Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Understanding Responsible Investment #10 - Focus on impact investment

Discover the tenth episode of our "Understanding Responsible Investment" podcasts series.

"Understanding Responsible Investment" Podcasts

Episode #10: "Focus on impact investment"

 

by our CSR expert Dorothée Chapuis,

Head of Corporate Social Responsibility for Société Générale Private Banking Luxembourg, Monaco and Switzerland.

Interview with Max Thillaye du Boullay, 

Managing Director of the Societe Generale group Foundation.

Click on the button below to play.

Spotify

Apple Podcasts

Full Script:

Dorothée Chapuis: Hello everyone and welcome to the tenth episode of our "Understanding Responsible Investment" podcasts series. I am Dorothée Chapuis, Head of CSR for Société Générale Private Banking Luxembourg, Monaco and Switzerland. In this episode we will look at impact investing and I am very pleased to welcome today Max Thillaye du Boullay, an expert in philanthropy and Managing Director of the Societe Generale group Foundation.

Dorothée Chapuis: Max, in the context of your activity, you are led to select general interest organisations that all pursue a social or environmental goal. I've often heard you talk about impact; can you please come back to this notion?

Max Thillay du Boullaye: Hello, Dorothée. Yes, the notion of impact is not always easy to grasp and it is often confused with activity monitoring. I am used to defining impact as the final effect that an action produces on beneficiaries, an effect that will have been sought in advance and that responds to a clearly identified issue. For example, for young people dropping out of school, the desired effect will be to put them back into a life project (study or job), or for people leaving prison, the desired effect will be to reintegrate them into the working world. Moreover, one of the keys to impact is its measurement. Let's return to our example of the fight against dropping out of school, a theme that is particularly close to my heart. In this area, a relationship has been established between children who had no future plans or who could not plan for a career and the likelihood of them dropping out of school. An association that we support at the Foundation identified that one way to give them back the desire to learn was to put them in contact with professionals who are passionate about their profession. This organization sets up very powerful testimonial sessions in the colleges, conducted by professionals several times a year. The measurement of the impact that we defined together is to verify that the action did indeed have a long-term impact on the dropout rate. To make this observation, we can compare the situation of children with a certain profile who would not have benefited from the association's action with that of children with the same profile who benefited from it. The measurement of activity includes the number of children who benefited from the testimonies, for example, or the number of people who testified.

Dorothée Chapuis: Very clear, Max, thank you very much. Your explanation is invaluable to us. Let's see how it fits into the impact investment area...

Max Thillaye du Boullay: Indeed, there are more and more investment products that talk about impact. The definition given by the GIIN, the Global Impact Investing Network, is very clear: they are investments made with the intention of producing a measurable social or environmental impact as well as financial profit. In addition to financial return, impact investments are characterized by three words: intentionality, "additionality" and impact measurement. Let's look at each of these three terms. The intentionality of investors is the fact that they identify a cause to be solved through their investments. For example, the cause of professional integration, or the fight against poor housing. Additionality means that the provision of financing by the investor enables the impact to be achieved, and that without it, the desired effect on the beneficiaries would not have been possible. For example, by providing so many financial resources to the reintegration into the working world program, will enable to reintegrate so many more people. And the impact measurement, as we have seen, concerns measurement elements, not always easy to characterise, according to the nature of the project. These three criteria make it possible to distinguish impact investment from thematic investment, which is one of the approaches of Socially Responsible Investment (SRI). In thematic investment, the aim is to invest in companies the activity of which covers one or two areas of sustainable development. For example, in thematic products in the water sector, companies are selected and financed that operate globally to improve access to water, to save it, to make it drinkable, etc. If the intention of the investor is to enable to give access to water to people who are deprived of it, it can indeed be thought that the selected companies partly fulfil this objective. However, it will be difficult to prove additionality, i.e. how the capital provided was actually used to provide access to water to more people who are deprived of it. The capital may also have been invested in another area, such as the replacement or maintenance of existing networks. And it will be even more difficult to give a measurable impact to the desired effect, i.e. to bring clean water to those who are deprived of it. In summary, it can be said that for the same social effect, thematic investment suggests that it may be achieved in a diffuse and non-measurable way, whereas impact investment will prove it. These impact investments are not yet accessible to individuals because the associated risks are significant and multiple. At Societe Generale Private Banking, we want to accompany our clients in the area of impact and are currently exploring all avenues to offer robust solutions that help finance a more sustainable economy while having a risk profile in line with their expectations.

Dorothée Chapuis: Thank you again, Max, for your insights. Thanks to you, we have seen that the logic of impact in the area of general interest can be extended to the area of investment. Goodbye and see you soon!

Max Thillaye du Boullay: Please Dorothée, the pleasure was all mine, goodbye!

Dorothée Chapuis: In the next episode we will see another very interesting theme: the calculation of portfolio temperatures.

 


This podcast is part of a series of episodes proposed by Societe Generale Private Banking to understand responsible investment. It is available on the Spotify and Apple Podcasts streaming platforms via the "#Private Talk by Societe Generale Private Banking" program and on our website www.privatebanking.societegenerale.com. Feel free to subscribe to be notified when the next episode is released and to spread the word. 

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The content provided on this page is for informational purposes only and is not contractually binding. The materials contained herein are not intended to provide investment advice or any other investment service and do not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments in the aforementioned asset class. Some of the products, services and solutions described can carry various risks and involve the potential loss of the entire invested amount, if not theoretically unlimited loss. As such, they are reserved for a certain category of investors and/or adapted solely for informed investors who are eligible for such products, services and solutions. The information set out above shall not be considered legal, tax or accounting advice.
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Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland Societe Generale Private Banking