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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - A slowdown in the disinflation trend

After months of surprising on the downside inflation now seems to have plateaued in both the United States and Europe and getting back to the 2% target now looks like a long slow haul. In these circumstances, we think central banks will cut rates, but will do so later (in Q2 2024) and slower than markets currently expect.

Fall in inflation marks a pause. Inflation, which had been falling fast through most of 2023, seems to have hit a plateau toward year-end. Headline inflation looks to have stuck at around 3% year-on-year in the United States and euro zone and near 4% in the United Kingdom, leaving all three above their 2% targets. Core inflation has continued to come down but remains high at above 4%. Drill down and we find that in the United States the sticking points are rent and imputed rent. If housing costs are stripped out core inflation is actually below target. In Europe, the stickiness is energy-related, with euro zone governments winding down relief on energy bills and airlines in the UK passing on higher fuel costs to plane tickets.

Many inflationary factors are fading. Stand back, though, and it is clear that many of the factors that drove the inflationary surge in 2021-2023 have largely evaporated. These include the shock of reopening the economy post-Covid amid surplus savings, the jump in gas prices after Russia invaded Ukraine and the bottlenecks that choked the global supply chain. True, supply-chains are again being squeezed in the Panama and Suez canals but the disruption is not comparable to the post-Covid snarl-ups.

Inflation may take time to reach target. As these drivers have evaporated inflation has fallen steeply from a peak of 9% or more to 3-4% in just over a year. But new factors have emerged that could prevent any rapid return to 2%. Labour markets are one. Despite recent signs of easing they remain tight on both shores of the Atlantic. This should sustain a steady rise in wages, the main source of rising production costs for companies. In Europe this effect will be exacerbated by weak productivity gains. What is more, new structural inflationary factors are now coming through, including a weakening of globalisation (pushing up import prices) and policies to combat global warming (pushing up energy prices).

Rates likely to edge down gradually. Markets are expecting rates to come down soon (from March in the Fed's case) and sharply (by 150 bp by end-2024). However, with inflation likely stuck above 2% for some time yet, the economy holding up and labour markets tight, central banks may well opt for caution. There is no recession in prospect so no need to cut rates fast, which means they can afford to wait until they are certain inflation has been squeezed out of the system.

In the highlights of the week, we chose to talk about the poor market performances of this week as well as the disappointing Chinese figures :

  • The main financial markets were trending lower on the week following disappointing activity data from China and still restrictive statements from central banks. Indeed, the STOXX600 fell by 0.5%. In the wake of this, European sovereign yields rose again following Lagarde's statements that the key interest rate would remain at its current level over the next few quarters.  The U.S. equity market remained stable over the week while sovereign yields also rose. The ongoing strong performance of consumer and labor market data has reduced the likelihood of a Fed rate cut in March.

  • China's economy continues to disappoint. December price figures show the country flirting with deflation with headline inflation running at 0.3% year-on-year and the underlying reading little better at 0.6%. These numbers reflect a weakness in consumer spending, still well below its pre-Covid trend. Overall, Chinese GDP grew 5.2% in 2023, hitting its official target but still a long way short of the boom rates seen in the 2010s. One of the few bright spots was industrial output, helped by a ramping up of infrastructure investment 

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