Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The Covid crisis and the Oceans

The crisis we are going through, and more particularly the widespread lockdown episode imposed on nearly half of humanity, has shown how much human activity weighs on our planet and the oceans in particular. On the occasion of World Oceans Day, on 8 June, what can we learn from this for the future?

From this period of lockdown we may remember the vision of wild animals wandering through the deserted streets of our big cities that had become silent. This great forced breathing offered to the Earth has also greatly benefited the oceans: the halt of ferries, shipping and even fishing has brought a sudden calm over and under the waters: the Venice lagoon has never been so clear and one could discover schools of fish swimming in it, two rorqual whales took a short walk in the creeks of Marseille and a few dolphins ventured into the port of Cagliari in Sardinia.

And at the same time... the production of plastic has taken off again: single-use containers, Plexiglas used as spit barriers... How will we deal with the resulting waste which is highly toxic to the oceans? Underwater, we are starting to collect masks and gloves that our inconsistency is precipitating into the sea! Do we know that 80%(1)  of the plastic produced and consumed on land ends up in the oceans? Will a respite of a few weeks hide years of marine pollution? It is estimated that a mask will take about 400 years to decompose in the sea.

This crisis has also highlighted the importance of science and basic research. It is indeed thanks to them that we will find the solution to this pandemic and others that may occur. The oceans are still yet unknown areas, where research has only just penetrated(2). To date, only 240,000 marine species have been described, while scientists estimate their number at between 500,000 and more than 10 million (estimates that do not include the microbial world, where the number of species is estimated to be close to ten billion)(3).

This is the mission of the NGO Tara Océan, which develops high-level ocean science in collaboration with international laboratories of excellence, to explore, understand and anticipate the upheavals linked to climatic and environmental risks.
Thanks to this French foundation recognized as a public utility, we have for example better understood how plankton was essential in the capture of CO2 from the atmosphere by the oceans(3), or that the degradation of waste into micro-particles is already taking place in rivers and that -definitely - the solution for plastic in the oceans is on land, by developing its collection and recycling(5). There is therefore an urgent need to further develop and support research on the marine environment: it will certainly provide information that can help to preserve humanity and, no doubt, our planet as well.

Just as the United Nations and the world community have made the preservation of the oceans one of the 17 sustainable development goals, let's make the seas a common responsibility and also pass on to our children the desire to explore and protect this vital ecosystem.

 

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1. Ref: Tara Oceans

2. The HMS Challenger expedition of 1870 is considered the first scientific expedition of the oceans: it led to the discovery that, contrary to what was thought, there were life forms in the abyss.

3. Source IFREMER: https://innovz.ifremer.fr/Expertise/Eau-Biodiversite/Biodiversite-Marine (French only)

4. For more information: https://oceans.taraexpeditions.org/m/science/les-resultats/plankton-networks-driving-carbon-export-in-the-oligotrophic-ocean/

5. For more information: https://oceans.taraexpeditions.org/m/science/les-actualites/cp-retour-missionmicroplastiques2019/ 

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking