Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - ECB: first rate cut set for spring, but the size of the rate cut cycle remains in doubt

If Christine Lagarde’s objective was to dampen market expectations of rate cuts she did not fully succeed. The President of the European Central Bank (ECB) managed to push back expectations for the first cut from March to April. However, markets are still discounting steep cuts by year end. We think the ECB will be more cautious for two reasons: inflation may prove more stubborn from now on and the ECB needs to keep a close eye on the euro.
 
Lagarde lists arguments for a spring cut. At the post-meeting conference on 25 January, Christine Lagarde repeated that any discussion of rate cuts was still premature and that ECB decisions would remain data-dependent. As a result, she strongly hinted that there would be no cut at the next meeting in March. But she then went on to lay out the case for easing monetary policy over the coming months. First, inflation has come down fast. Secondly, the economy remains sluggish. Despite a small rebound in January, PMI business sentiment surveys remain downbeat, suggesting economic stagnation short term. Credit growth remains feeble, even if the last ECB survey showed a modest improvement in both credit standards and demand. Lastly, she mentioned early signs of a stabilisation in wage growth. Her focus on these factors stoked money markets’ expectations of an April rate cut, now priced in as 75% likely.
 
Modest cuts to follow.  In our view, while an April rate cut seems credible, the size of rate cuts now being priced in by the market for 2024 - at least 125 basis points - may well be excessive. We see at least two reasons for trimming back such expectations.
- Inflation is likely to fall more slowly from now on. First, the rate of disinflation is likely to benefit less from base effects, especially those related to energy prices. Second, the persistence of a tight labour market with low productivity gains will slow down the convergence of inflation to the 2% target. This is because the combination of low productivity gains, low employment and still resilient wage growth translates into higher unit production costs and hence higher selling prices.
- A close eye on the euro exchange rate: concerns for the EUR/USD exchange rate was surely one of the reasons behind the ECB rate hike cycle in 2022-23. Had the ECB stood by while the Fed ramped up its key rates the EUR/USD would have plunged, adding to imported price pressure. This reasoning still holds. Euro area’s inflation is similar to that of the US while GDP growth is much weaker. This should in theory allow the ECB to cut rates faster and in larger size than the Fed. But to do so would risk another run on the euro and a resulting boost to imported inflation. We therefore expect the three main central banks to cut rates in a quasi-synchronised timing and by similar amounts.
 
In the highlights of the week, we chose to talk about US GDP growth and the decline in the Chinese reserve rate:
 - United States GDP growth in the last quarter of 2023 reached an above expectations annualised rate of 3.3%, after 4.9% in the previous quarter. This result testifies to the robustness of the economy, especially as all the components made a positive contribution this quarter: mainly household consumption, followed by net exports, which had made no contribution since Q1, public spending and investment. In addition, the core private consumption deflator (the Fed's preferred inflation indicator) reached an annualised rate of 2.0%, the central bank's target. This initial estimate tends to confirm that the US economy is on track for a soft landing with limited inflation pressures.
- China's central bank (PBoC) announced a 0.5 percentage point reduction in the reserve requirement ratio, which will inject around 1 trillion RMB ($140 billion) of liquidity into the financial system. PBoC Governor Pan Gongsheng has pledged to support growth this year with "countercyclical" adjustments. In response, Chinese markets are up this week - the first weekly rise of the year.

Read full article