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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - End-year rally on the bond markets!

The first three quarters of this year saw continued upward pressure on interest rates beyond 2022, but the trend has changed significantly since October on the back of a rapid and significant drop in inflation. As a result, bond markets, especially in the euro area, have performed (too?) well in recent weeks.

Long bond yields have fallen sharply over the past month, particularly in the euro area. Although they have risen less than in other countries until then, 10-year euro government bond yields have fallen more than those in the United States and the United Kingdom over the past month and a half. As a result, bond prices, which move in the opposite direction to interest rates, have risen sharply since early November. This has allowed the UK government bond index performance to flirt with 0% this year. By comparison, Germany exhibits a performance of almost 5% and the US of almost 2% (Chart 1). Government bond markets in European countries with high public debt (e.g. Italy, Spain and France) benefited from this trend (up between 5% and 7% year-to-date). The corporate bond markets also benefited from this rally, with yields in the euro area exceeding 7% (Chart 2). This move is in line with (and reinforces our conviction on) our overweight position to bond markets, particularly investment grade companies, amid strong US and Eurozone corporate balance sheets.

Interest rates are expected to fall. The main reason for this move lies in the market's expectations about future monetary policy. The significant drop in inflation has allowed markets to move quickly from a scenario where central banks (especially the Federal Reserve and the Bank of England) tighten monetary policy too much to one where they will soon forcefully cut interest rates. Expectations for monetary easing have accelerated, particularly for the ECB and the Fed: the first rate cuts is priced in for March or April, with up to 150bp cut expected by the end of the year. These expectations are not so much driven by softer economic growth (recent data is somewhat mixed) but by a sharp drop in inflation (2.4% YoY in November in the euro area). November inflation figures for the US and UK, due out in the coming weeks, are likely to be converge towards those in the euro area, reinforcing rate cuts expectations.

We believe in a balanced strategic position between stocks and bonds. All markets, stocks and bonds will continue to benefit from this interest rate adjustment. However, monetary policy market expectations may be too optimistic. The main central banks are scheduled to meet next week. They are expected to confirm the end of the rate hike cycle and to welcome the drop in inflation but could also send a signal to markets that any talk of rate cuts is premature. Moreover, due to the less favourable base effect, it is possible that December inflation numbers (released early to mid-January) will rise again.

 

In the highlights of the week, we chose to talk about European activity figures, oil prices and the US employment report

  • European figures were weak this week: French and German industrial production fell by 0.3% and 0.4% respectively over the month, against expectations of +0.2% for both countries. In Germany, factory orders fell by 3.7% over the month, whereas a slight increase was expected. Eurozone retail sales were slightly disappointing (+0.1% over the month vs. +0.2% expected).

  • Oil prices hit $77.24/bbl, the lowest since early July. That’s largely the result of US crude oil production hitting a record high of 13.2 million barrels per day in September. This is more than any other country and represents an eighth of global production. In response, OPEC announced further production cuts for 2024 to keep prices high, but internal tensions within OPEC could limit its ability to control prices.

  • November's US employment report showed an increase of 199,000 jobs, signalling a stubbornly tight labour market. Although this is below the 2023 average, it is still a very strong figure. Moreover, despite a slight increase in the participation rate, the unemployment rate fell from 3.9% to 3.7%. Finally, average hourly earnings growth accelerated to 0.4% mom, after 0.2% in October.

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