Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Jean-Gabriel Levon, The pioneering spirit

Short of ideas? Certainly not Jean-Gabriel Levon.

The co-founder of Ynsect, leader in insect-based ingredients, likes nothing more than to design innovative projects and embark on new adventures, especially when there is  a challenge to be met. “Creativity gives meaning to my job as an entrepreneur”, he tells us in the Parisian premises of Ynsect, close to Gare de Lyon. Going back ten years, a report from the United Nations Food and Agriculture Organisation (FAO) stirred the curiosity of Jean-Gabriel Levon and two of his high school friends, Fabrice Berro and Alexis Angot. How are we going to feed the world in 2050? The trio examined the question further  and discovered that “insects are the forgotten component when it comes to the agro-food system. Yet they are able to digest complex proteins, like those of bran (the husk of the wheat grain), in a much more efficient way than vertebrates. Adding this link in the chain makes these proteins accessible to both pets  and humans.” With his two comrades and the agronomist Antoine Hubert, Jean-Gabriel Levon created the company Ynsect in 2011. His ambition? To feed the world with the help of insects.

The solution lies in experimentation

The founders are focusing on the mealworm (Tenebrio molitor), a high-potential edible beetle larva from which three types of useful ingredient can be extracted: proteins, oils and excrement. The majority of the proteins and oils produced in this way by Ynsect go to the pet food and aquaculture sectors. But two years ago, the company was granted the necessary permissions to sell the larval excrement known as ‘frass’ as a fertiliser ‘suitable for use in organic farming’. With the acquisition of the Dutch company Protifarm at the start of the year, Ynsect is also expanding in the human food segment (sports nutrition) which should take off following approval by the European Union with the first tentative servings of insect-based foods at the human dining table, after a somewhat tortuous regulatory licensing process.

The Tenebrio molitor breeding programme at Dole in the Jura region of France is the result of many experiments. How should we take care of insects? In what light, temperature and humidity conditions should they be kept? Which foods should they be used in? And in what proportion should they be used? For supplying water to the beetles, for example, the entrepreneurs tested multiple options. It took four years of experimentation to find  the solution. “Ten years ago, the factory farming of Tenebrio molitor was unknown, anywhere in the world, explains Jean-Gabriel Levon. There was no expert who could tell us how. 

 

With our research partners and our R&D department, we are gradually moving the science forward.

We operated on an ongoing trial basis, taking our mistakes into account, and integrating them into a continuous improvement process.” Ynsect’s disruptive technologies are now protected by 300 patents, and the company is currently working on a project to gain a clearer understanding of the molitor beetle genotype. “With our research partners and our R&D department, we are gradually moving the science forward.”

It is clear that innovation and entrepreneurship are central to Jean-Gabriel Levon’s work ethic. It seems that this mindset is inherited from his family, parents and grandparents, who include a stone cutter and a steel rolling mill operator…

Having followed an elite education—École polytechnique, HEC Paris— he has all the necessary tools in engineering, strategy and business at his disposal. His first work experience as a consultant at Schlumberger led him to work in the energy sector, at the height of peak oil (2008-2010). After extensive travel around the world, Jean-Gabriel Levon wanted to finally “put his bags down” in France. By switching from energy to food, he switched from one critical global issue to another.

“At Ynsect, I put together a new team, I launched the strategy and then I recruited a more competent person to replace me and implement it.” Every six to twelve months, he asks himself the same question: “Should I stay? Or go?” But after ten years, he is no longer counting the positions he has held: president and general manager, operations director, marketing director… So if he were to undertake just one role, which would it be?

The director of the first Ynsect production facility, which opened in Dole in 2016. This experience turned out to be conclusive (1,000 tonnes produced per year, 50 employees), providing a striking demonstration of the company’s merits.

I see the company as a player in society, helping to build a better world. A real machine for change.

The world’s largest vertical farm

The Dole farm made it possible to launch the first size-optimised plant for breeding Tenebrio molitor. Under construction near the city of Amiens, this site will produce 100,000 tonnes when it is launched in 2022, then double that in 2023. At 36 metres high, it will be the largest vertical farm in the world and the first that is “carbon negative” (sequestering more CO2 than it will emit).

Up to now, 105 million euros in contracts have been signed and Jean-Gabriel Levon has taken up a new position as Chief Impact Officer, developing a climate and biodiversity strategy. “Measuring Ynsect’s environmental impact through a complete lifecycle analysis is essential. 85% of our carbon impact relates to energy and the purchase of raw materials (cereals used as bedding and food for insects).” The company has already begun its transition from fossil fuels (gas) to electricity, although not without difficulties. “In industry, we have varying but continuous needs. For now, intermittent solutions like solar or wind power are a challenge: we can’t just ‘turn the insects off!’ in a power cut.” With the TerreHa 2040 project, the company intends to reduce emissions by developing subsidiaries in the low-carbon wheat and rapeseed sectors. Among the pledges announced is the planting of 1,700 km of hedges across 1,100 farms. Over the last ten years, sustainability has become central to the firm’s strategy. “We want to feed the world in a sustainable way”, explains Jean-Gabriel Levon, citing, in addition to Ynsect’s green credentials, their social activism, with a base salary 35% higher than the minimum wage, paternity leave of ten weeks and stock options for employees. The co-founders have even enshrined its position on societal and environmental impact in Ynsect’s Articles of Association. “This allows us to refuse a project that is motivated solely by profit. I see the company as an actor in society, helping to build a better world. A real machine for change, if you will.”

“Building a smile, a bond, and enthusiasm”

His vision goes hand in hand with a planetary ambition: “Our contribution will only be meaningful if we reach global volumes. We intend to set up dozens of factories modelled on the vertical farm in the large cereal producing regions (Europe, South-East Asia, North America), where our raw material is located.” Jean-Gabriel Levon considers insects as one solution among others. “I believe in a regional resilience based on a mosaic of practices: insects, peas, algae…” He also sees his own future as a mosaic of many different business and personal projects driven by the unifying desire to inject more humanity into everything he does. “Building a smile, a bond and enthusiasm: providing decent living conditions for all humanity. Regret is a useless emotion. So you have to believe in the future and move on.”

With your feet on the ground … and your head in the stars? “Space is an extraordinary field of experimentation! Technology deployed in vertical farms and systems automation in a controlled atmosphere could ensure food production in space. Today, this is still something of a dream but we are always looking out for opportunities.” Certainly each day is a pristine page waiting to be written!