Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Accelerating the rise of CSR during the Covid crisis: a flash in the pan?

The Covid crisis we are going through affects all companies. For a few weeks, CSR been at the forefront of their concerns. How can this movement be anchored in the long term?

The health crisis we are going through affects all companies, from large multinationals to small SMEs operating in the territory. During the critical episode this spring, many have responded to the emergency by taking a "step aside" to contribute to the common effort. If their social responsibility has been questioned or even challenged, it is certain that CSR has for a few weeks been at the forefront of the concerns of the Directorates General. How can this movement be anchored in the long term?

The lockdown period caused an almost total halt in economic activity... Except for so-called essential activities. We have all realised that entire sectors of our economy are vital: health in the broadest sense of the term of course (from hospitals to pharmacies), law enforcement (including the fire brigade), the food sector of course including our farmers, social services, banks and insurance, the computer and telephone sector, water, energy and waste services...  We can't name them all. In these companies, many employees then realized that their work made sense and that they too were an essential link.  A glimmer of hope in our country, where nearly 85% of employees say they do not feel concerned by their company? We have also seen companies questioning their business model and "twisting" it to participate in the joint effort: Accor, which has made hotel rooms available to caretakers and convalescents, Decathlon, which has modified a diving mask into a breathing mask, six LVMH workshops that have started to produce masks in France, and so many other examples! Many companies have shown that they can, with their activity and the commitment of their teams and managers, embody a certain "raison d'être". This seemed to be a good time to reflect on how to build the "next world" by relying more on values of human contact, care, benevolence and trust: many CSR departments have understood this, especially as management has become more attentive to these subjects.

How to anchor this momentum over time?  First of all, it must affirm its "raison d'être"(1) - a medium-term commitment to participate in the construction of a more sustainable world, affirmed with respect to external stakeholders, including investors.  More than half of the companies that make up the CAC 40 have already written their own. But those that have written it into their articles of association as permitted by the PACTE law(2) are still in the minority (barely 10%). For the most ambitious, the next step is to become a "mission-oriented company": in addition to including its "raison d'être" in its by articles of association, precise indicators are defined and monitored by a third-party auditor. A specific independent governance system, the "mission committee", is set up to ensure that management complies with the mission with regard to stakeholders, including investors... Again, the investors. This spring, Danone was the only major French listed company to "take the plunge".

The economic crisis, mass unemployment, and the historic drop in turnover unfortunately risk for many companies to bring back the "raison d'être" to the question of "being" at all, i.e. to survive and get through the crisis. Visions have inevitably become more short-sighted, because how can you envisage your long-term future when you have to make ends meet? But let's not be pessimistic because there are more and more young entrepreneurs who are committed, sincere and convinced that a company can bring to the world something other than its profit. And then there are investors... they too want the companies they select to prove that the "next world" is being built. There is also a urgency: the silent stakeholder that was our planet in this summer of heat waves and drought.


(1) The "raison d'être" was established by the Nottat Senart report published in 2019, which inspired the loi Pacte.

(2) PACTE = "Plan d'Action pour la Croissance et la Transformation de l’Entreprise" - Action Plan for Business Growth and Transformation

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking