Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Structured products for solidarity

Focus on Societe Generale Private Banking France's charitable structured products programme by our expert Claire Douchy.

As a player committed to building a more sustainable world, Societe Generale Private Banking France places positive impact at the heart of its value proposition and development strategy. 

This conviction is illustrated in particular by our ability to forge social impact partnerships with public interest players (associations, foundations). Our charitable structured products programme, launched in 2018, is one of the concrete applications of this.

How do these charity structured products work?

The financial characteristics of these products are those of classic equity structured products. The charitable component is implemented through a multi-level donation system, so that charities can take full advantage of the structured product mechanism:

  • A donation linked to the amount subscribed. At the launch of the product, we make a donation corresponding to 0.10% of the total amount subscribed.

  • A conditional donation that depends on the evolution of the equity markets. Thus, in the event of an early recall of the structured product, the associations will receive an additional donation of 0.10% per year, i.e. 0.10% in the event of a recall in the first year, 0.20% in the second year and so on up to 1% at the maturity of 10 years.

The investor's return is not affected by the payment of the donation, which is fully covered by Societe Generale Private Banking France(1).

Innovative and pioneering in 2018, this mechanism has now become widespread: almost half of the structured conviction products we offer now have this option.

Who are the beneficiaries of this action?

The beneficiaries of these donations are selected by a dedicated committee. We also make sure that the area of intervention makes sense for our clients and employees. Partnerships are established for a minimum of 3 years, extendable from 1 to 3 years.

The causes and beneficiaries currently supported by this program include

  1. The fight against cancer with the Institut Curie;

  2. Poor housing and the fight against exclusion with Habitat et Humanisme;

  3. The care of mentally handicapped adults with Perce Neige;

  4. Humanitarian aid with Care and the French Red Cross.

What is the impact of the initiative?

3 million euros in donations have been distributed over the last three years thanks to the early repayment of several structured products issued over the same period.

In concrete terms, part of these donations has, for example, enabled the Habitat et Humanisme association to furnish several newly-acquired apartments to house people in great social difficulty and enable them to build a more autonomous and dignified life.

With our support, the Perce Neige Foundation has been able to develop "sensory" spaces, which are essential to the balance and development of the mentally handicapped people it supports.

 


(1) It is reminded that a structured product presents a risk of capital loss during its lifetime and at maturity. It is therefore intended for clients with experience and knowledge of the markets, and whose investor profile is compatible. Given these risks, it is offered to clients for portfolio diversification purposes and should not represent a majority share of their portfolio.

Would you like to discuss this subject further with us?

The present article, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from Société Générale Private Banking France. The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.) and (ii) must be informed of the reasons for the decision. (ii) consult its legal and tax advisors to assess the legal consequences and tax treatment of the proposed product or service. His Private Banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the product or service envisaged, which may be subject to conditions, and whether it meets his needs. Consequently, Société Générale Private Banking France cannot be held responsible for any decision taken by an investor based solely on the information contained in this document,

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France. For more information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking