Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

County galway in every sense

Finding your way around

After a day in Galway, head for Clifden (1 hour 30 mins drive). From there you can visit Connemara Park. But you should allow three days to explore its many wonders in full.

Music before anything else

Until recently, many people only saw Galway as “the door to Connemara.” Perhaps it is time to set the record straight. Certainly Connemara, one of the most sublime regions of the West of Ireland, has no need for a door: it is already a window opening out onto spectacular nature. Galway, the country’s fourth city, which was named the European Capital of Culture this year, has strengths of its own. Starting with its music, which could not be more traditional. It is an institution, if not a way of life, be it improvised scenes on the pedestrian streets of the Latin Quarter or dedicated venues, such as The Crane (Sea Road) or Tig Coili (Mainguard Street) pubs. On a wall of the latter, a sign reads: “Please, Respect the Musicians!”. Flute, violin, banjo, concertina (small accordion), guitar… the combinations are endless and the notes freely flowing, much like the local beer, the Galway Hooker. Sometimes a client launches a cappella... And everyone spontaneously burts into song.

In Galway, the senses are also played by other kinds of master conductor: those of the culinary arts. In recent years, the city has become a Mecca for gastronomy. At Kai (Sea Road), the creative menu offers, among other things, a grated celery salad with County Clare crab, sprinkled with pumpkin seeds, or Roscommon lamb chops with beetroot and green tahini. Barely nine months after its opening in 2015, the Loam restaurant (Geata na Cathrach, Fairgreen Road) won a Michelin star. Its chef, Enda McEvoy, displays an undisguised enthusiasm for Western Irish products: “I have forged close relationships with local farmers and producers,” he explains.
I also cook with what the region gives me, such as whey algae or wild garlic, which I pick myself in the mountains in summer and dry for the winter.” Apart from the pheasant with chanterelle or the wild duck with salsify and chicory, its “signature dish” is none other than the squid with shiitake. “In our region, the seafood and crustaceans are delicious,” says Enda McEvoy.

Oysters and sheep

Ireland being an island, the smells and tastes of the sea are never far away. A stone’s throw from Galway, the Connemara region is a great supplier of oysters. Many bays, such as Ballinakill, provide clear water, rich in plankton. Renowned for their subtle taste, the local shellfish — Crassostrea gigas — are exported worldwide. Be it the Connemara Oyster Festival at Ballyconneely, or the Galway International Oyster & Seafood Festival - there is no shortage of events dedicated to shellfish. On dry land or, more precisely, on the grassy slopes of Killary Harbour, Tom Nee, part of the fourth generation of a family of sheep breeders, tends a herd of 600 animals. His Blackface Connemara are direct descendants of those imported in bulk from Scotland by boat, in the nineteenth century. Even over long distances, Tom Nee calls out his orders through short and strident shouts, so that his dog, a young Border Collie, can herd the animals. “A simple glance from him and the sheep obey immediately”, emphasises his master. “His eyes are as powerful as those of a wolf”.The demonstration is astonishing. And the contrast between the black heads and the white of the fleece is certainly amusing. Even if the use of wool is something very traditional, it is still a material very much in demand today.

A light that changes with each moment

The natural landscape of Connemara is dreamlike, with a beauty that is wild and rugged, yet also holds an irresistible charm. Between Maam Cross and Clifden, on the N59, it is impossible to miss Pines Island. It looks just like a painting. Standing at one end of Lake Derryclare, this wind-swept isle of tall conifers is no exception. In the morning fog, it is like a Chinese watercolour, washed out with ink. Under a ray of sunshine, it becomes a Japanese garden with oversized bonsai trees. This region swept by the sea is a patchwork of peat bogs, colours changing with the light, and small lakes — the Loughs — with deep and black waters. The sky is reflected within, multiplying the feeling of infinite space. Between the town of Clifden and the small fishing port of Roundstone, there is a bumpy road: the Bog Road. It winds between endless moors and bogs, with the bald silhouette of the Twelve Bens mountains in the distance. The waterlogged soil region is as soft as a sponge. On 15th June 1919, the biplane of English pilots John Alcock and Arthur Whitten Brown crash-landed and broke in two in the Derrigimlagh Bog, after a 3,000 km journey from the island of Newfoundland, in Canada.

And the aptly named Sky Road, a sublime narrow and winding stretch, seems to hang from the clouds. It weaves around the Kingstown Peninsula, between Clifden Bay to the south and Streamstown Bay to the north. The panorama is breathtaking. What’s more, at dawn, when the mists are still in the hollows, just the very tops of a few houses can be seen. We lose sight of the world below... The world of people.

The tweed project, a new generation wool

In 2014, Aoibheann McNamara and Triona Lillis opened a small workshop in Galway called The Tweed Project. Favouring a «Slow Fashion» approach by focusing on quality, craftsmanship and respect for the environment, the two designers use Irish linen and premium tweed from the Donegal region. Through their collections — clothing and plaids — with contemporary lines, they infuse modernity and a certain softer touch into the uncompromising fabric of the past.

5 MUSTS-VISITS WHEN EXPLORING COUNTY GALWAY

Galway, European Capital of Culture...

Until January 2021, from Galway to the wild landscapes of Connemara, a myriad of cultural events (theatre, music, dance, cinema, literature and... gastronomy) to charm the lucky traveller.
www.galway2020.ie

... and world capital of gastronomy

At the end of December, the British culinary magazine BBC Good Food designated Galway as “the world’s premier foodie destination for 2020”. Culinary creativity is certainly not an empty boast. Opened in 2016, John Keogh’s gastropub (22-24 Upper Dominick St.) was voted “Irish Pub-of-the-Year” by the McKennas guide last year. On the menu: salmon marinated in whiskey, pork belly stewed with cider... At Ruibin Galway (1 Dock Rd), the oysters are accompanied by a vinaigrette seasoned with yuzu.

The Quay House, Clifden

At the far end of the port, the old harbour master’s office, built in 1818, has been transformed into a cosy haven of peaceful tranquillity, with around fifteen rooms. Served in front of the boats, the breakfast — smoked salmon, farmhouse cheeses and oysters, when in season, — is sumptuous.
www.thequayhouse.com

Remarkable buildings

While travelling through Connemara, visitors can experience two pearls of Irish heritage, built in the nineteenth century. Situated on a shore of Pollacappull Lake, Kylemore Abbey is a Victorian-style mansion, part of which still houses Benedictine sisters. Converted into a luxury hotel, Ballynahinch Castle is an architectural gem hidden in the heart of 450 hectares of forest and rhododendrons.

On the road again

Connemara is traversed by splendid roads. In addition to Sky Road and Bog Road, do take a ramble along a section of the West Irish Wild Atlantic Way (2,500 km), which runs along the jagged coast, from Galway to Killary Harbour.