Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

House Views - July 2021

Discover the monthly economic perspectives of our Investment Strategy team.

The group Global Investment Committee was held this week to review the outlook and investment strategy in light of the unfolding coronavirus epidemic. These are the conclusion highlights.

Macro
The success of the vaccine rollout in many countries has allowed for the unlocking of economies and a gradual return to normality. However, the re start lead to a spike in inflation weighing on sentiment as it could trigger a hawkish turn in central banks’ monetary policy. The approval of the “NextGenerationEU” plan provides a positive backdrop for Eurozone economy and should strengthen the outlook for the forthcoming two years. China was first to recover from the COVID-19 pandemic. While continuing to grow at a good pace we witness a slowdown in some leading indicators, which could indicate that the country’s growth momentum has peaked. The global GDP growth momentum continue to firm up despite worries over new COVID variants arising.

Central Banks
Recent central bank meetings confirmed monetary policy will remain accommodative short term. Policymakers are convinced that the overshoot to their 2% inflation targets will prove transitory. Inflation is indeed largely explained by weak base effect, shortages, and bottlenecks linked to the reopening of the economy. Wage inflation is still subdued and employment is far from recovering pre crisis level. While maintaining the Flexible Average Inflation Targeting (“FAIT”) framework allowing inflation to overshoot short term, the Federal Open Market Committee (FOMC) delivered a hawkish surprise, with the median forecast now suggesting two rate hikes in 2023. This has pushed up front end yields while long terms interest rates eased somewhat implying “bull flattening” of the US yield curve. Meanwhile, the European Central Bank (ECB) maintained its dovish tone. Christine Lagarde, the ECB president, considers it is "premature and unnecessary" to discuss questions related to ending Pandemic Emergency Purchase Programme (PEPP), especially as unemployment remains high and wage pressures muted. At the margin, the pace of bond buying will accelerate ahead of the summer holidays. Putting it all together we believe, monetary policy will remain strongly supportive for some time having in mind the large inventory of government bond issuance to fund recovery plans.

Markets
Even if the spike in inflation does prove transitory, ultra-low bond yields do not look sustainable and we expect them to resume their rise, pushing bond prices lower. The difference in yield between corporate bonds and sovereigns (known as “credit spreads”) is narrow, offering little value for investors. Our preferred asset class thus remains equities. Although equity valuations might look rich in absolute terms they are not relative to bonds. From a total returns perspective there is actually little alternative to equities over the medium term. Gold fell after the Federal Reserve pivot on interest rate outlook but remains attractive to hedge tail risk. Despite the recent rise of the US dollar, we continue to expect euro and dollar yields to rise in parallel and the currency pair to remain sideways.

Bottom line
The environment continues to favour equities and we remain Overweight but have made some adjustments in regional allocations. We have upgraded our view on the US back to Neutral on the back of a buoyant recovery. US GDP forecasts are revised up to 7% for this year by the Fed and spike in inflation should prove transitory. To balance portfolios, we downgraded our view on Japan to Neutral
as the pandemic drags on. We also continue to recommend a balanced mix between Growth and Value and look for companies that have good pricing power to pass on the increase in input prices to consumers so as to preserve margins. Fixed income markets should be kept Underweight in portfolios, in particular advanced economy sovereign bonds, although the yields available on emerging bonds
remain attractive. Among diversification tools, we are still Neutral on hedge funds and Overweight on gold.

Read full article

Clémentine Gallès Chief Economist and Strategist Societe Generale Private Banking