Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Societe Generale Collection : Focus on sculpture

Sculpture occupies pride of place in the Collection. Since being built, the Societe Generale Towers at La Défense have been connected by this magnificent work by Tom Carr. The star attraction in a collection that today includes close to one hundred pieces. (by Chloé Perrin, Cultural Journalist)

In three dimensions

As with the rest of the Collection, coherence and diversity are the keywords of an acquisition policy that focuses on well-known and emerging artists, including French and international sculptors. For instance, the work of Chinese Wang Du stands alongside that of French Laurent Grasso, Raymond Hains's matches (Untitled) of 1971, and Julien Prévieux's Pickpocket of 2015.
The slender lines of Marta Pan's Stele 200 concord with those of François Stahly's Gewundene Säule, whilst the almost ancestral figurative dimensions of Sotor's Cheval Flèche contrasts with the very modern abstraction of Franz Pichler's sculptures. The lightness of Takis' floating ball is in counterpoint to the monumental weight of Nicolas Sanhes' work which sits at the entrance to the French Val de Fontenay site. Whether they draw inspiration from nature, like Benoît Luyckx for his organic forms, or from architecture, like Francesco Marino di Teana, the relationship between sculpture and its environment is predominant in the work of many artists.

 

Sculpture in the spotlight

The Collection's unique taste for sculpture will be fully illustrated at the beginning of the year. From 20 September to 30 April 2020, the exhibition “Little Stories” will evoke a thousand and one anecdotes about the works it brings together, including several sculptures, such as the mysterious Trashstones by Wilhelm Mundt or the mischievous Iron Maiden 4 by Morgane Tschiember. Finally, in celebration of the opening of the new hall of Societe Generale's headquarters in London, young sculptors from art schools were invited to present their projects before a jury of experts for possible inclusion in the space.
Of the five finalists, Fabio Dartizio, born in Italy in 1989 and living in London, was unanimously chosen as the winner. The future of sculpture in the Collection is assured !

Sculpting space

While some of the works acquired are direct purchases, others are commissions: on this occasion, a genuine dialogue is undertaken with the artist, who gives their opinion on the space where their work is proposed to be exhibited. This has been the case for Jean-Michel Othoniel's Greek Node, which has adorned the entrance hall of Basalt Tower in la Défense since 2014. Depending on the viewpoint of the visitor, the piece forms a θ, a γ, a δ or a υ, (Greek letters used in financial mathematics). 2+2=5, the bench designed for the Agora (reception hall of the Societe Generale Group headquarters) by Gottfried Honegger, raises, for him, the question of sculpture-object, both as an object of art and as a functional object. These works blur the lines between exhibition space and work space, sculpting a hybrid environment that is both surprising and familiar. The bank's employees and visitors did not hesitate to take ownership of them: Barry Flanagan's Elephant became a meeting point, and Philippe Ramette's Lévitation de chaise became an object of wonder for children.

Little Stories exhibition, until 30 April 2020.
Guided tours Monday to Friday, 9am to 6pm.
visites@collectionsocietegenerale.com