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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The RAIF, Reserved Alternative Investment Fund - Expert Views

The RAIF, Reserved Alternative Investment Fund, was created in 2016. This Luxembourg unregulated collective investment vehicle combines flexibility and agility.

The RAIF - Expert Views

The Reserved Alternative Investment Fund RAIF is a non-regulated Luxembourg collective investment vehicle. What are its features? What objectives does it meet? Which client profiles is it aimed at? What are the legal and tax aspects? How does Societe Generale Private Banking mobilise its expertise in this area? An overview with Pierre-Frédéric Stein, Head of Wealth Planning and Business Development at Societe Generale Private Banking Luxembourg.

 

For investors the world over, Luxembourg offers a secure and attractive investment environment. Its political and economic stability, as well as its regulatory framework, have always been fertile ground for new and innovative financial solutions and services, right in the heart of Europe. Today, Luxembourg is a major centre for alternative investments. The reserved alternative investment fund known as RAIF is a perfect example.

RAIF: definition

The RAIF is an unregulated collective investment vehicle created in 2016. It is governed by the AIFM directive aimed at establishing a standardised regulatory framework for alternative funds distributed in the European Union. The RAIF is both flexible and agile:

- Flexible, because it can invest in all types of asset classes

- and agile, because it can be constituted and operational within a few weeks, while still managed by an AIFM - an alternative investment fund manager.

And this is the innovation of the RAIF.

Comparatively speaking, traditional Luxembourg funds, like UCITS and specialised investment funds (FIS) require the authorisation of the regulator before going to market - a procedure than can take up to several months.

For which purposes and for which client profiles?

In practical terms, the RAIF can invest in any asset class: real estate, private equity, infrastructure, debt acquisition, and in all types of listed securities. The RAIF is basically for well-informed investors, specifically institutional investors. But in practice, big families and private investors have started constituting RAIFs. Big families - alone or as a group (in the form of a club deal – like Family and Friends) have started structuring RAIFs for their real estate and private equity investments, as well as other assets, such as artworks and collectable cars.

What are the legal and tax aspects of the RAIF?

From a legal perspective, the RAIF can be structured as a fund (like an FCP common contractual fund), or as a company.

RAIFs are mostly constituted as companies in Luxembourg, affording investors the full benefit of Luxembourg’s flexible company laws, and allowing them to address formative topics, such as shareholder arrangements, and ensuring the trans-generational nature of family business governance. From a tax perspective, the RAIF falls under one of two tax regimes:

- By default, the “FIS” regime, whereby the fund is not subject to corporate tax, but to a basic subscription tax equal to 0.01% of net assets invested in the fund.

- And, as an option, the “SICAR” regime, if the purpose of the fund is to invest predominantly in capital risk. In this case, the RAIF is subject to corporate tax under certain conditions.

The RAIF forms part of the Luxembourg legislator’s efforts to provide investors with a neutral tax framework. As such, there is no withholding tax on RAIF dividend pay-outs, capital gains or liquidation surpluses. And if constituted as a company, the RAIF is eligible to most of the tax agreements signed by Luxembourg.

A dedicated department within SGPB Luxembourg

Given the RAIF’s popularity among private investors, Societe Generale Luxembourg has synergised the skills of its different business lines to provide an integrated private-banking service offering to support the distribution of wealth funds. The offering all includes trust and custodian banking services. We also have a dedicated asset management company, Societe Generale Private Wealth Management, which mobilises its expertise to offer responsible and innovative financial solutions for managing your wealth. With Societe Generale Private Wealth Management acting as intermediary, we take the role of Management Company or AIFM of wealth funds investing in classic financial strategies or in Private Equity. Lastly, our team of wealth engineers oversee the implementation and management of this adaptable wealth strategy.  Want to find out more about the RAIF? Our teams at Societe Generale Private Banking are waiting to hear from you.

Would you like to discuss this subject further with us?

IMPORTANT INFORMATION

 

This video/audio content is prepared by experts from Société Générale Private Banking. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained in this video/audio content is for illustrative purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. No Société Générale Private Banking entity undertakes to update or modify this video/audio content, which may become obsolete after viewing.

This video/audio content may not be transmitted or reproduced in whole or in part without the prior written consent of Societe Generale.

This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

Societe Generale Private Banking is the business line of the Societe Generale Group dedicated to private banking activities operating from Societe Generale and its branches or subsidiaries, located in various countries geographically situated in Europe and acting under the brand names "Societe Generale Private Banking" or "Kleinwort Hambros".

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.