Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


Helping you navigate the financial markets at a time of uncertainty

Financial investment requires being alert and attentive to market trends so that asset allocations can be adjusted ahead of market movements. This precaution is even more important during uncertainty, as we are experiencing today. How are portfolio managers dealing with this new environment? What are the solutions to assist clients? Omid Zafaranlou, Digital Advisory Director at Societe Generale Private Banking, sheds lights on these questions and more. Together with a team of experts, Omid Zafaranlou heads up Synoé(1), our digital solution that sends clients regular arbitrage advice for their life insurance policies and when an exceptional market event occurs.

It was a difficult year across the board — geopolitical and inflationary shocks, tightening monetary policies, lower valuations, slower economic growth, and an energy crisis — and led to a historic bond market correction. 2022 was a reminder that the binary approach to liquid assets (bonds and stocks) is not enough to protect portfolios against such volatility(2), and that is absolutely essential to include other asset classes in allocations in times like these.

We responded to these events by stepping up our support for our clients to answer their questions, make sense of the macroeconomic context, and reposition their medium- and long-term investments in a timely and agile manner.

While we continue to face headwinds in 2023, we cannot rule out the possibility of an upswing, which would bring lower inflation, milder monetary policy, and even pleasant surprises for company earnings.

Our selection of funds is based on the positions taken by the Private Bank’s investment strategy team. It holds its Global Investment Committee meeting at least once a month to determine its convictions by asset and sub-asset class.

We build our benchmark allocations in collaboration with the asset management company SG 29 Haussmann(3). It offers a vast investment universe of choice open-architecture bond and equity funds, allowing us to benefit from the expertise of carefully-selected partners.

The result is swift, spot-on support for our clients, thanks to the experience and skills of our portfolio managers and economy specialists.


Financial criteria are core to our position choices; but they are not enough in today’s market environment. That’s why we also incorporate non-financial criteria in line with ESG(4) standards to build our benchmark allocations — a choice based on our convictions and in compliance with recent regulatory requirements. Building sustainable portfolios is especially advantageous in the long run because they reduce exposure to controversy risk.

Synoé factors in these non-financial criteria when determining its investment universe, and work in open architecture with external asset management companies, recognised for their expertise in sustainable finance. For example, 16 of our 19 investment funds in our Équilibrée allocation of December 2022 comply with Articles 8 or 9 of the Sustainable Finance Disclosure Regulation, SFDR(5). Ten of these investment funds are also SRI certified(6).

If you would like to find our more about Synoé, speak to your Private Banker.



(1) Access to the Synoé solution is subject to certain eligibility conditions, as well as service fees for advice and access to experts.

(2) Volatility: fluctuations in the price of a financial assets.

(3) Authorised by the AMF at end-2006, SG 29 Haussmann is the asset management entity dedicated to Societe Generale Group’s network and Private Banking France clients, as well as some of the Group’s institutional clients.

(4) ESG (Environmental, social and governance) criteria are used to take into account sustainable development and long-term factors in the strategy of market participants (companies, public authorities, etc.).

(5) The Sustainable Finance Disclosure Regulation is a European regulation aimed at improving transparency on environmental and social responsibility in the financial markets. Under the SFDR, all products must be classified according to their characteristics: Article 6 products do not have sustainability characteristics; Article 8 products promote general sustainability characteristics; Article 9 products have environmental and social sustainability as their stated objective.

(6) The SRI (socially responsible investment) label was launched by the French Ministry for the Economy and Finance in August 2016. It is awarded after a strict certification process overseen by two independent bodies (Afnor Certification and EY France). The label gives investors better visibility of SRI products by guaranteeing that they are managed using sound methodologies, adhere to demanding transparency requirements, and include high-quality information. More information on the SRI certification granted by the French State is available on the dedicated website.

Would you like to discuss this subject further with us?


This is an advertising document, which holds no contractual value. It is not intended to provide an investment service, does not constitute investment advice nor a personal recommendation in insurance, nor any form of canvassing, nor legal, tax or accounting advice from Societe Generale Private Banking France.
The data contained in this document is provided for information purposes only, are subject to change without notice, and are aimed at helping guide the decision-making process. Under no circumstances does any information on past performances contained in this document guarantee future performances. Before acquiring any investment service, financial product or insurance product, potential investors (i) must read all the information contained in the detailed documentation on the service or product under consideration (prospectus, regulations, "Key Investor Information Document", Term Sheet, contractual terms of the investment service, etc.), paying particular attention to that concerning the associated risks; and (ii) consult with their legal and tax experts to assess the legal and fiscal implications of the product or service under consideration. Investors shall obtain more detailed information from their Private Banker who can also assist in determining eligibility to the product or service under consideration which may be subject to conditions, and whether such product or service meets their needs. Accordingly, Societe Generale Private Banking shall under no circumstances be held liable for any decision made by an investor on the basis of this information alone. These forecasts about future performances are based on assumptions which may not be realised.
The scenarios presented are estimates of future performance, based on historical data on how the value of an investment varies and/or on current market conditions, and are not precise indications. The yield obtained by investors is susceptible to change depending on the performance of the market and on the holding period of the investment by the investor. Future performance may be subject to tax in accordance with the personal situation of each investor and is susceptible to change in the future.
For a more comprehensive definition and description, please refer to the prospectus of the product or, if necessary, to other regulatory documentation (where applicable) before making any investment decisions.
This document is confidential and intended solely for the recipient; it may not be made public or disclosed to any third party and may not be reproduced in whole or in part without the prior written agreement of Societe Generale Private Banking. Click here for more information.