Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Covid-19 – Continuing Risk Reduction

As the coronavirus pandemic has continued to gather pace across the globe, financial markets have come under heavy selling pressure, with global equities falling into a bear market and yield differentials on High Yield bonds in Europe spiking 360 basis points (bps) above their January lows.

As the coronavirus pandemic has continued to gather pace across the globe, financial markets have come under heavy selling pressure, with global equities falling yesterday into a bear market and yield differentials on High Yield bonds in Europe spiking 360 basis points (bps) above their January lows. Official statements, such as President Trump's press conference on Wednesday and the ECB meeting yesterday, have not proved successful in stabilising markets – indeed the downturn gathered pace yesterday afternoon. What is the outlook for the global economy and markets? As shown on the left-hand chart below, new daily confirmed cases of Covid-19 infection continue to rise sharply internationally. Moreover, some 40% of all cases outside China have occurred in just three countries (Italy, Iran and South Korea) leaving investors worried that many other nations will experience the same trends in coming weeks. So far, the daily rate of increases in new confirmed cases has only slowed marginally in Italy, from 27% at end February to 21% yesterday. In China itself, the draconian restrictions imposed in February seem to have borne fruit – the total number of new cases reported yesterday was only 20. In South Korea too, the outbreak appears to be waning with a daily increase in new cases yesterday of 1.4%, down from 35% at end February. These trends suggest that measures of lockdown, travel restrictions, quarantine etc. can be successful in containing the spread of the coronavirus. However, they do exert a heavy economic toll. Monetary authorities have continued to ease policy to ensure adequate functioning of financial markets during the crisis. On Wednesday, the Bank of England cut interest rates by 50bps to 0.25%. And yesterday, both the European Central Bank and the US Federal Reserve eased. The Fed announced a substantial increase in the size of forthcoming repurchase operations and that it would now include longer-dated Treasury bonds in its $60bn programme of monthly purchases of short-term bills. The ECB announced a series of measures: 1) temporary financing operations offering cheaper money until June; 2) more favourable terms on targeted financing operations starting in June with a funding rate as low as 25bps below deposit rates, and 3) an envelope of €120bn of additional asset purchases, which is likely to target mainly corporate bonds. However, interest rates were not cut and Mme Lagarde’s comments were taken as negative for yield differentials in euro zone periphery bonds – both factors contributed to yesterday’s sell-off. Governments have also begun to swing into action. Wednesday’s UK budget included a £12bn increase in spending to combat the coronavirus. Germany’s ruling coalition announced yesterday that it was ready to ditch its long-standing commitment to a balanced budget. And yesterday evening, in addition to measures such as closing all schools and universities, President Macron announced that France was calling for concerted action by the European Union, the G7 and the G20. The fall in equity markets has brought global indices back to December 2018’s lows, thus cancelling all of last year's strong performance. However, even after the recent sell-off, global equity markets have still registered substantial positive performance over the past ten years, up around 155% since March 2009.

Bottom line. The newsflow is likely to remain negative over coming weeks, given the continued spread of the coronavirus and the implementation of strong measures such as lockdowns and quarantines in an increasing number of countries. As a result, we suggest continuing the reduction of exposure to risk assets in diversified portfolios, by way of steady adjustments to allocations in order to increase cash holdings in portfolios. This will enable investors to take full advantage of the opportunities which this crisis will undoubtedly present in due course.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking