Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Gisèle Magnan: I always wanted to be useful

In tune with - By Béatrice de Mondenard, cultural journalist.

The founder and director of Les Concerts de Poche (Pocket Concerts) certainly has an infectious enthusiasm. With plenty of passion, humour and modesty too, Gisèle Magnan tells us about her career and her commitment to democratising music.

Gisèle Magnan

is a pianist, founder and director of the association Les Concerts de Poche, focused on bringing music to everyone. www.concertsdepoche.com

Gisèle Magnan was immersed in music from childhood and learned the piano at the age of 6. “I was in my element from the beginning. It immediately appealed to me, I liked the music, I liked the instrument. It was rewarding for me.” Gisèle left school at 13 to enter the Paris Conservatory, distancing herself from her family environment, which was too regimented for her taste. “I was in an inner struggle between what I wanted to do and what I felt I was being predestined for. So I had to find my way in music in a manner that was practical.”

She aimed to be a concert performer, although not immediately. “It was certainly rewarding, but I felt like I didn’t understand the actual science of what I was doing, I didn’t understand why sometimes it was great and sometimes not.” She then met Jean-Rodolphe Kars, “a brilliant teacher, himself a concert pianist, who revolutionised [my] appreciation of music.”

His teaching was “a mix between a science of the instrument and a consideration of the inspiration, and the actual role of the listener, how it is that we can move people and how this is constructed.” But after four years, Jean-Rodolphe Kars decided to become a priest and stopped teaching virtually overnight. “I was a little annoyed with him, but I didn’t tell him… I got his students back and that was great because it allowed me to continue the research that I had begun with him. And there’s nothing like passing on what you know in order to help you grow yourself.”

From soloist to head of ensemble

Gisèle Magnan started her profession as a concert pianist at the age of 22. The more her career unfolded, the larger were the halls, and the more, it seemed, the audience was further away, in the dark and far from the stage. And she found herself questioning this... “I did not understand why I had to play for people who paid a lot of money and yet I never met them. So a solution had to be found to get closer to the people I was playing for.”

Little by little, Gisèle organised concerts coupled with workshops at venues near her home, in Seine-et-Marne. “It was a social and even a vital need. My children were teenagers and they found my usual audience too far removed from reality. I felt that the gulf was only going to widen.”

The experiments multiplied across the different regions in a very organic way. Rural areas, less advantaged neighbourhoods, even every village wanted the same as its neighbour. The demand was such that she had to develop teams and improve the organisation. She decided to establish Les Concerts de Poche in 2005 and by 2008 she had abandoned her former career path entirely. “It was not an easy choice but it was also a liberation. Les Concerts de Poche gave me  access to a society that I did not know: the real people of the 21st century.

“When you are a musician, you can feel you are in contact with the universal so that you begin to have the impression that you know everything, but in fact, you don’t know anyone. Les Concerts de Poche transformed me and I wanted other artists to take advantage of it.” Gisèle Magnan easily convinced the greatest artists to join the adventure.

Organising musical creation workshops, and even instrument making.

It’s a very attentive, very grateful, very vibrant audience, and the musician is immediately touched by this.

Reclaiming the music

If the artists are flooding back, it is because they are discovering a totally new audience which includes many young people in particular. And it is an audience that has frequently come to the music via the workshops: “It’s a very attentive, very grateful, very vibrant audience, and the musician is immediately touched by this”, enthuses Gisèle Magnan, noting the joyful atmosphere of the small theatre created by the mime Baptiste in Children of Paradise by Marcel Carné: “Spectators are in the hen-house (or paradise), with their legs hanging down. The emotion of the experience is ten times greater because people are very close and they adore what they are seeing and listening to.”

Since 2005, the association has grown considerably and now has forty employees, spread over five sites in France, and a dedicated orchestra. The first lockdown put a stop to the concerts but the association managed to maintain the link with the public,via podcasts and digital workshops. In the summer of 2020, when the theatres reopened, everyone called them up: the regions, social organisations, leisure centres and the artists.

High expectations

“It is often said that we straddle the territories of the social and  the artistic. And the success we have had can certainly be called proof of concept! It was certainly very, very heartwarming.” Despite the challenging summer season of 2020, the association put on “a hectic cultural summer programme with at least 50 concerts and 50 workshops”, whereas it would usually be resting during this period. During the second lockdown, the association invented a new format, the “Soloists at School”, and was able to keep “live” concerts in schools going.

Mediator and matchmaker

With Les Concerts de Poche, Gisèle Magnan finally discovered an answer to her youthful questioning. Today she sees herself as a mediator: “I have a link with the artists and a link with the public. It is no longer me who makes the music, but I contribute to it.” Unquestionably! She even creates duets, playing matchmakers (on stage): pianist Thomas Enhco (one of her former students) with percussionist Vassilena Serafimova, and pianist Jonathan Fournel (another of her former students) with violinist Augustin Dumay. When you ask Gisèle Magnan what led her to introduce them to each other, she responds poetically: “Their hearts were beating to the same rhythm, but they just didn’t know it.”

Les Concerts de Poche: bringing music to everyone

No concert without a workshop, no workshop without a concert. This is the credo of the Les Concerts de Poche association, created in 2005 by Gisèle Magnan. The objective is threefold: to bring the greatest artists of classical music, jazz or opera, to rural areas and less advantaged neighbourhoods, to involve all audiences, especially young people and those who are isolated, in order to create links throughout the regions.

The association has developed many forms of workshops, of varying lengths and content (creation, singing, percussion, etc.) which are tailor-made for each region, according to the social link that they want to create. Les Concerts de Pochebring together nearly 45,000 people each year through 2,000 musical workshops and 120 concerts in 360 municipalities across 30 regional departments. The association is approved as a “social solidarity enterprise” and is recognised as being of significant public utility. In 2015, she was awarded “La France s’engage”, presidential award which honours innovative initiatives in the service of society.

Mécénat Musical Société Générale is a founding patron of Les Concerts de Poche.

Les Concerts de Poche, a human & artistic adventure (French only)

You have refused the deposit of Youtube cookies on our site, so you cannot view this video. You can still authorize the deposit of cookies related to videos to access this content by clicking on this link (By authorizing Youtube Partners) : Cookies Management

Concerts de Poche of Dourdan– Philippe Cassard & Cédric Pescia, pianos

You have refused the deposit of Youtube cookies on our site, so you cannot view this video. You can still authorize the deposit of cookies related to videos to access this content by clicking on this link (By authorizing Youtube Partners) : Cookies Management