Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Trends notebook #2

Surprising, innovative, stunning… what's new?
The digital curtain rises

Theatre: the Schauspiel keeps the real and virtual in play

The Schauspiel in Cologne is experimenting with a fully digital theatre programme called #Digital. Begun as a response to lock-down with classic recording formats in order to retain their links with the public, #Digital has evolved into increasingly innovative formats. All birds by Wajdi Mouawad was fi lmed with six cameras and broadcast in “splitscreen”, giving the viewer the choice of what they wanted to watch. The director, Luk Perceval, opened his rehearsal sessions for Oblomov Revisited live on Twitch, a video streaming platform.

The alternative

Hemp in all its forms

The hemp sector has experienced signifi cant growth since producers are now authorised to cultivate and market all parts of the plant: the stem, the seed, but also the flowers and the leaves, provided they do not contain any psychoactive substance (THC). Hemp is the sustainable crop par excellence: it grows in poor soils, requires little water, is disease-resistant and has deep roots that help aerate the soil for subsequent crops. The future is certainly looking good for the crop, whose applications are numerous. In industry, hemp is combined with plastic materials to produce less polluting and lighter blends: it is found in particular in the dashboards of many car models. In terms of construction, hemp concrete is an excellent thermal insulator and is helping create a more natural air conditioning in the buildings of the Paris 2024 Olympic Village.

In the textile industry, hemp is an alternative to cotton, which consumes a lot of water and pesticides. This somewhat rebellious fi bre still needs to be completely tamed, with a lowering of the price of its yarn which is more expensive than that of organic cotton. In France, the Organic Linen and Hemp Association has been working on this since 2013, and the research is looking promising.

In the diary

Contemporary Art in four fairs

From spring, right through to autumn, the biggest international contemporary art fairs are finally making a comeback.

  • 2022 Venice Biennial (23 April-27 November): devoted to contemporary art, will now take place each even year.
  • Art Basel (16-19 June) remains the leading contemporary art fair in Europe.
  • The Armory Show (9-11 September) is the most important fair across the Atlantic.
  • Fiac (21-24 October), the main Parisian art fair.

The number

185 million euros dedicated to the energy transition

This particular figure was revealed in May: in France, citizen funding of renewable energy has never been so high. Thanks to the development of social networks and micro-finance applications, many direct, citizen-based projects have been springing up. Citizens are increasingly considering that the energy transition is not just the business of States or NGOs, and so have been contributing to ever more ecoprojects themselves. 185 million euros were collected in 2021* alone for the fi nancing of more than 360 projects across the areas of biodiversity protection, organic farming and green technology.

* Greenunivers study, media for energy transition professionals, May 2022.