Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Celestial escapes

It is enough just to look up to be plunged into the infinite and mysterious universe of the sky. A true symphony of eternal movement that reconnects us to the cosmos. Four photographers opened their doors to the firmament for us. (By O.Cirendini, Travel & Tourism journalist)

Let yourself be carried along by the poetry of the stars

“I will never forget my first Aurora Borealis,” recalls Theo Giacometti. I was lying on the ice pack of Greenland, with the sea under the ice, beneath where I lay, my body a little numb. Above me, was a sky of incredible purity, inhabited by the mysterious presence of this glow that weaved to and fro like something alive. I felt inspired, caught up by the phenomenon.” For the photographer based in Marseilles, observing the majesty of the celestial vault is certainly a step beyond. “Even in the city, the sky connects us to nature. It is necessary to take the time to contemplate it in silence before photographing it. Watching the sky is poetry, a moment of inner calm, like when you look at a fire.” At the other end of the Earth, Dai Jianfeng (aka Jeff Dai), a Chinese amateur astronomer and astronomical photographer, insists on the poetry of solar eclipses.
“This is a particularly moving moment. The world suddenly becomes silent, day turns into night. Only the glowing edge of the sun and Baily's Beads remain in the sky — an optical phenomenon that takes place during total eclipses — like Crown jewels! ”

Change of scale

“My passion began when I realised how logical it seemed to form a connection with the sky,” says Paul Zizka, a Canadian nature photographer and astrophotographer based in Banff, Canada. “You can see objects that are so old, so big, so far away... it's a different scale. The cosmos is where we come from, our past and origin. This puts our lives and our daily problems into perspective.
The universe, by reminding us how ephemeral our existence is compared to celestial objects, offers us an opportunity to put things into perspective. This landscape also suggests the possibility of other worlds that might look like ours. We see only small spots of light, and everything else is left to our imagination. Looking up at the sky opens up great opportunities for dreaming, without forgetting the physical reality of our planet: all these tiny stars are actually far bigger than our little planet,” says Jeff Dai. “The sky shows us how small we are compared to the universe.”

 

Experience the magic of rare phenomena

Comets, galaxies, eclipses, meteor rains, polar lights...
Over the years, photographers have looked at the skies from every conceivable angle without ever becoming blasé. Jeff Dai, passionate about rare phenomena, has kept alive memories of meteor showers and a particularly staggering airglowphenomenon: “It was 2014, in the Himalayas. The sky was shot through with waves of green, yellow and red”. For many, watching the Polar Lights is truly something special. "Watching the energy of an Aurora Borealis, its waves dancing over the mountains of Tasermiut, Greenland, is one of my most beautiful memories,” says Paul Zizka.
For Pierre Destribats, a native from south-western France, who turned to nature and landscape photography after being a drone pilot, the first Polar Light he saw was southern: “It was in Tasmania, and I was just happy to finally be able to witness this phenomenon! What's fantastic is that every time I live this moment, I always feel like it's the first time!”.

 

Dive into infinity

“Heavens are often half of what surrounds us, from the horizon to above our head,” Pierre Destribats recalls. The photographers are unanimous: the spectacle of the stars is offered to us everywhere, provided that we have clear skies and move away from sources of light pollution. Of course, the highlands of Chile, Argentina and the Himalayas are privileged places for star-watching, and the Polar Lights can be seen once beyond 65° latitude.
But you can fall under the spell at home.
“I come from Chongqing City, nicknamed ‘Fog Capital’,” says Jeff Dai. "I discovered the stars during an observation trip to Mount Fanjing... in the neighbouring province.” Théo Giacometti, who also likes to photograph “simple” clouds, claims that he “rarely found skies as beautiful as those of some valleys of the Alps”, and that observing the starry vault “from a boat, when the stars are reflected on the sea, gives the feeling of floating in space”.

Observation : Where and when?

Two basic conditions are needed: a clear sky and the absence of light pollution. Priority is therefore given to regions remote from inhabited areas.
The Northern Lights can be observed from October to March in Norway (Tromsø and Lofoten), Iceland, Finnish and Swedish Lapland, the Faroe Islands, Shetland and the Hebrides (Scotland), and northern Canada. For the Southern Lights, you will need to head towards New Zealand and the vicinity of Cape Horn.

 

Phenomenon : Polar lights

The Polar Lights — Northern Lights in the Northern Hemisphere, and Southern Lights in the South — are the Holy Grail for many observers of celestial phenomena. They occur when the electrically charged particles of the solar wind (the plasma flux that emanates from the sun) interact with the Earth's magnetic field.
The result? Bright curtains of moving light, colouring the sky in an incandescent ballet of shades of green, blue, or even red or purple. The phenomenon is visible in both polar regions, but more easily observed in the North, notably in Scandinavia, Iceland and Greenland. Exceptionally, when solar wind activity is particularly intense, they are visible in areas closer to the equator.

5 tips to experience the immortal sky

Check the weather : Unless you are a fan of cloud observation, a low ceiling or overcast sky are, along with light pollution, the astronomer's number one enemies. Start by asking about local weather conditions or contact an astronomy association.

Take warm clothes : Observing the sky at night, often in areas close to or beyond 65° latitude, means spending long periods in the cold. Dress yourself accordingly, with an additional consideration: if you are a photographer, wear gloves that enable you to still operate your equipment.

Be prepared to be patient : Be prepared to be patient If looking at the stars is easy, observing celestial phenomena such as the Northern Lights can sometimes take time and does require some luck. Be prepared to be patient... And don't forget to observe with your eyes before burying them in the camera's viewfinder.

Take a good tripod : It is one of the most important tools for fans of sky photography. Because of the low light conditions, long exposure times are required. Use a stable model so that it is not too influenced by the wind. Otherwise, it is always possible, but less convenient and effective, to prop the device up on the floor or on a bag.

Use the timer : This is the other basic tool of the dedicated photographer of the skies. This function of the camera allows you to delay the trigger a little in order to avoid movement (thus blurring) arising from activating the shutter manually. A headlamp will also be useful for checking its settings in the dark.