Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Financing my exceptional assets

Understand your needs

Superyacht

Sailing the seas with your family and friends can be quite an experience. And what best than a luxurious and comfortable superyacht to offer them moments they’ll never forget ? We can turn your dream to reality by helping you with the financing of this special project.

Jet

If your business requires flying around the world, why not own your medium- or long-range private jet for greater flexibility and comfort? Or maybe you already have one and just want to replace it ?

Superyacht financing

Societe Generale Private Banking experts can assist you at every stage of the acquisition process:

  • Pre-delivery financing (construction)
  • Monitoring of the superyacht’s construction by selected maritime experts
  • Financing on delivery or second-hand financing

We can also refinance the superyacht’s market value.

We will finance superyachts of 40 metres or more in length, built by the most reliable shipyards in Europe. We also provide amortising loans with a balloon payment* (larger final reimbursement payment), in euros and US dollars, with fixed or floating interest rates.

(*) A balloon payment is when the final repayment at the end of the loan period is larger than the previous, enabling the capital to be amortised more gradually than with a standard loan.

Your support and professionalism were highly valuable both during construction and post delivery. You oversaw every stage of the project, which is rare in your field of expertise.

Family office of a client owning a >60m superyacht
Private jet financing

Societe Generale Private Banking experts can assist you at every stage of the acquisition process:

  • Pre-delivery financing (construction)
  • Mandated aeronautical experts at delivery
  • Financing on delivery or second-hand financing

We can also refinance the private jet’s market value.

Through us, you will be able to acquire medium- and long-range private jets from leading manufacturers. We also provide amortising loans with a balloon payment* (larger final reimbursement payment), in US dollars, with fixed or floating interest rates.

(*) A balloon payment is when the final repayment at the end of the loan period is larger than the previous, enabling the capital to be amortised more gradually than with a standard loan.

Step by step

Societe Generale Private Banking’s team of experts in Monaco – the place to be for private jet and superyacht financing – is always available and reactive. They can handle your project, whatever your country of residence.

#1

You expose your project and requirements.

#2

We discuss financing and draft terms and conditions.

#3

Our legal and technical experts validate the project.

#4

We keep close track of the jet/superyacht’s value all along the financing process.

Why us ?

Attractive financing conditions : we offer you attractive conditions for this special purchase, making sure the debt/equity ratio is optimal.

Proven expertise : you benefit from the expertise and support of a dedicated team with a strong background in financing private jets and superyachts.

Customised support : our experts follow every stage of construction up to delivery.

Rigorous monitoring : we monitor your jet/superyacht’s market value all along the financing process. We also analyse insurance policies and take care of annual renewals.

Questions/Answers

Our superyacht team in Monaco will support you from the start. We have been connecting clients with superyacht experts since 2010.

No. We will assist any prospect with financing. More generally, our objective is to help you manage your wealth by giving you access to the widest possible range of products and services.

We finance 40m+ motorised superyachts built by leading European shipyards. We can finance yachts whether they are still under construction, already delivered or even second-hand. We provide amortising loans in euros or US dollars of variable durations with a balloon payment.

We support you throughout the purchasing process. We maintain strong relations with key players in the jet industry to offer you the best possible experience. Beyond that, our objective is to help you manage your wealth by giving you access to a wide range of products and services.

We provide financing solutions that suit the specific requirements of each prospective or existing client. We offer loans in US dollars over a flexible timeframe. We only finance medium- and long-range private jets manufactured by key players. Our financing is structured in the form of amortising loans with a balloon payment – i.e. a larger final repayment – allowing the borrower to maximise the leverage effect and keep cash available.

Important information

The wealth management and financial solutions, offers, products, services and activities mentioned on this website depend on each client’s personal situation, the legislation applying to them, and their tax residence. Accordingly, the present offer may not be suited to, or approved for, all Societe Generale Private Banking entities. Furthermore, access to some of these products, services and solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile.