Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Accelerating the rise of CSR during the Covid crisis: a flash in the pan?

The Covid crisis we are going through affects all companies. For a few weeks, CSR been at the forefront of their concerns. How can this movement be anchored in the long term?

The health crisis we are going through affects all companies, from large multinationals to small SMEs operating in the territory. During the critical episode this spring, many have responded to the emergency by taking a "step aside" to contribute to the common effort. If their social responsibility has been questioned or even challenged, it is certain that CSR has for a few weeks been at the forefront of the concerns of the Directorates General. How can this movement be anchored in the long term?

The lockdown period caused an almost total halt in economic activity... Except for so-called essential activities. We have all realised that entire sectors of our economy are vital: health in the broadest sense of the term of course (from hospitals to pharmacies), law enforcement (including the fire brigade), the food sector of course including our farmers, social services, banks and insurance, the computer and telephone sector, water, energy and waste services...  We can't name them all. In these companies, many employees then realized that their work made sense and that they too were an essential link.  A glimmer of hope in our country, where nearly 85% of employees say they do not feel concerned by their company? We have also seen companies questioning their business model and "twisting" it to participate in the joint effort: Accor, which has made hotel rooms available to caretakers and convalescents, Decathlon, which has modified a diving mask into a breathing mask, six LVMH workshops that have started to produce masks in France, and so many other examples! Many companies have shown that they can, with their activity and the commitment of their teams and managers, embody a certain "raison d'être". This seemed to be a good time to reflect on how to build the "next world" by relying more on values of human contact, care, benevolence and trust: many CSR departments have understood this, especially as management has become more attentive to these subjects.

How to anchor this momentum over time?  First of all, it must affirm its "raison d'être"(1) - a medium-term commitment to participate in the construction of a more sustainable world, affirmed with respect to external stakeholders, including investors.  More than half of the companies that make up the CAC 40 have already written their own. But those that have written it into their articles of association as permitted by the PACTE law(2) are still in the minority (barely 10%). For the most ambitious, the next step is to become a "mission-oriented company": in addition to including its "raison d'être" in its by articles of association, precise indicators are defined and monitored by a third-party auditor. A specific independent governance system, the "mission committee", is set up to ensure that management complies with the mission with regard to stakeholders, including investors... Again, the investors. This spring, Danone was the only major French listed company to "take the plunge".

The economic crisis, mass unemployment, and the historic drop in turnover unfortunately risk for many companies to bring back the "raison d'être" to the question of "being" at all, i.e. to survive and get through the crisis. Visions have inevitably become more short-sighted, because how can you envisage your long-term future when you have to make ends meet? But let's not be pessimistic because there are more and more young entrepreneurs who are committed, sincere and convinced that a company can bring to the world something other than its profit. And then there are investors... they too want the companies they select to prove that the "next world" is being built. There is also a urgency: the silent stakeholder that was our planet in this summer of heat waves and drought.


(1) The "raison d'être" was established by the Nottat Senart report published in 2019, which inspired the loi Pacte.

(2) PACTE = "Plan d'Action pour la Croissance et la Transformation de l’Entreprise" - Action Plan for Business Growth and Transformation

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France