Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


Audrey Bourolleau is reinventing agriculture

With her HECTAR campus, Audrey Bourolleau is now offering the French agricultural sector concrete, disruptive solutions to make it fairer, more sustainable and more economically viable. A determined entrepreneur who intends to reconcile younger generations with the agricultural world.

While the main-stream media repeats the messaging that farmers are at an impasse, exhausted and struggling to survive on their income, Audrey Bourolleau is presenting us with a completely different picture, in which agricultural business leaders are fully capable of creating value, having a better quality of life and developing sustainable models for the planet. This exciting vision is based more on her professional development than on her origins, in spite of the fact she is the granddaughter of farmer. Aft er having cut her teeth internationally at BIC, Audrey worked for nearly fift een years on what she calls “feeling products”, within French viticulture.

A green university

HECTAR is a unique agricultural campus on the outskirts of Paris that brings together agriculture, entrepreneurship and new technologies. HECTAR’s programmes are aimed both at future farmers with innovative agricultural projects and at established farmers wishing to develop their practices.


years old.


young people trained in 2023.


start-ups supported.


pilot farm of 300 hectares.


cows fed exclusively on grass, whose milk is used to make net-zero carbon emission yogurt.

Aware of the importance of public leverage to create change, she joined Emmanuel Macron’s campaign team in 2016 as a spokesperson on agricultural issues, before becoming his adviser for agriculture, fishing, forest and rural development. In 2019, caught up in her desire to “do things”, Audrey Bourolleau left politics and joined forces with Xavier Niel to create HECTAR, an agricultural campus intended to train future agricultural business leaders.

Meeting unprecedented challenges

When Audrey Bourolleau welcomes you to the HECTAR campus a few kilometres from Paris, you are immediately struck by her energy and vision, a prerequisite for the necessary transformation of French agriculture, given the urgency and scale of the challenges facing the sector. Firstly, there is the unprecedented challenge of cross-generational renewal, given that 160,000 farms (out of 400,000) are scheduled to be passed down to the next generation in France within four years. Secondly, another challenge lies in preserving French agricultural soils, in a context where 25% of them are suffering from erosion and environmental degradation. To improve soil health, Audrey is focussing upon regenerative or conservation agriculture. “We created HECTAR to enable future agricultural business leaders to work according to models that are economically viable, socially just and sustainable for the planet,” she explains.

HECTAR aims to develop agricultural soil preservation through a 300 hectare, experimental pilot farm dedicated to regenerative agriculture.

We need to change how we think about farmers, because the profession is becoming hybridised

... Much more than an agricultural business school

HECTAR is a school unlike any other. It is both a place of training and awareness, an accelerator of agricultural and food sector start-ups and a pilot farm to test innovative models. On the training side, HECTAR is aiming both at new entrants who create or take over a farm (70%) and at “old hands” who inherit a family asset. It is not technical training, but an entrepreneurial programme structured in two parts: economic first, creating sustainable business models, then social to help students better organise their working time. “We need to change society’s view of farmers, because the profession is becoming hybridised,” analyses Audrey Bourolleau.

“New generations of farmers are business leaders. They must know how to manage multiple and complex subjects: finding financing for renting or buying their land, choosing their mode of production, processing their products, and so on. They can also choose to do direct sales, agro-tourism or even produce green energy!”

The awareness programme is aimed at two types of audience. Young people (third grade students, apprentice pork butchers/ caterers, future chefs at the Ducasse Cooking School) and businesses, with whom she works to raise their awareness of the need to rethink their models in response to sustainability issues. “Companies are realising that 80% of their carbon emissions are originating from agricultural production, which is far ahead of transport,” underlines Audrey Bourolleau. We help them measure the impact of de-carbonisation on their cost structure”.

Soils at the heart of regenerative agricultural practices

Regenerative or conservation agriculture is based on diversifying crops or putting “plant covers” on the land to protect it after each harvest.

This technique results in a loss of yield for two or three years before the soil regains its original level of productivity. However, doing nothing damages soil asset value. Although it currently represents only 4% of agricultural practices in France, regenerative agriculture is the only practice that guarantees the restoration of our soils over the long term.

HECTAR’s last pillar: innovation with the European agritech start-ups acceleration programme in partnership with the HEC Paris incubator. “Finding funds is difficult in our sector,” laments Audrey Bourolleau. “We support the selected start-ups until their fundraising round and test their innovations on our pilot farm. These may include decision support and planning tools or even instruments for measuring carbon and biodiversity.”

The HECTAR acceleratoroffers a three-month programme to support projects in the Agri-FoodTech sector.
The educational centre offers young people (primary and middle schools) immersion days at HECTAR.

Convincing interim results

Two years after the operational start of HECTAR, Audrey Bourolleau is confident that its programmes have enabled many entrepreneurs to secure their agricultural projects. Role models are emerging, demonstrating that it is possible to succeed provided you define the right plan for your agricultural project. While she is confident about the future of the French agricultural sector, Audrey Bourolleau had to reassess her own convictions: “Two ways of producing our food will need to coexist: agriculture linked to the land and living things, and new modes of production without a direct link to the soil or the cycle of the seasons (precision fermentation, indoor farming). For someone like me, with an innate sensibility for the cycle of the seasons and an appreciation for the land passed down from my grandparents, this shakes up our prior assumptions. But faced with global warming and generational agricultural renewal, it is HECTAR’s role to study all modes of production in a dispassionate manner!”

We want to enable agricultural business leaders to live without being exhausted before the day has even begun.
Audrey Bourolleau BOUROLLEAUFounder of Hectar


Stéphanie Livingstone-Wallace
A freelance designer-editor for more than 15 years,
Stéphanie Livingstone-Wallace writes multiple communication
media, with the energy transition, transport and logistics,
education and finance and health as her main focus.


Manon Riff-Sbrugnera
Manon Riff-Sbrugnera works on press and corporate projects as well as on personal projects. She takes a unique look at her environment and her encounters.