Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

"Relance" label: supporting the French economy

Our French equity fund, managed by our dedicated management company SG 29 Haussmann*, has been awarded the label Relance. Here's how it works.

What is the "Relance" label?

Launched on 19 October 2020 by Bruno Le Maire, Minister of the Economy, Finance and the Recovery, and Alain Griset, Minister Delegate, in charge of SMEs**, as part of France Relance, the "Relance" label aims at recognising investment funds that have committed to rapidly mobilising new resources to support the equity and quasi-equity capital of French companies, and in particular SMEs and MidCaps. It thus enables savers to easily identify investments that can meet the needs of companies, thereby encouraging the mobilisation of savings in favour of the recovery.

A few figures...

 

Taking into account the inflows and investment targets of the funds being launched, more than 70% of the funds with the "Relance" label are invested in equity and quasi-equity in French companies and 55% in French SME-ETIs.

Investing in funds with the Relance label thus makes it possible to bring new resources to French companies. All of the funds with the Relance label have participated in nearly 160 capital increases or Initial Public Offerings, including nearly 70 for "general public" funds.(1)

To conclude

All distributors of savings products, particularly banks and insurance companies, have mobilised to make this theme a success. We are pleased to be associated with this movement through our management company SG 29 Haussmann.

 


*Authorised by the French Financial Markets Authority in 2007, SG 29 Haussmann, a subsidiary of the Societe Generale Group, is the portfolio management company dedicated to managing the assets of Societe Generale Private Banking France’s clients.

** SME = Small and medium-sized enterprises

(1) Press Release, "La mobilisation de l’épargne pour le financement des entreprises franchit une nouvelle étape avec près de 150 fonds labellisés « Relance »", French Ministry of the Economy, Finance and the Recovery, 2 March 2021 - https://minefi.hosting.augure.com/Augure_Minefi/r/ContenuEnLigne/Download?id=E5F980D6-EC13-4E7C-BCCF-8C70A8FA030E&filename=728-%20La%20mobilisation%20de%20l%C3%A9pargne%20pour%20le%20financement%20des%20entreprises%20fr.._.pdf

This document is not intended to be a contract, but for advertising purposes only. Its content is not intended to provide investment advice on the mutual funds presented herein, nor, where applicable, on the products mentioned as eligible for inclusion in their assets, nor any other investment service. The information contained therein is provided for information purposes only. The information on past performance is not a guarantee of future performance. This document is intended exclusively for the person to whom it is addressed and may not be transmitted to third parties, nor reproduced in whole or in part, without the prior written consent of SG 29 Haussmann.

This document has been compiled from sources that SG 29 Haussmann considers to be reliable and accurate at the time of its production. All information in this document is subject to change without notice. SG 29 Haussmann cannot be held liable for any decision taken by an investor on the basis of this information.

The mutual funds presented in this document are funds governed by French law that comply with the UCITS Directive (2009/65/EC) and are authorised by the Autorité des marchés financiers.

Before subscribing to a mutual fund, potential investors should read all the information contained in the detailed fund documentation and more particularly the "Risk Profile" section of the prospectus and the Key Investor Information Document (KID). The prospectus and the KID of the fund are available on request from SG 29 Haussmann.

The KID is also available on the sg29haussmann.societegenerale.fr website and on the AMF website (www.amf-france.org).

Potential investors must also ensure that the fund is compatible with their financial situation, their investment objectives, their knowledge and experience in financial instruments and their ability to withstand losses.

SG 29 Haussmann is a portfolio management company approved by the Autorité des Marchés Financiers, under no. GP 06000029, Société par Actions Simplifiée, with a capital of EUR 2,000,000 registered with the Paris Trade and Companies Registry under the identification number 450 777 008 RCS Paris, the registered office of which is located at 29 Boulevard Haussmann, 75009 Paris. Further details are available on sg29haussmann.societegenerale.fr

Copyright Société Générale Group 2021. All rights reserved.

Key symbols, Société Générale, Societe Generale Private Banking are registered trademarks of Société Générale. All rights reserved.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking