Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Understanding Responsible Investment #1 - Sustainable and Positive Investment - Definition

Discover the first episode of our "Understanding Responsible Investment" podcasts series.

"Understanding Responsible Investment" Podcasts

Episode #1: "Sustainable and Positive Investment: Definition"

by our CSR expert Dorothée Chapuis,

Head of Corporate Social Responsibility and Responsible for Société Générale Private Banking Luxembourg, Monaco and Switzerland.

Click on the button below to play.

Spotify

Apple Podcasts

Full Script:

 

Dorothée Chapuis: Hello everyone and welcome to the first episode of our "Understanding Responsible Investment" podcast seriesI am Dorothée Chapuis, Head of CSR for Société Générale Private Banking Luxembourg, Monaco and Switzerland. Before explaining what socially responsible investment is, let's see how this theme fits into our global private banking strategy.

At the beginning of 2020, the Société Générale group adopted a "raison d'être" which is "building together, with our clients, a better and sustainable future through responsible and innovative financial solutions"For private banking, providing financial solutions to build a more sustainable world means being able to help you make a greater societal impact with your assets and offer you sustainable and positive investments.

About terminology to be clear on the terms used: you often hear people talking about sustainable or responsible investments, or SRI or ESG investment; SRI meaning “Socially Responsible Investment”, and ESG being “Environment, Social and Governance”. It's basically the same thing: with these words, we are aiming for financial products that incorporate sustainable development considerations. At Société Générale Private Banking, we have chosen the term "SUSTAINABLE AND POSITIVE" offer to refer to all of our products that integrate sustainable development. For financial management solutions such as our internal collective funds or management mandates, we prefer the term “SRI management”.

What is sustainable development?

It is the idea that economic growth must be part of a long-term perspective by integrating issues related to the environment and the functioning of society. The term was first used in 1987 by the United Nations, which defines sustainable developmentas development that meets the needs of the present without compromising the ability of future generations to meet their own development needs.

According to the FIR, the Forum for Responsible Investment, SRI is an investment that aims to reconcile economic performance with social and environmental impact by financing companies and public entities that contribute to sustainable development, regardless of their sector of activity. By influencing governance and the behaviour of stakeholders, SRI promotes a responsible economy. It is therefore an investment that takes into account traditional financial criteria but also so-called extra-financial criteria. The latter are derived from the CSR (Corporate Social Responsibility) policies of companies. They are classified according to three pillars: “E” for Environment, “S” for Social and “G” for Governance. Companies don’t integrate sustainable development issues with the same intensity. They can be given a dedicated rating, most often called an ESG Rating, which enables them to be compared with each other.

At the same time, how can SRI be defined?

What are the concepts covered by ESG?

In the environment part, we find for example the company's energy consumption, greenhouse gas emissions induced by the activity, production and waste treatment. The S for Social covers how the company manages its human capital, for example on the subjects of safety, climate quality and social dialogue or supply chain management. Finally, under the G, the Governance pillar covers, for example, the issues of quality, diversity and independence of decision-making bodies, executive remuneration, transparency and shareholders' rights.

To measure how a company is interested in development, we can also take the analytical grid of the 17 sustainable development goals defined by the United Nations in 2015. At Société Générale Private Banking, we have grouped these 17 objectives into the following 3 major ones: firstly, issues related to the biosphere, such as the protection of the oceans, or biodiversity, or forests...; secondly, issues related to society, i.e. those that contribute to making our human societies more harmonious, such as gender equality, access to education or an efficient and egalitarian healthcare system; and thirdly, issues related to sustainable economic development, such as the development of infrastructure, the circular economy or sustainable cities.

Now that we have defined sustainable and positive investment, does it imply a compromise in performance and how do we get there? This is what we will see in our next podcast. See you soon!

 


This podcast is part of a series of episodes proposed by Societe Generale Private Banking to understand responsible investment. It is available on the Spotify and Apple Podcast streaming platforms via the "#Private Talk by Societe Generale Private Banking" program and on our website www.privatebanking.societegenerale.com. Feel free to subscribe to be notified when the next episode is released and to spread the word.

Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland Societe Generale Private Banking