Contact

Are you a client? You should contact your private banker.
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

First Name*

Last Name*

Email*

Phone (optional)

Subject

Tax residence*

Message*

Your message will be sent to one of the entities of the Societe Generale Private Banking in France, Switzerland, Luxembourg or Monaco. By completing this form, you confirm that you have understood and accept that the personal data you transmit will be collected by Societe Generale Private Banking in France, Luxembourg, Monaco and Switzerland as well as by our administrator and our hosting provider located in France and will be kept for a period of 6 months. You have a right, at any time, to access, amend and erase your data, or to limit how we process it. You may also, at any time and at no cost, refuse to allow your data to be used for commercial solicitation purposes. To exercise these rights, please contact our Data Protection Officer by using the links to the left. In the event of a dispute, you may file a complaint with the local data protection authority of the Group entity concerned, the supervisory authority responsible for ensuring compliance with personal data obligations.

Don't fill this field!

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to :

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail.

In the event that the response you receive does not meet your expectations, we suggest to contact :

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE

The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department :

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address :

Secrétariat Général de Societe Generale Private Banking Monaco
11 avenue de Grande Bretagne
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

See the world differently

Discover our experts’ views in many other fields including art, innovation, real estate, and philanthropy.

All Digital & Innovation Economy Expertise Passions Society & Environment

Passions

Perrotin gallery, 30 years of contemporary art and discovery

18 Jan 2021 Arty - With an international presence spanning three continents, the Perrotin gallery offers a multicultural vision of...

Passions

Video - Expert Views: The super-yacht market

15 Jan 2021 Discover the "Expert Views" video by our expert Anthony Buneta.

Passions

Trending now #2

14 Jan 2021 Artificial intelligence, environment, biodiversity, gender, new foods, space travel... The biggest current issues and...

Passions

Capturing the silence

12 Jan 2021 A new take on travel - The world of the deep subsea, a secluded house in the woods, a religious community, the heart of...

Passions

A new score for classical music

05 Jan 2021 In tune with - By Séverine Garnier, music critic

Passions

Trending now #1

23 Dec 2020 Dance, architecture, contemporary art, artificial intelligence, innovation, cinema, travel... The main trends of the...

Passions

The 5th edition of our PB magazine is online!

15 Dec 2020 Discover this news issue!

Passions

Swiss Emerging Artist Prize 2020

10 Dec 2020 Embodying Societe Generale Private Banking Switzerland's long-term committment to contemporary art.

Passions

Video - Expert Views: Art Banking

23 Nov 2020 Discover the "Expert Views" video by our Art Banking expert Laurent Issaurat.

More results

Share by:

Contact us