Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

House Views - March 2020 - Growth Backtracks for Now

In recent days, the coronavirus epidemic has spread more widely beyond China’s borders, raising fears of a hit to global growth. At the same time the rate of progression of the virus in China has slowed, enabling many companies to reopen offices and factories, although not yet at full capacity.

Macro
In recent days, the coronavirus epidemic has spread more widely beyond China’s borders, raising fears of a hit to global growth. At the same time the rate of progression of the virus in China has slowed, enabling many companies to reopen offices and factories, although not yet at full capacity. We expect a sharp slowdown in China’s output in the first quarter, followed by a pickup from Q2. In other countries, outbreaks of the virus are likely to be met with the same measures as in China – quarantine, travel restrictions, factory closures etc. – meaning that the impact on their growth may continue into the second quarter, before recovery takes hold.

Central Banks
Market expectations for US Federal Reserve (Fed) rate cuts have risen in recent days in response to the unfolding epidemic. We expect policy-makers to be on high alert for any deepening of risks but they may hesitate to cut in the short term. The European Central Bank (ECB) remains unlikely to cut rates further into negative territory and may prefer to boost its asset purchases if called on to ease policy. The Peoples’ Bank of China (PBoC) has cut a number of its key rates and stands ready to ease further were the return to work to be delayed again. Other emerging world central banks have followed suit, taking advantage of current low inflation levels.

Markets
After a period of resilience, western world equity markets have sold off in recent days as the coronavirus spread beyond China, a typical reaction to such outbreaks. On the other hand, Chinese equities have begun to outperform as the number of new cases of the disease there showed signs of peaking. We expect global stock markets to recover lost ground once the epidemic begins to come under control. Safe havens such as G7 government bonds, gold and the US dollar have provided useful diversification. However, we suggest more caution on lower-quality higher-yielding (HY) corporate bonds – issuers may face cash-flow problems as the crisis drags on.

Bottom line
We suggest keeping a broadly diversified approach to portfolio construction, with a focus on safe-havens such as fixed-income and gold, which remains our preferred diversification tool. Given the risks to credit quality in HY bonds, we propose locking in some profits to reduce exposure. We suggest keeping a Neutral stance on global equities given the short-term risks but remain confident that markets should rally in the medium-term once better news about the coronavirus outbreak emerges. Similarly, Brent prices should rally back towards our target $60-70 range by year-end.

In accordance with the applicable regulation, we inform the reader that this material is qualified as a marketing document. CAO9/H1/2020

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking