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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Investing in wine: buying “En Primeurs”

After two editions disrupted by the sanitary crisis, the “Primeurs” week was back in Bordeaux, France, from April 25 to 28, 2022 to welcome wine lovers.

The traditional "Semaine des Primeurs" (literally “Wine grocers Week”) in Bordeaux brings together Châteaux, merchants, importers, critics and specialized journalists from all over the world. They taste the wines of the new vintage and discover the lots presented, which are samples taken from barrels. Explore this major event of the wine universe with Matthieu Gombault, Head of our Wine Banking Services(1).

What is the “Primeurs” system?

The "Primeurs" system was invented in Bordeaux more than two centuries ago and has survived all economic crises. A "primeur wine" designates a wine marketed by the professionals of the Bordeaux marketplace, while it has just begun its maturation in barrels in the Château (this maturation lasts from 18 to 24 months). Historically, only the “Grands Crus classes”, or in other words, the top-tier classification of French wine, took part in the “Primeurs”.Nowadays, most of the quality estates are present, whether classified or not. At the end of this event, which is held in April of the year following the vintage, the reference prices for the new vintage are set. Note that the term "vin primeur" has a different meaning in different regions. In some regions, such as the Beaujolais,"primeur" means "new wine", a wine to be drunk in the months following the harvest.

What are the advantages of this system?

The “Primeurs” allow you to reserve wines in advance to be sure of obtaining them, particularly in the case of highly prized or low volume references. This system offers several benefits:

  • The wines do not undergo successive transports that could alter their good conservation and their authenticity is guaranteed. They come directly from the cellars of the Châteaux, without any other intermediary.

  • Buying “en Primeur” is the possibility to save money compared to the final price of the wine two years later when it is released on the market. The buyer benefits from the natural value of the wine and the risks linked to market fluctuations are minimized.

  • Buying “en Primeur” gives access to a fixed price, outside the law of competition. Indeed, the Primeur prices are fixed by the Châteaux.

  • This system allows for a purchase called a "forward purchase". This is a purchase in which the terms are agreed on the day of the transaction, while the transfer of ownership, delivery and payment of the price will take place at a later date agreed upon by the parties. On its side, the property gets an immediate cash advance.

What are the points to watch out for when buying “en Primeurs” wines?

The “Primeurs” system has a few limitations:

  • During the “Primeurs”, the tasting conditions are sometimes difficult. The wines are still fragile and can vary quite rapidly.

  • The soaring in the prices of great wines sometimes questions the price advantage of buying “en Primeurs” wines.

  • The "control" of certain critics or tasters may lead to fears of a lack of objectivity or to a certain bias.

However, the ageing of the wines allows the value of the vintages to increase over time. In addition, the “Primeurs” week brings to the Bordeaux region a great recognition and a worldwide visibility.*

What profile for the 2021 vintage?

At the time of this interview, the “Primeurs” week has just ended. After three exceptional vintages in 2018, 2019 and 2020, 2021, it was going to be more complicated in many ways. Indeed, this year was marked by all the phenomena feared by the winegrowers: frost, mildew, summer with little sunshine, not to mention the geopolitical context.

The quality of the terroir and the work of the winegrowers should still allow for some very good surprises. A vintage which will be heterogeneous and where risk-taking will reward certain producers. However, quantity will not be available, some appellations and some producers having suffered significant losses.

 

We invite you to contact your Private Banker to learn more about our Wine Banking solutions.


(1) Wine Banking is a Société Générale Private Banking expertise. It includes a set of services provided by our partners, experts in the world of wine, designed to help you realize your projects, whether they are related to land (vineyards) or bottles.

Would you like to discuss this subject further with us?

WARNING

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from Société Générale Private Banking France.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the product or service envisaged, which may be subject to conditions, and whether it meets his needs. Consequently, Société Générale Private Banking France cannot be held responsible for any decision taken by an investor based solely on the information contained in this document.

Predictions about future performance are based on assumptions that may not materialize. The scenarios presented are estimates of future performance, based on past information about how the value of an investment varies and/or current market conditions, and are not exact indications. The return obtained by investors will vary depending on market performance and the length of time the investor holds the investment. Future performance may be subject to tax, which depends on the personal circumstances of each investor and is likely to change in the future.

For a more complete definition and description of risks, please refer to the product prospectus or, if applicable, other regulatory documents before making any investment decision.