Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - COP26: less multilaterialism and greater demands on the private sector

Discover the weekly economic outlook of our Investement Strategy team.

Modest progress
The Glasgow agreement, ratified by 190 countries, signed off on some fairly modest advances compared to the Paris accord. Signatory states committed to i) gradually reduce unabated coal power and eliminate inefficient fuel subsidies, ii) create a new carbon market, iii) submit new country targets (nationally determined contributions or NDCs) from 2022 rather than waiting until 2025, and iv) developed economies (re)committed to contribute USD 100 billion a year to help fund the energy transitions of their emerging peers. On the sidelines, the United States and China committed to do more to cut carbon emissions faster, starting in 2022, and end illegal deforestation. As for companies, the biggest announcements came from the finance sector as 145 institutions joined together in the Glasgow Financial Alliance for Net Zero. This alliance binds the sector to the principles of net zero emissions and alignment with the 1.5°C target, a commitment that will involve USD 130,000 billion of funding.

Public commitments fall short of 1.5 degree target
The measures in the Glasgow agreement are thought to fall short of what is required to cap warming at 1.5°C. NGO Climate Action Tracker estimates that we are likely on track for 2.4°C by 2100 assuming full compliance with current national targets and 2.1°C if all Glasgow commitments are also met. These estimates include the new commitments for 2060 made by heavy carbon emitters such as India, China, Australia and Saudi Arabia. What is more, spending commitments by public authorities are wholly inadequate to achieve carbon neutrality by 2050. For instance, the University of Princeton reckons the United States needs to invest USD 2,500 billion over the next 8 years, but the infrastructure plan voted through by Congress earmarks just USD 80 billion for energy transition investment.

Heading for bilateral deals and stricter regulation
COP26 commitments remain voluntary, with no penalties for non-compliers. The fear is that if certain countries fail to live up to their promises, others may come together and strike bilateral deals in response. The first signs of such a
policy is the US/EU steel deal, which imposes carbon taxes on “dirty” steel imported from outside the two blocks. Also, given the gap between public funding commitments and what is needed, it seems likely that pressure will be cranked up on the private sector by ring-fencing finance and/or toughening industrial and financial regulations.

Read full article

Clémentine Gallès Chief Economist and Strategist Societe Generale Private Banking