Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Societe Generale Collection : Focus on sculpture

Sculpture occupies pride of place in the Collection. Since being built, the Societe Generale Towers at La Défense have been connected by this magnificent work by Tom Carr. The star attraction in a collection that today includes close to one hundred pieces. (by Chloé Perrin, Cultural Journalist)

In three dimensions

As with the rest of the Collection, coherence and diversity are the keywords of an acquisition policy that focuses on well-known and emerging artists, including French and international sculptors. For instance, the work of Chinese Wang Du stands alongside that of French Laurent Grasso, Raymond Hains's matches (Untitled) of 1971, and Julien Prévieux's Pickpocket of 2015.
The slender lines of Marta Pan's Stele 200 concord with those of François Stahly's Gewundene Säule, whilst the almost ancestral figurative dimensions of Sotor's Cheval Flèche contrasts with the very modern abstraction of Franz Pichler's sculptures. The lightness of Takis' floating ball is in counterpoint to the monumental weight of Nicolas Sanhes' work which sits at the entrance to the French Val de Fontenay site. Whether they draw inspiration from nature, like Benoît Luyckx for his organic forms, or from architecture, like Francesco Marino di Teana, the relationship between sculpture and its environment is predominant in the work of many artists.

 

Sculpture in the spotlight

The Collection's unique taste for sculpture will be fully illustrated at the beginning of the year. From 20 September to 30 April 2020, the exhibition “Little Stories” will evoke a thousand and one anecdotes about the works it brings together, including several sculptures, such as the mysterious Trashstones by Wilhelm Mundt or the mischievous Iron Maiden 4 by Morgane Tschiember. Finally, in celebration of the opening of the new hall of Societe Generale's headquarters in London, young sculptors from art schools were invited to present their projects before a jury of experts for possible inclusion in the space.
Of the five finalists, Fabio Dartizio, born in Italy in 1989 and living in London, was unanimously chosen as the winner. The future of sculpture in the Collection is assured !

Sculpting space

While some of the works acquired are direct purchases, others are commissions: on this occasion, a genuine dialogue is undertaken with the artist, who gives their opinion on the space where their work is proposed to be exhibited. This has been the case for Jean-Michel Othoniel's Greek Node, which has adorned the entrance hall of Basalt Tower in la Défense since 2014. Depending on the viewpoint of the visitor, the piece forms a θ, a γ, a δ or a υ, (Greek letters used in financial mathematics). 2+2=5, the bench designed for the Agora (reception hall of the Societe Generale Group headquarters) by Gottfried Honegger, raises, for him, the question of sculpture-object, both as an object of art and as a functional object. These works blur the lines between exhibition space and work space, sculpting a hybrid environment that is both surprising and familiar. The bank's employees and visitors did not hesitate to take ownership of them: Barry Flanagan's Elephant became a meeting point, and Philippe Ramette's Lévitation de chaise became an object of wonder for children.

Little Stories exhibition, until 30 April 2020.
Guided tours Monday to Friday, 9am to 6pm.
visites@collectionsocietegenerale.com