Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Perrotin gallery, 30 years of contemporary art and discovery

Arty - With an international presence spanning three continents, the Perrotin gallery offers a multicultural vision of contemporary art. Over 30 years, founder Emmanuel Perrotin has consistently uncovered ever more daring talent and promoted these artists internationally. Questions by Laurent Issaurat, Head of Art Banking Services, Societe Generale Private Banking

Laurent Issaurat: The Perrotin gallery has established itself as a major player on the French and international scene. What defines its identity, what is the hallmark of the gallery? Could you introduce some of the artists who feature in the gallery?

Emmanuel Perrotin: My passion has always been directed towards making artists’ projects a reality. From the start, I wanted to give young artists the opportunity to actually produce their work. I founded my gallery at the age of 21 and have since opened 17 different spaces, always with the aim of offering more and more stimulating environments for artists.
My first gallery was in an apartment in rue de Turbigo in Paris where every evening I unfolded my bed and slept there. In this space, I exhibited Dominique Gonzalez-Foerster, Philippe Parreno, Pierre Huyghe and even Damien Hirst, whose first solo gallery exhibition I organised. It may not be apparent to everyone, but I had to struggle for many years to make the gallery profitable.
In the same way, I made the decision very early on to exhibit in international fairs, despite my then limited means: thus from 1993 to 1996 I participated in NICAF (Nippon International Contemporary Art Fair) in Yokohama — where I met Takashi Murakami — Gramercy Park in New York, Art Basel in Switzerland, Château Marmont in Los Angeles or Chicago Art. After eight years in rue Louise Weiss (Paris 13th arrondissement), I moved to an hôtel particulier in the Marais in 2005. Today the gallery has 2,300m2 of exhibition space. A gallery in Miami followed in 2004 (since closed), then Hong Kong in 2012, New York in 2013, Seoul in 2016, Tokyo in 2017 and Shanghai in 2018.
What makes this gallery stand out, is the loyalty it showed to a certain number of artists who have today become world renowned, such as Maurizio Cattelan, Takashi Murakami and Hernan Bas. Many were very young when we started working together: Daniel Arsham (born in 1980) was twenty-one and Iván Argote (born in 1983) twenty-five.
I met Maurizio Cattelan in 1992 in Milan during an exhibition preview evening. He had a very communicative energy. I felt an immediate affinity towards him and so I decided to take a closer look at his work which was then in its infancy. Together, we spent more than ten years building his profile before finally achieving the success we know today. Today the gallery represents about fifty artists and estates of more than 20 different nationalities. We have been working with some artists for 27 years now!

LI: Perrotin has an international presence, particularly in Asia, with establishments in China, Korea and Japan. What are the reasons for your attraction to the Far East?

EP: My links with Asia go back to 1993, when I participated in the NICAF in Yokohama. Since then, I go there very regularly, and the gallery participates in many fairs in Asia such as Art Basel Hong Kong, ART021, West Bund and KIAF. Siegfried Bing was the first major dealer to turn his attentions to Japanese artists. He published a review, Artistic Japan, and organised exhibitions of prints. Through his exhibitions he even influenced Vincent van Gogh, for example.
My contribution is, of course, more modest. We were one of the first French galleries to open on the Asian market, offering our artistic choices for consideration, and also helping to promote and exhibit Asian artists in France and the United States. Today, the gallery represents internationally renowned figures such as Takashi Murakami, Aya Takano, Mr., Chen Fei, Chung Chang-Sup, Park Seo-Bo, XU ZHEN®, Izumi Kato, MADSAKI and Bharti Kher. The gallery also supports the projects of artists gimhongsok, Huang Yuxing, Lee Bae, Lee Seung-Jio, Ni Youyu and even Maria Taniguchi.

LI: You have just opened a new Parisian space on avenue Matignon, near the major auction houses. This new establishment certainly helps enrich the commercial mix of the West of Paris through the field of art. What are you aiming to achieve with this space?

EP: I am delighted with this new address on avenue Matignon which strengthens and facilitates our relationship with collectors. Here we are in the veritable ‘golden triangle’ of art, as there are several large galleries and international auction rooms. This district has a great history, a varied cultural network and a community that is both Parisian and international.
The atmosphere of this space is rather like that of a living room: in this intimate setting, visitors can discover a selection of works by our artists but also view most of the works of our artists in full size, even if they are located on the other side of the world, thanks to technology that I created with my developers at the gallery. Perrotin Matignon is a space that’s much smaller in size than the 2,300m2 of my gallery in the Marais, but we do things there that haven’t yet been done elsewhere. For example, this autumn we host an exhibition of Japanese artists curated by Takashi Murakami.

LI: How do you judge France’s position on the European and world art scene, in terms of institutions, creativity and the market?

EP: It is important to pay tribute to French collectors who are very active and particularly discerning. Many of our big fortunes have gone abroad, but the Fiac has once again become one of the most important international fairs, owing to the dynamism of Paris.
We also need to remember that our spaces in Paris are very busy and we have always been keen to welcome a very varied public. I have set up counting machines in all my spaces: today in Paris, we welcome 300 to 350 people per day, and for Daniel Arsham’s last exhibition we had an average of 800 visitors per day!

LI: The 2020 pandemic hit the art market hard, but also helped accelerate its digitalisation. How has the gallery followed suit? Even if it is a bit early to pass any final judgement on the issue, are there any lessons that the art world can draw from this crisis?

EP: EP: We have experienced this particular period in real-time across three continents (the Perrotin gallery is based in Paris, Hong Kong, New York, Seoul, Tokyo and Shanghai) because we have remained in constant contact with all of our teams. Even if the situation varies according to each context, we have drawn on each other’s experiences. For example, our teams in Asia, who were confronted very early on with the pandemic and lockdown, shared advice and stocks of masks with the Paris and New York teams.
This year was also an opportunity to reflect on how we operate, but also to improve our tools and implement projects such as viewing rooms. The gallery has long been very active in the digital sphere. We have a team of ten in-house IT specialists and I have developed my own gallery management software. We have always been committed to progress and to offering the best service to our artists and our collectors.
During the lockdown, I also thought about how my gallery could help others in the sector: I decided to invite 26 Parisian galleries to exhibit for three months with us through four cycles of exhibitions, from the month of May. The ‘Stay United’ project has given rise to formidable exchanges, very beautiful exhibitions (more than 13,000 visitors in three months!), extensive media coverage for galleries and of course sales, benefiting galleries and invited artists alike. This project touched me a lot and I am already thinking of the next step, of how to move our profession towards offering further solidarity and defending the diversity of our sector. By helping others, we help ourselves.