Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

A company with a mission

Profiting the future

Taking social and environmental issues into account is pretty much par for the course for any company today. This begs the question of how to clearly identify those organisations wishing to transform themselves through the adoption of truly sustainable business models. In France, the Pacte law, passed in 2018, supplies one answer by creating the entreprise à mission, or "mission-driven company" incorporation class. This model has also been rolled out in Italy with the Società Benefit or in the United States, with the benefit corporation. This has also inspired other European countries to follow suit, as evidenced by the first European congress of mission-driven companies last spring.

To obtain this mission-driven status, the company must include a mission in its statutes, set up a mission committee and communicate its social and environmental objectives, the execution of which will be verifi ed by an independent body. Reinforcement of the coherence between strategy and communication, better alignment between economic performance and extra-fi nancial issues, and increased employer brand profile, are potentially some of the benefi cial effects associated with the transition to a mission-driven company.

X2

In France, the number of mission-driven companies doubled between the end of 2020 and the end of 2021 – from 207 to 505. In total, 530,000 employees are concerned.

Nearly 80%

The majority of companies with a mission are present in the service sector. Trade (11%) and industry (9.5%) come next.

The initiatives

Being a mission-driven company means making commitments to implementing its mission at every level of the organisation. In June 2020, Danone became the first listed French company to adopt the status of a mission-driven company. The company has included four social and environmental objectives in its statutes, all aligned with the United Nations Sustainable Development Goals. Namely: to improve health, preserve the planet and renew its resources, build the future with its teams and promote inclusive growth.

The leader in the home help sector, the company Alenvi is aiming to humanise the support for the elderly. This mission logic has transformed the decision-making process within the organisation by giving it a single direction, that is clear and shared by all.

The Californian clothing company Patagonia was one of the fi rst to adopt this status, through the statement of its desire to help save the planet. To do this, it did not hesitate to reorganise its governance. The CSR department has been dissolved in order to integrate its new mission at the very heart of each of the core businesses. Today, every employee is recruited at Patagonia as much for their determination to protect nature as for their skills.

By Matthieu Perotin, journalist.