Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The world of Jean-Michel Wilmotte

The architectural agency Wilmotte & Associés is celebrating its 45th anniversary. What is the common denominator in your activities (town planning, architecture, design, interior architecture and museology)?

Jean-Michel Wilmotte: Some may indeed wonder what there is in common between creating a door handle or a waste-paper basket, designing sports equipment, a vineyard, a city district or a house. Despite this diversity of scales, what has always fascinated me is the challenge of inventing a tailor-made “object” while respecting the need for elegance, detail and excellence, to perfectly align the object to its environment.

What are your sources of inspiration?

J.-M. W.: We currently work in 29 countries. Whenever I first come to a city to start a new project, I’m curious about everything. Even on the road that takes me from the airport to my meeting venue, I’m already observing everything around me. I try to capture the spirit of the moment, the ambiance, and to soak up the environment around me. I need to walk a lot in a city: through the food markets, for example, because they give a real picture of daily life, but also I like to wander through the gardens, the museums and the city itself.

What inspires an architect when taking on a new commission? What can you bring when studying the specifications of a particular job?

J.-M. W.: At the start of a project, I do appreciate having a lively exchange with the sponsor, a bit like in a game of ping pong, if you will. I listen to them carefully to try to understand what they need in order to offer them the most appropriate solutions. The more constraints there are to a project, the more opportunities there are to express yourself, actually. In this profession, our art form consists of navigating obstacles and constantly responding positively to them. My response as an architect is inspired by both the client’s request, my experience, and the symbiosis of local elements that I take on board.

Do you have favourite materials?

J.-M. W.: The choice of materials is an important step in my work. These should be both contemporary and timeless. Depending on the project, I might opt for glass, wood, stone (preferably local), steel. Sometimes, for a specific technical or aesthetic reason, we are obliged to treat the chosen material, using high-tech tools, sand, oxidation or metalising, to give it a different appearance. For example, the golden “dome” of the Paris Orthodox Cathedral was created from a composite material used for boat hulls. As a result, this dome is six times lighter than if it had been made of wood and metal. Since the 1980s, the agency has kept a “material library”. It is a large collection of the materials that have already been used in our projects, plus new materials and prototypes. This acts as a real source of inspiration.

You published a book a few years ago entitled Interior Architecture of Cities. What does this expression mean to you?

J.-M. W.: A city should be designed like a house. To feel good, everything must be considered at a human scale, with particular care given to the shape and size of buildings, urban lighting and the ground, without forgetting green spaces and the presence of art. All these elements give dignity to a public space. Nobody would spit in their own living room: so you have to transpose this response to the level of the city.

Today, the best way to be green is to renovate. This helps avoid the inevitable destruction that is a part of any rebuilding project. I have always enjoyed giving new life to old buildings.

You often talk about architectural “grafting”. Is it possible to make something new from the old?

J.-M. W.: Today, the best way to be green is to renovate. This helps avoid the inevitable destruction that is a part of any rebuilding project. I have always enjoyed giving new life to old buildings. The important thing is to retain the memory of spaces and locations, whilst adding a contemporary and complementary aspect. The old Richaud hospital in Versailles has been transformed into a residential building with a beautiful cultural space and a crèche. Founded in 2005, the Wilmotte Foundation is organising the 9th edition of a competition dedicated to renovating buildings this year. The W Prize is open to young students and recent graduates, and winning projects will be exhibited at the Venice Biennale.

Architectural projects, which often require a long gestation period, confront a world where everything is seemingly getting faster and faster. Does this require an adaptation in the process?

J.-M. W.: You certainly have to be able to adapt to deadlines, especially since the time necessary to complete projects can differ significantly. The Sophia Antipolis campus on the Côte d’Azur and the Rijksmuseum in Amsterdam took more than thirteen years to complete, while the Orthodox Cathedral of the Holy Trinity in Paris was built in two years, and the Allianz Riviera stadium in Nice in 500 days.

What are your main projects at the moment?

J.-M. W.: We have just completed the Palais des Congrès du Touquet. We are currently working on the future Parisian campus for Sciences Po University, the Paris-Saint-Germain training centre at Poissy, the headquarters of ArcelorMittal in Luxembourg, and a project for United Nations House in Diamniadio, Senegal. To this, I should also add the Centre for Islamic Civilization in Tashkent, Uzbekistan.

Wilmotte & Associés in figures

280

employees of 31 nationalities.

www.wilmotte.fr

5

international offices.

100

simultaneous projects.

more than 500

completed projects to date.