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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Bank of Japan: towards further policy normalisation

Lagging other developed economies, Japan is experiencing a period of high inflation and strong wage increases, putting an end to several decades of deflation. Against this backdrop, the Bank of Japan (BoJ) ended its negative interest rate policy a few weeks ago. Nevertheless, the rate hike was very moderate, which combined with expectations of fewer rate cuts in the United States, pushed the yen to its lowest level since 1990 against the dollar. The Japanese authorities seemed to have intervened recently, allowing the yen to stabilise. However, in order to support its currency in the long term, the BoJ will probably have to normalise its monetary policy more sharply in the months ahead.
 
A historic but limited pivot. In March, the Bank of Japan raised interest rates for the first time in 17 years. The central bank thus ended its negative interest rate policy, with rates moving from -0.1% to a range of 0% to 0.1%. The BoJ also abandoned its yield curve control (but may still intervene should bond yields increase too fast) and its purchases of risky assets. The BoJ is therefore beginning to normalise its policy. Nonetheless, not only was the rate hike smaller than markets expected, but Governor Ueda did not commit to further rate hikes in the future. There is no doubt that this caution was at least partly linked to memories of mid-2006, when the BoJ made a previous attempt to move away from zero interest rates, only to be forced to backtrack a few months later.
 
Emerging from deflation. Nevertheless, the situation today is different: inflation is much higher than in 2006 (2.7% year-on-year in March compared with 0.3% in July 2006) and the unemployment rate is much lower (2.6% in March compared with over 4% in 2006). Against this backdrop, wage growth has remained above 2% year-on-year for almost a year, compared with between 0.5% and 1% in the years pre-Covid. Meanwhile annual pay negotiations reached a 30-year high (5.3% increase for a fraction of employees). Japan thus appears to have turned the page on several decades of deflation, marked by average inflation and real growth (between 1995 and 2020) close to zero. This development should enable the BoJ to continue normalising its monetary policy.
 
More than one reason to raise rates. Recent developments in the yen could also play into the BoJ's hands in terms of further rate hikes. The interest rate differential between Japan and the United States is exerting strong downward pressure on the yen, which has lost almost 15% against the dollar since the start of the year (and 35% since the beginning of 2022), reaching its lowest level since 1990.In fact, the yen is clearly undervalued against the major currencies. Against this backdrop, the BoJ appears to have intervened recently on the foreign exchange market to limit the yen's depreciation, which could reinforce inflationary pressures. But further rate hikes by the BoJ would be far more effective in supporting the yen, allowing to both narrow the rate differential with the US or the euro area and help achieve its objective of stabilising inflation at 2%.
In the highlights of the week, we chose to talk about the Bank of England's monetary meeting  as well as corporate earnings in Europe and the United States: 
 
As expected by the markets, the Bank of England (BoE) left rates unchanged for the sixth time at 5.25%. Nonetheless, it sent out several signals pointing to a rate cut in the months ahead. Firstly, a second member (out of nine) of the Monetary Policy Committee voted in favour of a cut. Secondly, the BoE Governor, Mr Bailey, stressed that it was likely that the BoE would have to ease monetary policy, even more than the markets expect. Furthermore, he did not reject (nor validate) the possibility of a cut as early as June. Finally, the press statement stresses the importance of the data to be published between now and the next committees. Yet, inflation could fall back below the 2% target (at least temporarily) in May and June. Against this backdrop, the markets have raised their rate cuts expectations, with the first cut in June now expected with a probability of 60% (40% a week ago) and almost three cuts this year.
 
In a relatively quiet week in terms of data, the equity markets rebounded sharply this week, led by Europe and the United States, benefiting from the modest fall in interest rates for the second week running. The Japanese market, meanwhile, recorded another weekly fall. On the foreign exchange market, the dollar depreciated slightly against the euro but continued its rebound against the yen.
 

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