Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Behavioural finance

Unknown to the wider public, behavioural finance received the highest distinction in 2017 when the Nobel Prize for Economics was awarded to one of discipline’s founding fathers, Richard Thaler.
What is it all about? Why it is important to know yourself to make good decision ?

 

Behavioural finance applies psychology to finance: it differs from classical financial theory by considering that individuals are not purely rational beings, but that they are influenced by their emotions or biased in their thinking. These biases and their impacts were demonstrated through experiments.

By revealing the likely existence of biases in every financial decision, behavioural finance aims to allow each person to make informed financial decisions, while being aware of the factors that might influence them. These factors exist in each one of us, with a varying intensity according to our personality and habits.

There are many instances of behavioural biases in everyday life that can easily be applied to finance: “Between two identical restaurants (same menu, price and décor), one empty the other full, which one would you choose? And what if your best friend advised the first one? The same applies to financial products, one of which is very successful and the other recommended by somebody you trust entirely (family member, friend, …); which one would you choose?”

Another example drawn from research conducted in the field of finance in 1988 by Samuelson & Zeckhauser is the “status quo bias” on wealth allocation decisions. In the case of an inheritance, the initial allocation has a decisive influence even if it does not comply with the heir’s profile and/or interests.

Behavioural biases influence the risk / return ratio which is involved in so many financial decisions:

  • by their influence on the perception or acceptance of risk,
  • by their impact on the return that is hoped for or required,
  • or by the relationship between these two factors that creates a distortion in the choices.
“Prospect theory” demonstrated by A. Tversky and D. Kahneman

Asymmetrical relationship between the pleasure created by a financial gain and the pain of a loss2.

The various behavioural biases

 

Behavioural finance is such a vast subject that it is not easy to offer a segmentation of the various biases. Any behavioural element can be taken into account: reasoning mistakes, but also individual or collective emotions. Four categories are nevertheless often mentioned :

Cognitive : Forms of reasoning that deviate from logical or rational thinking. “Mental anchoring” for instance is the use of mental references that block reasoning: the seller’s starting price in a negotiation for instance, or the price at which a security is bought (which one will be reluctant to sell at a loss even when the environment has radically changed)..

Emotional : A set of emotions that introduce a bias in the decision process. One could mention the “House money” bias (or “discretionary money”), which refers to the lesser caution and attention paid to the management of a specific aspect of one’s wealth or revenues. Funds from an inheritance or capital gains will not be managed in the same way as a salary for instance.

Decision : Automatic, intuitive and quick mental operations that create bias in decision-making. One of the best-known biases is called “disposition effect” and is defined as the non-linear and opposing perception of gains and losses. This leads an investor to keep assets (stocks, funds, real estate, etc.) that have dropped in value while selling too quickly assets whose price have increased.

Social : The influence of our interactions with others such as herd behaviour, cultural biases or rumours. This also covers the “information cascade” (illustrated by the restaurant example above) in which an individual chooses a course of action based on the actions of others without taking into account his or her own judgement.

Biases can be both negative and positive (“optimism”, “over-confidence”, etc.) like the “attribution bias” which attributes a good performance to one’s own skills and blames external and uncontrolled factors for a disappointing one.

Financial markets offer an excellent opportunity to become aware of one’s own biases, but it is an expensive use of the markets, as George Goodman3 wrote in 1968: “If you don’t know who you are, the stock market is a very expensive place to find out !

Behavioural finance is a debated subject, which is still struggling to demonstrate its contribution in terms of individual performance. It offers nevertheless the possibility, if a person is aware of his or her own biases, to erect safeguards before making financial decisions.

(1) Source: “Status Quo Bias in Decision Marking”, William Samuelson (Boston University) & Richard Zeckhauser (Harvard university); published in the Journal of Risk and Uncertainty; March 1988, Volume 1. - (2) Source: « Advances in Prospect Theory: Cumulative Representation of Uncertainty”, Amos Tversky (Stanford University) & Daniel Kahneman (University of California at Berkeley); published in the Journal of Risk and Uncertainty; 1992, Volume 5 - (3) “The money game” by George J W Goodman (under the pen name ”Adam Smith”) published by Vintage in August 1976.