Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

1858 Ltd, On the Art of Collecting

Interview with Laurent Issaurat, Head of Art Banking for our Private Bank

1858 Ltd is an international advisory company and a partner of Société Générale Private Banking. 1858 Ltd offers an impartial expertise and serves clients in the field of art including art wealth management, classic cars, wine, watches and fashion collaborations. Viola Raikhel-Bolot, co-Founder of 1858 Ltd and Director of International Art Advisory  and Céline Fressart, Senior Art Advisor and Head of Special Project walk us through the process of collecting, from creating a collection to managing it, starting by introducing us to where it all starts : the collector. Interview with Laurent Issaurat, Head of Art Banking at SGPB. 

Céline Fressart and Viola Raikhel-Bolot

Laurent Issaurat: What is a collector?
Céline Fressart: According to the Oxford Dictionary, a collector is “a person who collects things, either as a hobby or as a job”. So this means that anybody with the passion and means can become a collector… The collecting habit is truly universal and timeless.

LI: What are the different types of collectors?
Viola Raikhel-Bolot: There are many types of collectors, each brings their own passion and sensibility to one of the world’s most unique markets and when passion meets personality, the results can vary deeply. From an early stage (novice) to seasoned collector, there is much excitement in collecting and is what inspires others to join the ranks. Some will focus on a specific medium (such as photography or monumental sculpture), others on a geography (African tribal or contemporary Chinese), a movement (Women sculptors or Impressionist painters) or even on a single brand. When starting a collection, it can be very useful to define some ‘guiding principles’, that will determine its special ‘flavor’, but that may also evolve over time, similarly to the level of resources allocated to one’s passion.  

LI:  How to buy?
CF: As simply as buying anything else, by sticking to the ‘spirit’ of the collection and utilizing the same market intelligence which aids your other buying decisions. Do not be fooled by anyone who explains otherwise. Whether you are buying from a gallery, auction house, or directly from the artist, make sure you ask yourself the right questions: is the seller trustworthy? is this work authentic? does it come with provenance I can trace? is it well priced in relation to the market? 

LI: How should a collection be displayed?
VRB : I liken it to bringing a baby home from the hospital for the first time.  Once your art works are home with you it is now your obligation to protect them all the while enjoying them too. Care for them by taking the necessary measures to keep them safe : avoid direct sunlight, fire places, bathrooms and kitchens... If you want to show your collection, there are nowadays many online platforms allowing you to do this with confidentiality. Social networks we would suggest are not one of them.  When considering showing works on line, think of the impact on security if your identity is linked and also the risk of exposing the work too widely if you plan to sell. When we sell works for clients, we put in place a bespoke selling strategy which typically avoids online exposure especially when we manage private sales where discretion is paramount. Other solutions to displaying your works can be the making and publishing of academic research or Coffee Table books, which we have already done for some of our clients. And of course, exhibiting in a museum is another option.

LI:  How to enhance a collection?
CF: Make sure to monitor the value and the condition of your works on a regular basis – or ask a professional like us to do so. This will ensure the works are always protected should anything happen. Undertake some research on your pieces, document them to highlight what makes them so unique. Share the story behind your collecting process, and lend your works to exhibitions, even if in the nearby museum. This is all beneficial to your collection.

LI:  What does “collection management” encompass ?
VRB : It is a service we currently provide for collectors in the Americas, Europe and Australia, enhancing the collecting process in every possible way with state of the art inventory systems, ongoing insurance strategies, risk assessment, valuation reporting, conservation, framing and pre disaster planning. Collection management also includes facilitating transactions should the collector wish to buy or sell, tracking all movements in and out of the collection, in order to preserve and optimize its value. In a nutshell, as collection managers we are here to help the collector enjoy the art work and collecting process while we manage the more practical side.

LI:  Are there any risks lending to museums?
CF : Probably less than leaving the piece on your wall, provided insurance coverage and logistics are adequate, which needs to be carefully checked and monitored. As loans are vital to Museums, they will put every measure in place so that the work benefits from the optimum conditions : the artwork is usually insured by the museum, taken care of by professional handlers, becomes the focus of  research, studies and publication, enhancing the profile of the work (and its value by the same token).  Of course, we hear about the odd story of an artwork being stolen from a museum, or damaged by a rogue visitor but these instances are extremely rare.

LI:  Some piece of advice to start a collection?
VRB : Find a mentor or advisor in the art world you can trust that is not motivated to sell you anything!

LI:  How to transmit to the next generation?
CF : If the passion is shared, the transmission of knowledge about the collection and its market will have naturally occurred. But from our experience, a passion is very personal and the majority of collectors prefer to sell their collectibles before it is too late, or in rare occurrences, give their collections to museums. A sale allows the next generation to start a collection of their own and not bear the burden of dealing with unloved items, sometimes items with provenance issues, in the midst of a painful bereavement linked with higher priorities than their parents’ misunderstood hobbies.  1858 Ltd. works with new and experienced collectors globally to mitigate risk and ensure all areas of collecting are a pleasure.

LI: Which collectors are inspiring you? 
VRB : As a woman in the art world, one of my greatest inspirations has always been Farah Pahlavi, the last Empress of Iran. My fascination with her led me on an extraordinary journey of research and discovery and to co-author Iran Modern: The Empress of Art - the ultimate account of her life as a collector and the enduring power of art. Prior to the 1979 revolution in Iran, she amassed the most important collection of Western Modern and Contemporary Art outside of the West. With a keen eye—and working with Sotheby’s, Christie’s, and the Met—the empress was able to amass one of the world’s greatest collections of modern art for her country, including works by van Gogh, Picasso, Bacon, and de Kooning. She also empowered a generation of young Iranian artists, visited the studios of artists like Henry Moore and Chagall, and commissioned works directly from a young Andy Warhol, who visited the Royal Palace, in the name of establishing her country as a cultural vanguard. Then, in 1979, the unimaginable happened, and the Iran that emerged after the Revolution changed everything. But since then, even in exile she continues to support artists in Iran and motivate them to create. Such is the power of art to determine the legacy of a woman and a collection.

Laurent Issaurat