Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Christine Vernay, A woman of the land

Entrepreneurs who dare - By Cécile Cau, food and wine journalist. As a winegrower in the Rhône Valley, Christine Vernay has bet big on organic.

In her brand new car, Christine Vernay refuses to rely only on the help of an electronic camera when reversing and prefers to just turn her head to be sure of her manoeuvre. In the vineyard, the same philosophy guides her work: trust your instincts, test, learn and move forward. Her path to running a vineyard was not a straight line and few could have predicted that Christine would end up managing one of the most famous vineyards in Condrieu, in the Rhône.

Her brothers showed little desire to take over the family estate, so it was Christine who picked up the reins twenty years ago, ensuring that “the estate would not be lost.” “As it was rare for women to take over a wine estate, I wasn’t even considered as a future manager,” she observes without bitterness. Daughter of the so-called “Pope of Condrieu”, Georges Vernay, who believed in the potential of the Viognier white grape variety from the 1970s, Christine only started working on this project at the age of 39. Her father had saved the Condrieu appellation, pinning his hopes on the vineyard rather than cherry plantations or the cultivation of Ratte potatoes and peas, which were favoured by many farmers at the time.

Driven by both envy and enthusiasm

The narrow terraces of the northern Côtes du Rhône, surrounding the small town of the same name, are revered for their quality. These 200 hectares of steep hills overlooking the river hold a worldwide reputation for the excellence of their produce. Christine Vernay had “the desire and the enthusiasm to embark on this adventure.” She waited until after her father’s death before having her name printed on the labels of the bottles, under the vintage, so as to “embody and affirm the transition. Until then, I had not realised how invisible I was, as a woman.”

“I belong to the earth. I’m a part of it.”

Initially, progress was the combined effort of father and daughter as together they carried out wine tastings and shared their opinions. But, Christine adds, “I mostly learned on my own. It is very empirical, like an innate strength which does not seem to originate from anywhere in particular. Classifying is all well and good but they have to be the right classifications.” Christine, who had never done the actual work of a winegrower before, spent hours in the vineyards, replanting two hectares — her “little treasure” as she calls it — on the historic terrain of Vernon. Planted by her grandfather, expanded by her father on the hillside just behind the walls of the family home, this land is a source of great pride for the family, as well as being the basis of its reputation. “Wine is made on the vine”, observes this autodidact who lost four kilos undertaking her first harvest. “I knew we typically pruned, processed and harvested, but I quickly understood that this was not enough.” Started in 1943 on just one hectare, the area now covers 24 hectares including ten in the Condrieu appellation and six in Côte-Rôtie. Right away, Christine Vernay decided to do things differently. “When we talk about terroir, we have a duty to preserve it. The earth does not belong to me, it is me who belong to the earth.”

Taking this to heart, she began organic viticulture 10 years ago. Having just recently obtained the relevant certification, she aims to use this practice to lead Condrieu into the future. Nothing can be taken for granted when the prevailing view remains fully attached to certain preconceived ideas, continuing to believe that “a grassy vine” is a sign of winegrower who has done a poor job. Depending on the seasons and the vines, Christine Vernay knows that she needs to adapt. “You have to learn to unlearn. Each year, we question everything we do. It’s like a cooking recipe, you need a set of ingredients, little tips to make it work...” Confronted with the difficulties of working on extremely steep hillsides with lower yields, she continues to persevere. The lunar calendar is already factored into decisions about when to prune the vines here, and over the last year Christine has also been trialling some other biodynamic techniques. The Condrieu terroir which, for her father, held no great value beyond its “identity and uniqueness,” has achieved its full value under the stewardship of his daughter. So it is her turn to be a pioneer. “For me, organic is obvious,” she says.

“In harmony with my vines”

Her two hectares on the hillside of Vernon have produced their fourth harvest, the second destined for bottling. The magic of history goes into every bottle, which will in turn sell for one hundred euros each. “I can express this sense of belonging to the earth through the wine. That’s what it gives back to me”, reflects the winemaker. An almost innate ability for tasting, which her father always recognised, has helped her a lot in the cellar, where she does her own topping up, working with considerable care and dedication. If she had had the chance to do it all over again, this self-taught winemaker would certainly not have turned down a proper training in viticulture, which might have enabled her to advance somewhat faster in her career.

Testing out new micro-vinifications, the Vernay estate is aiming to define a new identity: certainly not feminine.... but nonetheless separate to the house style with which she grew up. The female story is played out elsewhere, in “a very intense relationship, a need for a tête-à-tête with my wines,” an undefinable alchemy, which is born from the moment the wine enters the cellar. “My father’s wines were very good,” she admits “balanced, fresh, tense. For white wine, I follow directly in his footsteps,” explains the wine producer who in 1998 created the ‘Terrasses de l’Empire,’ a 100% Viognier wine that critics continue to praise with each new vintage. “For the reds, I took another path: focussing on the individual plots, with stronger identities and more specific breeds.” It is important for her to create emotion and endeavour to tell a story: “I don’t want to make any old wine. There has to be a balance between all the various flavours.” The estate now boasts 10 cuvées, two of which are IGP (protected geographical indication). “I have largely maintained the reputation of the domain but it is not an end in itself. The awards are a great recognition for the work we do, but what really motivates me is to make the best wine every year.”

I don’t want to make any old wine. There has to be a balance between all the various flavours.
CHRISTINE VERNAY

In search of the perfect food and wine pairing

The taste for entrepreneurship was born with a challenge. Reluctant to delegate, Christine Vernay finds it easier to impart her experience at conferences or presentations to schools. Taking her business abroad, where nearly a third of sales are made, attending salons, meeting customers, designing food and wine pairings for private dinners, enriches both her profession and her life. Gastronomy has also always been integral to the life of her family. Georges was friends with the great chefs Paul Bocuse, Pierre Troisgros and Jacques Pic, and Christine is herself friends with Anne-Sophie Pic.

She emotionally recounts an impromptu afternoon spent with chef Alain Senderens, looking for the best food pairings for Vernon. The appellation owes a lot to the starred establishments located on the edge of the Nationale 7 road, which confer prestige on the region. Christine has also brought her family with her on this great adventure. With business administration carried out by her husband Paul, it will not be too long before she welcomes her daughter, currently in viticulture-oenology training, to the family business. Although it will be a while before she needs to think about passing the business on to the next generation, steering confidently towards a future based on a common set of goals is nevertheless essential. “She harvests, vinifies, knows how to taste. And she knows what she likes,” explains Christine, already foreseeing a future for the estate with a fourth generation of Vernay.