Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

"Relance" label: supporting the French economy

What is the "Relance" label?

Launched on 19 October 2020 by Bruno Le Maire, Minister of the Economy, Finance and the Recovery, and Alain Griset, Minister Delegate, in charge of SMEs**, as part of France Relance, the "Relance" label aims at recognising investment funds that have committed to rapidly mobilising new resources to support the equity and quasi-equity capital of French companies, and in particular SMEs and MidCaps. It thus enables savers to easily identify investments that can meet the needs of companies, thereby encouraging the mobilisation of savings in favour of the recovery.

A few figures...

 

Taking into account the inflows and investment targets of the funds being launched, more than 70% of the funds with the "Relance" label are invested in equity and quasi-equity in French companies and 55% in French SME-ETIs.

Investing in funds with the Relance label thus makes it possible to bring new resources to French companies. All of the funds with the Relance label have participated in nearly 160 capital increases or Initial Public Offerings, including nearly 70 for "general public" funds.(1)

To conclude

All distributors of savings products, particularly banks and insurance companies, have mobilised to make this theme a success. We are pleased to be associated with this movement through our management company SG 29 Haussmann.

 


*Authorised by the French Financial Markets Authority in 2007, SG 29 Haussmann, a subsidiary of the Societe Generale Group, is the portfolio management company dedicated to managing the assets of Societe Generale Private Banking France’s clients.

** SME = Small and medium-sized enterprises

(1) Press Release, "La mobilisation de l’épargne pour le financement des entreprises franchit une nouvelle étape avec près de 150 fonds labellisés « Relance »", French Ministry of the Economy, Finance and the Recovery, 2 March 2021 - https://minefi.hosting.augure.com/Augure_Minefi/r/ContenuEnLigne/Download?id=E5F980D6-EC13-4E7C-BCCF-8C70A8FA030E&filename=728-%20La%20mobilisation%20de%20l%C3%A9pargne%20pour%20le%20financement%20des%20entreprises%20fr.._.pdf

This document is not intended to be a contract, but for advertising purposes only. Its content is not intended to provide investment advice on the mutual funds presented herein, nor, where applicable, on the products mentioned as eligible for inclusion in their assets, nor any other investment service. The information contained therein is provided for information purposes only. The information on past performance is not a guarantee of future performance. This document is intended exclusively for the person to whom it is addressed and may not be transmitted to third parties, nor reproduced in whole or in part, without the prior written consent of SG 29 Haussmann.

This document has been compiled from sources that SG 29 Haussmann considers to be reliable and accurate at the time of its production. All information in this document is subject to change without notice. SG 29 Haussmann cannot be held liable for any decision taken by an investor on the basis of this information.

The mutual funds presented in this document are funds governed by French law that comply with the UCITS Directive (2009/65/EC) and are authorised by the Autorité des marchés financiers.

Before subscribing to a mutual fund, potential investors should read all the information contained in the detailed fund documentation and more particularly the "Risk Profile" section of the prospectus and the Key Investor Information Document (KID). The prospectus and the KID of the fund are available on request from SG 29 Haussmann.

The KID is also available on the sg29haussmann.societegenerale.fr website and on the AMF website (www.amf-france.org).

Potential investors must also ensure that the fund is compatible with their financial situation, their investment objectives, their knowledge and experience in financial instruments and their ability to withstand losses.

SG 29 Haussmann is a portfolio management company approved by the Autorité des Marchés Financiers, under no. GP 06000029, Société par Actions Simplifiée, with a capital of EUR 2,000,000 registered with the Paris Trade and Companies Registry under the identification number 450 777 008 RCS Paris, the registered office of which is located at 29 Boulevard Haussmann, 75009 Paris. Further details are available on sg29haussmann.societegenerale.fr

Copyright Société Générale Group 2021. All rights reserved.

Key symbols, Société Générale, Societe Generale Private Banking are registered trademarks of Société Générale. All rights reserved.

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France