equity markets could therefore continue to perform well, after a sluggish 2023. Finally, the general election to be held on 4 July is expected to end the Conservative party's 14 years in power, with the Labour party taking over.
 
Economic stagnation since the end of 2021. The UK economy has clearly underperformed its peers, including the euro area countries, since the start of the pandemic. Several factors have weighed on growth. Firstly, the UK was one of the country’s most negatively impacted by the health restrictions (posting a 10.4% drop in 2020, the second biggest drop in GDP growth among OECD countries). Pre-Covid GDP levels were not restored until the end of 2021.
Subsequently, in addition to global supply chain disruptions and gas prices soaring linked to the war in Ukraine, the recovery has been disrupted by Brexit, with uncertainties over the regulatory environment as well as new trade barriers and border controls. As a result, between the end of 2021 and the end of 2023, the level of British GDP had hardly risen at all, compared with an increase of almost 2% in the euro area and more than 3.5% in the United States.
 
A recent reversal in this trend. Since the start of 2024, the situation has changed: GDP growth reached 0.6% q/q in the first quarter, driven by a strong rebound in domestic demand (consumption and investment) - compared with 0.3% in the euro area and in the United States. This economic improvement should continue, with the fall in inflation (and the expected fall in interest rates) supporting household disposable income.
 
Moderate fall in inflation to allow Bank of England (BoE) rate cuts. After consistently (and sharply) outperforming its peers, UK inflation has slowed markedly in recent months, to 2.3% year-on-year in April, on a par with the euro area and well below US inflation. Nevertheless, core inflation remains high (3.9% year-on-year), mainly due to service prices. So, although close to target, UK inflation continues to show signs of strain. As a result, the markets have revised their expectations of a rate cut for the 20 June meeting (from a 60% probability before the inflation data release to just 5% since), especially as this meeting will only take place two weeks before the election. However, the BoE should be able to start cutting rates as early as August. Indeed, tensions on the labour market have begun to ease: job creation has fallen over the last three months and wage growth is moderating.
 
An uneventful election campaign? The Conservative Prime Minister has announced that elections will be held on 4 July. The polls give the Labour Party a lead of more than 20 points. Although it was at the heart of the previous election, Brexit is absent from this campaign, which for the moment is focusing on the state of public services (the NHS in particular) and on how to finance their improvement. In any case, the government that will emerge from the election will continue to be constrained by limited budgetary room for manoeuvre.

In the highlights of the week, we chose to talk about  inflation data in the euro area as well as inflation in the United States:
 
Euro area inflation rebounded slightly more strongly than the markets expected in May, to 2.6% year-on-year, compared with 2.5% expected after 2.4% in April. The acceleration was reflected in core inflation, which came out at 2.9% year-on-year, compared with 2.8% expected by the consensus. At national level, harmonised inflation rose to 2.7% in France against expectations of 2.6%, and to 2.8% in Germany. This surge in inflation was caused by both a rise in energy prices and a rebound in services inflation. These data should not call into question the ECB's expected rate cut next week but, in line with our expectations, limits the ECB's scope for aggressive rate cuts thereafter.
 
The consumer price deflator (PCE index), the measure of inflation most closely followed by the Fed, came in below expectations for April, rising by 0.2% over the month against expectations of 0.3%. However, the measure shows that inflation remains rigid in line with expectations, at 2.7% year-on-year in total terms and 2.8% in underlying terms, the same level as the previous month. On the consumer side, personal spending slowed, as did incomes, to 0.2% and 0.3% respectively, reflecting weakening inflationary pressures. These figures attest to the slow decline in US inflation, and are in line with our scenario of a Fed rate cut later this year.

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