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You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Understanding Responsible Investment #10 - Focus on impact investment

Discover the tenth episode of our "Understanding Responsible Investment" podcasts series.

"Understanding Responsible Investment" Podcasts

Episode #10: "Focus on impact investment"

 

by our CSR expert Dorothée Chapuis,

Head of Corporate Social Responsibility for Société Générale Private Banking Luxembourg, Monaco and Switzerland.

Interview with Max Thillaye du Boullay, 

Managing Director of the Societe Generale group Foundation.

Click on the button below to play.

Spotify

Apple Podcasts

Full Script:

Dorothée Chapuis: Hello everyone and welcome to the tenth episode of our "Understanding Responsible Investment" podcasts series. I am Dorothée Chapuis, Head of CSR for Société Générale Private Banking Luxembourg, Monaco and Switzerland. In this episode we will look at impact investing and I am very pleased to welcome today Max Thillaye du Boullay, an expert in philanthropy and Managing Director of the Societe Generale group Foundation.

Dorothée Chapuis: Max, in the context of your activity, you are led to select general interest organisations that all pursue a social or environmental goal. I've often heard you talk about impact; can you please come back to this notion?

Max Thillay du Boullaye: Hello, Dorothée. Yes, the notion of impact is not always easy to grasp and it is often confused with activity monitoring. I am used to defining impact as the final effect that an action produces on beneficiaries, an effect that will have been sought in advance and that responds to a clearly identified issue. For example, for young people dropping out of school, the desired effect will be to put them back into a life project (study or job), or for people leaving prison, the desired effect will be to reintegrate them into the working world. Moreover, one of the keys to impact is its measurement. Let's return to our example of the fight against dropping out of school, a theme that is particularly close to my heart. In this area, a relationship has been established between children who had no future plans or who could not plan for a career and the likelihood of them dropping out of school. An association that we support at the Foundation identified that one way to give them back the desire to learn was to put them in contact with professionals who are passionate about their profession. This organization sets up very powerful testimonial sessions in the colleges, conducted by professionals several times a year. The measurement of the impact that we defined together is to verify that the action did indeed have a long-term impact on the dropout rate. To make this observation, we can compare the situation of children with a certain profile who would not have benefited from the association's action with that of children with the same profile who benefited from it. The measurement of activity includes the number of children who benefited from the testimonies, for example, or the number of people who testified.

Dorothée Chapuis: Very clear, Max, thank you very much. Your explanation is invaluable to us. Let's see how it fits into the impact investment area...

Max Thillaye du Boullay: Indeed, there are more and more investment products that talk about impact. The definition given by the GIIN, the Global Impact Investing Network, is very clear: they are investments made with the intention of producing a measurable social or environmental impact as well as financial profit. In addition to financial return, impact investments are characterized by three words: intentionality, "additionality" and impact measurement. Let's look at each of these three terms. The intentionality of investors is the fact that they identify a cause to be solved through their investments. For example, the cause of professional integration, or the fight against poor housing. Additionality means that the provision of financing by the investor enables the impact to be achieved, and that without it, the desired effect on the beneficiaries would not have been possible. For example, by providing so many financial resources to the reintegration into the working world program, will enable to reintegrate so many more people. And the impact measurement, as we have seen, concerns measurement elements, not always easy to characterise, according to the nature of the project. These three criteria make it possible to distinguish impact investment from thematic investment, which is one of the approaches of Socially Responsible Investment (SRI). In thematic investment, the aim is to invest in companies the activity of which covers one or two areas of sustainable development. For example, in thematic products in the water sector, companies are selected and financed that operate globally to improve access to water, to save it, to make it drinkable, etc. If the intention of the investor is to enable to give access to water to people who are deprived of it, it can indeed be thought that the selected companies partly fulfil this objective. However, it will be difficult to prove additionality, i.e. how the capital provided was actually used to provide access to water to more people who are deprived of it. The capital may also have been invested in another area, such as the replacement or maintenance of existing networks. And it will be even more difficult to give a measurable impact to the desired effect, i.e. to bring clean water to those who are deprived of it. In summary, it can be said that for the same social effect, thematic investment suggests that it may be achieved in a diffuse and non-measurable way, whereas impact investment will prove it. These impact investments are not yet accessible to individuals because the associated risks are significant and multiple. At Societe Generale Private Banking, we want to accompany our clients in the area of impact and are currently exploring all avenues to offer robust solutions that help finance a more sustainable economy while having a risk profile in line with their expectations.

Dorothée Chapuis: Thank you again, Max, for your insights. Thanks to you, we have seen that the logic of impact in the area of general interest can be extended to the area of investment. Goodbye and see you soon!

Max Thillaye du Boullay: Please Dorothée, the pleasure was all mine, goodbye!

Dorothée Chapuis: In the next episode we will see another very interesting theme: the calculation of portfolio temperatures.

 


This podcast is part of a series of episodes proposed by Societe Generale Private Banking to understand responsible investment. It is available on the Spotify and Apple Podcasts streaming platforms via the "#Private Talk by Societe Generale Private Banking" program and on our website www.privatebanking.societegenerale.com. Feel free to subscribe to be notified when the next episode is released and to spread the word. 

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Important information
The content provided on this page is for informational purposes only and is not contractually binding. The materials contained herein are not intended to provide investment advice or any other investment service and do not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments in the aforementioned asset class. Some of the products, services and solutions described can carry various risks and involve the potential loss of the entire invested amount, if not theoretically unlimited loss. As such, they are reserved for a certain category of investors and/or adapted solely for informed investors who are eligible for such products, services and solutions. The information set out above shall not be considered legal, tax or accounting advice.
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Generally speaking, Societe Generale Group companies may be market makers, conduct transactions involving the securities referred to on this page, and may provide banking services to companies whose asset classes are mentioned on this page, as well as the subsidiaries thereof. Societe Generale Group companies may, from time to time, conduct transactions, generate profits, hold securities or act as adviser, broker or banker in relation to these securities, or derivatives thereof, or in connection with the asset classes mentioned in this document. Societe Generale Group companies may, from time to time, acquire or liquidate positions on the securities, or the underlying assets (including derivatives), mentioned on this page or, where applicable, any other assets. Consequently, this may affect any returns for a potential investor either directly or indirectly. Societe Generale Group companies have no obligation to disclose this page or take it into account in providing advice or conducting transactions with a client or on behalf of a client. The administrative structure of the Societe Generale Group includes all safeguards needed to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have implemented a conflict of interest management policy to prevent such conflicts of interest. For further details, Societe Generale Private Banking clients may refer to the conflict of interest management policy given to them by the Societe Generale Private Banking entity of which they are clients.

Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland Societe Generale Private Banking