Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Roman Janecek, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : MONPrivmonaco-DPO@socgen.com.

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
13,15 Boulevard des Moulins 
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
13,15 Boulevard des Moulins 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Swiss emerging artist prize

Societe Generale Private Banking Switzerland announces its commitment to young contemporary artists by launching the Swiss emerging artist prize to support and provide visibility to their work.

 

 

The prize rewards the work of a Swiss national or based artist aged up to 35 who has made a coherent and original artistic contribution in one or more of the following fields: painting, photography, sculpture, installation art, drawing and video. The Bank has commissioned the specialised art consultancy firm Kennedy Fine Art to advise on the creation and production of this prize.

The creation of this award, to take place every two years, underlines Societe Generale Private Banking Switzerland’s long-term commitment to the Swiss contemporary art scene.

The participants eligible for the Swiss Emerging Artist Prize are nominated by independent curators from the Swiss contemporary art scene. The selected artists (see the names of the 15 participants of the 2018 edition below), from German, French and Italian-speaking Switzerland, reflect the country's cultural diversity as well as the reputation of Swiss art schools which attracts international talent.

 

 

Hannah Weinberger, winner of the 2018 edition

Societe Generale Private Banking Switzerland is delighted to announce that Hannah Weinberger has won the Swiss Emerging Artist Prize 2018, rewarding the originality and coherence of her artistic approach.

Through the use of music and sound performance, Hannah Weinberger creates audio and visual atmospheres. By integrating these compositions into videos or sculptural elements, she creates unique environments. Furthermore, she invites the viewer to take part in immersive and participative experiences.

Elena Filipovic, Director of the Kunsthalle Basel and member of the jury, commented: “We were thrilled to be able to agree on the exceptional merit of Hannah Weinberger, an artist who has articulated a clear aesthetic vocabulary and a maturity beyond her years, for this first SGPBS art prize.”

 

 

 

 

"We didn't want to leave" by Hannah Weinberger

The Centre d’Art Contemporain Genève presents a series of new works by Hannah Weinberger in a major solo exhibition from 8 November 2019 to 5 January 2020.

Two years after winning the Swiss Emerging Artist Prize and in a logical continuity to support the artist, Societe Generale Private Banking Switzerland is the main partner of this exhibition.

Through we didn't want to leave the audience is invited to live an immersive and participative experience.

For more information: https://centre.ch/en/exhibitions/hannah-weinberger/

The 15 nominees selected by our nominators for the Swiss Emerging Artist Prize 2020 will be communicated shortly.