Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Nicolas Rochat: Dressing up for a sustainable workout

Pioneering spirits - Nicolas Rochat, CEO of Mover Sportswear, is committed to developing the textile industry to support the environment.

With the ambition to eliminate all plastic from sportswear, Nicolas Rochat, a natureloving Swiss entrepreneur, has launched Mover, a brand that is increasingly making waves across this world of polyester.

As the head of a company that fights against plastic use and intends to reduce its environmental impact, this committed entrepreneur is defending his convictions while simultaneously aiming to align both professional and personal worlds.

Dual family heritage

Mover flourishes within an open space of neatly arranged clothes. A typical small and growing business. The visitor is welcomed by a large neon sign: “don’t stay home”. Getting a move on is clearly the core credo of this company which stylishly fits out sports enthusiasts, while advocating a position that is as technically sophisticated as it is green.
Dressed in upcycled denim jeans and environmentally friendly trainers, this business leader is walking the walk of “a new model of capitalism”. With a strong family heritage behind him, Nicolas Rochat is successfully combining commercial success and industrial ethics.
One of his grandfathers, a forest-loving doctor, supplied him with this basic need, combining nature and outdoor activity. The other, a German industrialist who founded Grohe sanitary-ware, bequeathed his entrepreneurial genes. Mover is the expression of a family desire to “run a quality business”. Nicolas Rochat is keen to align his business practice to his personal convictions, leading the textile industry towards new and more sustainable practices.

Nicolas Rochat, CEO of Mover Sportswear, is committed to developing the textile industry to support the environment.
Mover Sportswear clothes are conceived in Lausanne. Through research, the Mover team has successfully banished plastic from its products, without negatively affecting their performance.

Zero plastic is fantastic

Acquired in 2004 from a Swedish company producing Gore-Tex textiles, Mover made a 360-degree ethical pivot in 2017. Out went polyester and synthetic colours. In came quality natural fibres and soft er colours. Mover dresses sports people in cotton and alpaca wool, whose soft ness makes it a pleasure to wear. Labelled in yellow -with the monogram “stop plastic”, jackets and fleeces are produced with minimal environmental impact. The alpaca fleece, developed aft er several years of research, is produced locally and the cotton is bought from the producers at a fair-trade prices. The textiles meet all the sporting criteria perfectly, including lightness, comfort and breathability. The unisex cuts and natural colours counter traditional sports-fashion codes and challenge the waste of so-called “fast fashion”. Concerned about details, the Swiss brand even spent many months looking for 100% cotton yarn and sustainable Turkish zippers. “Mover demonstrates that plastic-free sportswear is not only possible, it is efficient, more comfortable, durable, attractive, and profitable”, assures its founder.

“ We can’t continue to put up with recycled plastic. We need to stir up a hornet’s nest. ”

100% performance

On the management side, the company is run by five people. “Communications, IT, styling, production monitoring, administration, we do everything in-house”, summarises Nicolas Rochat. Production has been relocated from China to Portugal in order to reduce transport costs and ease production management. Orders placed online leave directly from centralised stock in Spain, packed in simple cardboard boxes by a textile logistician trained in origamistyle paper folding. In his quest for quality, nothing escapes this entrepreneur who pays attention to the smallest of details. Accustomed to being one step ahead, Nicolas Rochat took advantage of the recent lockdowns to think about how to minimise costs, essential for off setting expensive raw materials. The head of this fast-growing company says he is now ready to expand. Contacted by sports equipment retailers, observed by specialists on the lookout for “greenwashing”, Mover is demonstrating significant success in the ethical clothing sector. Rochat is convinced that the future of his company lies in R&D on natural fabrics, meeting the increasingly demanding expectations of attentive consumers and becoming increasingly sophisticated in its approach. With its success and growth, the company is also refining its fight for the environment. Nicolas Rochat who up until now has advocated for “zero plastic”, is now pushing for “zero plastic recycling”. “We can’t continue to put up with recycled plastic”, He insists. “We need to stir up a hornet’s nest.” Ready to further strengthen its communications component, the Swiss clothing manufacturer wants to ensure that the message gets through to everyone.

As a lover of open spaces it was clear to Nicolas Rochat that he should campaign for a textile sector that does more to respect the environment.

Text

Cécile Cau
Freelance journalist specialising in societal issues.
Author of the blog sofoodsogood.com.

Images

Gianni Camporota
Passionate about all things outdoors, Gianni trained in photography at the Ecole cantonale d’art de Lausanne (ECAL) and also works with moving images.