Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Business surveys point to healthy growth in Q2 but doubts hover over US inflation

The week brought a raft of economic data, including major business surveys for April in both the United States and Europe. Figures confirmed our outlook of positive growth with ongoing regional variations. The market response was to send long-term bond yield higher.

In the euro area and United Kingdom, indicators continue to show modest growth and gradually falling inflation. April’s purchasing managers’ surveys show clearly improving sentiment in the European services sector offsetting more gloom in manufacturing. Overall, PMIs moved further into positive territory, from 50.3 to 51.4 in the euro area and 52.8 to 54 in the United Kingdom. By country, we saw a further uptick in Germany's IFO index while France's INSEE business sentiment survey – which has more comprehensive sector coverage than the PMI – was broadly stable. The price components of both surveys up ticked slightly, matching our view that squeezing out the last of inflation will be a slow business.

US growth edges down but doubts hover over sticky inflation. The initial estimate of US growth in Q1 came below expectations, increasing by just 1.6% qoq at an annualised rate compared to 3.4% in the last quarter of 2023. But we should not read too much into one weak number. This is one of the first data that has disappointed the United States since several quarters. Furthermore, private domestic demand – i.e. household and business spending – continues to growth at a solid rate. The negative surprise was mainly driven by the slowdown of government expenditures and net exports. Finally, these are initial figures, based on preliminary data and estimates that may well be revised in coming months. Meanwhile, the PMI sentiment survey for April confirmed a still positive business outlook, even if it has come off the boil somewhat. Turning from the economic figures to inflation, the consumer price deflator (PCE index: the Fed's preferred inflation measure) shows price pressures still bubbling, with annualised inflation running at 2.6% and services inflation rising again at 4%.

Long bond yields are diverging as markets expect central banks to move out of sync. This week's data remain consistent with a generally benign global economy in 2024 but with continuing disparate trends between regions. Doubts raised by the latest US inflation figures have prompted a further revision of rate-cutting paths. Money markets are now discounting just over one rate cut by the Federal Reserve this year, in December, but still expect three by the ECB and two by the Bank of England over the same period. This more hawkish reading of US policy has been widening the gap between US and German 10-year yields for weeks now and pushing up the dollar versus European currencies. 

In the highlights of the week, we chose to talk about the Bank of Japan monetary policy decision as well as the first corporate earnings of the season: 

  • As expected by the consensus, the Bank of Japan did not change its key rates which remain at 0.1%. Having been warned that the rise in Japanese rates would be cautious, investors were awaiting possible measures to support the yen, which is at its lowest level against the dollar since 1990. The Japanese authorities do not seem in a hurry to intervene for the time being to support its currency, with the BoJ maintaining its sovereign bond purchase programme. Following this meeting, the USD/JPY exchange rate increased to 156.6.

  • Company results in the United States and Europe are in the news on the markets. Around 40% of the US have published their results, with profits beating expectations by 10%. In Europe, the picture is more mixed, with profits beating expectations by 6.5% but slowing sharply (-7%). The energy sector stood out for its lower earnings over the year due to the fall in energy prices, particularly gas. Nevertheless, with a majority of positive surprises, companies are confirming that the developed economies are holding up well, particularly household consumption.

Read full article