Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The Covid crisis and the Oceans

The crisis we are going through, and more particularly the widespread lockdown episode imposed on nearly half of humanity, has shown how much human activity weighs on our planet and the oceans in particular. On the occasion of World Oceans Day, on 8 June, what can we learn from this for the future?

From this period of lockdown we may remember the vision of wild animals wandering through the deserted streets of our big cities that had become silent. This great forced breathing offered to the Earth has also greatly benefited the oceans: the halt of ferries, shipping and even fishing has brought a sudden calm over and under the waters: the Venice lagoon has never been so clear and one could discover schools of fish swimming in it, two rorqual whales took a short walk in the creeks of Marseille and a few dolphins ventured into the port of Cagliari in Sardinia.

And at the same time... the production of plastic has taken off again: single-use containers, Plexiglas used as spit barriers... How will we deal with the resulting waste which is highly toxic to the oceans? Underwater, we are starting to collect masks and gloves that our inconsistency is precipitating into the sea! Do we know that 80%(1)  of the plastic produced and consumed on land ends up in the oceans? Will a respite of a few weeks hide years of marine pollution? It is estimated that a mask will take about 400 years to decompose in the sea.

This crisis has also highlighted the importance of science and basic research. It is indeed thanks to them that we will find the solution to this pandemic and others that may occur. The oceans are still yet unknown areas, where research has only just penetrated(2). To date, only 240,000 marine species have been described, while scientists estimate their number at between 500,000 and more than 10 million (estimates that do not include the microbial world, where the number of species is estimated to be close to ten billion)(3).

This is the mission of the NGO Tara Océan, which develops high-level ocean science in collaboration with international laboratories of excellence, to explore, understand and anticipate the upheavals linked to climatic and environmental risks.
Thanks to this French foundation recognized as a public utility, we have for example better understood how plankton was essential in the capture of CO2 from the atmosphere by the oceans(3), or that the degradation of waste into micro-particles is already taking place in rivers and that -definitely - the solution for plastic in the oceans is on land, by developing its collection and recycling(5). There is therefore an urgent need to further develop and support research on the marine environment: it will certainly provide information that can help to preserve humanity and, no doubt, our planet as well.

Just as the United Nations and the world community have made the preservation of the oceans one of the 17 sustainable development goals, let's make the seas a common responsibility and also pass on to our children the desire to explore and protect this vital ecosystem.

 

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1. Ref: Tara Oceans

2. The HMS Challenger expedition of 1870 is considered the first scientific expedition of the oceans: it led to the discovery that, contrary to what was thought, there were life forms in the abyss.

3. Source IFREMER: https://innovz.ifremer.fr/Expertise/Eau-Biodiversite/Biodiversite-Marine (French only)

4. For more information: https://oceans.taraexpeditions.org/m/science/les-resultats/plankton-networks-driving-carbon-export-in-the-oligotrophic-ocean/

5. For more information: https://oceans.taraexpeditions.org/m/science/les-actualites/cp-retour-missionmicroplastiques2019/ 

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France