Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Globe trekker

45,500

This is the number of animals and plants that operation thunder, led by interpol between september and october, saved from widespread illegal trafficking. The international criminal police organisation said it had arrested 699people and seized around 100shipments of timber, a ton of ivory and pangolin scales, and thousands of turtles, eggs, birds and reptiles across 103countries. This follows on from three other operations carried out since2017 aimed at putting anend to this type of activity, the environmental, social, health and economic consequences of which are devastating.

Space

The first rubbish collector in the sky

The European Space Agency (ESA) has signed an €86million contract with ClearSpace, a Swiss start-up from the Research Institute of the Swiss Federal Institute of Technology in Lausanne. Called ClearSpace-1 and scheduled for 2025, this mission aims to search for debris weighing 112 kg lost in space since 2013. According to ESA, in sixty years of space activities, more than 5,550launches have resulted in the logging of over 42,000objects in orbit, of which approximately 23,000 are still in space today. Thisdebris constitutes a real threat for the satellites which orbit the Earth and for astronauts on missions.

Ethiopia

A sixth Ocean in East Africa

A group of researchers have made an incredible discovery in Ethiopia, in the Afar Desert. Satellite images have revealed the progressive widening of a chasm that appeared in 2005 following the eruption of the Dabbahu volcano. This fault, 10metres deep and extending over 56kilometres, could accommodate the waters of the Red Sea and ultimately lead to the split of the African continent in two. However, if you want to go swimming there you’ll be waiting a long time: the gap is widening by only 7millimetres per year. So, we will have to wait at least 10million years before counting one more ocean on planet Earth!

Europe

When technology sheds light on the smells of the past

Smell what our ancestors smelt. This is the ambition of a three-year European research programme, begun in January by specialists in artificial intelligence and engineering. Thanks to the development of an algorithm capable of identifying descriptions and representations of odours in books and works of art dating from the 16th to the 20thcentury, the team are on track to creating an encyclopaedia of olfactory heritage. Chemists and willing noses will then be responsible for reproducing these emanations so that they can be di used into the atmosphere ofmuseums for that authentic feel. The promise of a fabulous journey intothe perfumes of the past...

New Zealand

The official for astronauts on missions. Wizard of Christchurch

With his pointy hat, long black robe and staff, Ian Brackenbury Channell looks the perfect magician. And for good reason, the city council of Christchurch hired this eccentric British man twenty years ago to carry out acts of “witchcraft” within the framework of the promotion of the city. His job is actually more to pontificate and boost tourism in the square located in front of the cathedral than to cast spells, and provides him with a salary of 16,000 New Zealand dollars annually that is magically tax exempt. Decorated with the Queen’s Service Medal in 2009, he became an emblematic character of the Garden City. The Wizard, now 87years old, is currently looking for a suitable successor with -a skill-set to match!

Australia

Regenerating the scorched earth

In Australia, the major fires of 2019 and 2020 had disastrous consequences: more than 7billion trees damaged, and no less than 3billion animals killed or displaced. How can we regenerate land damaged by fire? To accomplish this mission, the environmental organisation WWF decided to send drones to plant up to 40,000tree seeds per day in the devastated areas. A technology that promises to both accelerate the regeneration of fauna, it can also reach areas normally difficult to access. Primary objectives of the NGO: restore 2billion trees by 2030 and double the population of koalas by 2050.