Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Wine Banking

Building up, extending or selling a wine collection is no easy task even for the most enthusiasts. And the same is true for selling or purchasing a wine estate.

Understand your needs

Whether you are trying to buy a wine estate or vintage wines, Societe Generale Private Banking can assist you with your project through a network of partners:

  1. Real estate: our partners can help throughout the purchase or sale process.
  2. Wine collection: our partners can help you build up, extend or sell a wine collection.
Michel Veyrier

When I became a wine estate dealer in 1991, I had no idea it would be such a demanding task! Almost 30 years later, I have the feeling that my training as an agricultural engineer and oenologist has given me the technical expertise to handle every type of wine estate. This has helped me gain the educational and psychological skills required to help families sell their vineyards most efficiently. A sale can be traumatising for wine-growers, especially when they have owned the estate for many generations. I’ve also allowed some acquirers to better define their project and motivations. Acquiring a wine estate can be complicated as it often implies changing jobs and relocating, on top of all the financial issues. Lastly, I’ve seen how important fiscal issues are for both the seller (tax on capital gains and reemployment) and the buyer, because there is much more to a purchase than the price, and the business plan needs to incorporate legal fees, additional investments and working capital. It’s a rewarding profession as all deals are different and you never get bored.

Michel Veyrier, Vinea Transaction network’s founder and Manager

Thomas Hebrard

Investing in vintage wines incorporates, I believe, the fundamentals of a successful investment over the medium or long term. First, wine is an enduring asset. Man was drinking wine 3,000 years ago, drinks it today and will no doubt still be drinking it in another 3,000 years. Wine is part of our culture. It goes with our gastronomy. Wine is thus an enduring asset. Second, demand is growing. The type of wine we choose follows the evolution of our standard of living. The richer we get, the better the wine we drink, which means that the more rich people there are on this planet, the greater the demand for vintage bottles of wine. The buoyant growth in demand in China, for example, is only just beginning, firstly because mean purchasing power in China is continuing to increase and market penetration is currently still limited. Secondly because tomorrow’s economic powers are emerging countries that have not yet experienced their cultural (r)evolution vis-à-vis wine (India, Turkey, Brazil, etc.) Lastly, the production of different wines being finite, prices are naturally driven up. Some wines are becoming inaccessible (to all but the most wealthy) and demand is turning to other wines, thus creating investment opportunities in rising regions (such as France’s Rhone Valley or Languedoc). Get involved rather than investing. Bring added value to the wine sector rather than speculating. To undertake this type of meaningful investment, it is important to be accompanied by experts. This is what Societe Generale’s Wine Banking offer in partnership with U’Wine can provide.

Thomas Hebrard, CEO of U’Wine

Why us ?

Long-term support: our partners will continue to assist you well after the project is implemented.

Save time: we help you select wine experts. 

Step by step

#1

You discuss your requirements with your private banker.

#2

Your private banker introduces you to our partners who are all wine experts.

#3

They present the solutions they feel would best match your requirements.

#4

They help you implement your project.

Did you know ?

Five countries account for 50% of the world’s vineyards:

  • Spain (13%)
  • China (11%)
  • France (11%)
  • Italy (9%)
  • Turkey (6%)

Source : www.larvf.com 

Questions/Answers

It all depends on the size of the estate, the region, the quality of the crops… The cost generally ranges from €500k to several million euros. However, the best estates can be worth tens of millions of euros.

Running a wine estate requires good knowledge of the sector and can be tough because of bad weather and diseases. Your project must be carefully considered.

Whether you are building a collection for your own consumption, for resale or as a heritage, you should not expect short-term return. The objective should rather be to accumulate assets.

Important information

The content provided on this page is for informational purposes only and is not contractually binding. It is not intended to provide investment advice or any other investment service and does not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments and/or transactions in pleasurable goods, such as wine. The information set out above shall not be considered legal, tax or accounting advice. Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information.

All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard.

The wealth management and financial solutions, offers, products, pleasurable goods and activities mentioned on this page depend on each client's personal situation, the legislation applying to him/her and their tax residence. Consequently, the offer presented may not be eligible for implementation, adaptation or approval at all of the Societe Generale Private Banking entities and must comply with Societe Generale Group's Tax Code of Conduct. Furthermore, access to some of these products, services and solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile.