Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Nicolas Rochat: Dressing up for a sustainable workout

Pioneering spirits - Nicolas Rochat, CEO of Mover Sportswear, is committed to developing the textile industry to support the environment.

With the ambition to eliminate all plastic from sportswear, Nicolas Rochat, a natureloving Swiss entrepreneur, has launched Mover, a brand that is increasingly making waves across this world of polyester.

As the head of a company that fights against plastic use and intends to reduce its environmental impact, this committed entrepreneur is defending his convictions while simultaneously aiming to align both professional and personal worlds.

Dual family heritage

Mover flourishes within an open space of neatly arranged clothes. A typical small and growing business. The visitor is welcomed by a large neon sign: “don’t stay home”. Getting a move on is clearly the core credo of this company which stylishly fits out sports enthusiasts, while advocating a position that is as technically sophisticated as it is green.
Dressed in upcycled denim jeans and environmentally friendly trainers, this business leader is walking the walk of “a new model of capitalism”. With a strong family heritage behind him, Nicolas Rochat is successfully combining commercial success and industrial ethics.
One of his grandfathers, a forest-loving doctor, supplied him with this basic need, combining nature and outdoor activity. The other, a German industrialist who founded Grohe sanitary-ware, bequeathed his entrepreneurial genes. Mover is the expression of a family desire to “run a quality business”. Nicolas Rochat is keen to align his business practice to his personal convictions, leading the textile industry towards new and more sustainable practices.

Nicolas Rochat, CEO of Mover Sportswear, is committed to developing the textile industry to support the environment.
Mover Sportswear clothes are conceived in Lausanne. Through research, the Mover team has successfully banished plastic from its products, without negatively affecting their performance.

Zero plastic is fantastic

Acquired in 2004 from a Swedish company producing Gore-Tex textiles, Mover made a 360-degree ethical pivot in 2017. Out went polyester and synthetic colours. In came quality natural fibres and soft er colours. Mover dresses sports people in cotton and alpaca wool, whose soft ness makes it a pleasure to wear. Labelled in yellow -with the monogram “stop plastic”, jackets and fleeces are produced with minimal environmental impact. The alpaca fleece, developed aft er several years of research, is produced locally and the cotton is bought from the producers at a fair-trade prices. The textiles meet all the sporting criteria perfectly, including lightness, comfort and breathability. The unisex cuts and natural colours counter traditional sports-fashion codes and challenge the waste of so-called “fast fashion”. Concerned about details, the Swiss brand even spent many months looking for 100% cotton yarn and sustainable Turkish zippers. “Mover demonstrates that plastic-free sportswear is not only possible, it is efficient, more comfortable, durable, attractive, and profitable”, assures its founder.

We can’t continue to put up with recycled plastic. We need to stir up a hornet’s nest.

100% performance

On the management side, the company is run by five people. “Communications, IT, styling, production monitoring, administration, we do everything in-house”, summarises Nicolas Rochat. Production has been relocated from China to Portugal in order to reduce transport costs and ease production management. Orders placed online leave directly from centralised stock in Spain, packed in simple cardboard boxes by a textile logistician trained in origamistyle paper folding. In his quest for quality, nothing escapes this entrepreneur who pays attention to the smallest of details. Accustomed to being one step ahead, Nicolas Rochat took advantage of the recent lockdowns to think about how to minimise costs, essential for off setting expensive raw materials. The head of this fast-growing company says he is now ready to expand. Contacted by sports equipment retailers, observed by specialists on the lookout for “greenwashing”, Mover is demonstrating significant success in the ethical clothing sector. Rochat is convinced that the future of his company lies in R&D on natural fabrics, meeting the increasingly demanding expectations of attentive consumers and becoming increasingly sophisticated in its approach. With its success and growth, the company is also refining its fight for the environment. Nicolas Rochat who up until now has advocated for “zero plastic”, is now pushing for “zero plastic recycling”. “We can’t continue to put up with recycled plastic”, He insists. “We need to stir up a hornet’s nest.” Ready to further strengthen its communications component, the Swiss clothing manufacturer wants to ensure that the message gets through to everyone.

As a lover of open spaces it was clear to Nicolas Rochat that he should campaign for a textile sector that does more to respect the environment.

Text

Cécile Cau
Freelance journalist specialising in societal issues.
Author of the blog sofoodsogood.com.

Images

Gianni Camporota
Passionate about all things outdoors, Gianni trained in photography at the Ecole cantonale d’art de Lausanne (ECAL) and also works with moving images.