Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Investment Strategy - Quarterly Outlook Q3 2020 - Keeping our balance

The investment strategy team defines Societe Generale Private Banking’s global economic scenario, keeps track of market trends and identifies investment opportunities.

Macro We have seen a pick-up in retail sales and business confidence surveys in recent weeks as major advanced economies begin to emerge from lockdown. However, activity remains well below pre-crisis levels and some headwinds continue to blow – COVID-19 cases continue to rise across the globe and many restrictions on activity are likely to remain in place for some time. Moreover, continuing claims for jobless benefits in the US remain stuck above 20 million, suggesting that companies are rather slow to rebuild staffing levels. We continue to expect a gradual recovery rather than a rapid return to pre-crisis activity levels. This means that fiscal and budget support packages remain necessary for now. Central Banks As expected, the US Federal Reserve (Fed) has slowed the pace of asset purchases recently as it continues to add holdings to its balance sheet (which has jumped 71% since end February). However, it shows no signs of diminished commitment to support the financial system through ample injections of liquidity. Similarly, the European

Central Bank (ECB) recently announced that euro zone banks had taken up €1.3 trillion in ultra-cheap long-term refinancing which should help improve bank profitability and encourage broader lending to customers. The same policies hold sway in the emerging world – most central banks have cut rates, many are pursuing asset purchases and China continues to reduce reserve ratio constraints on bank lending.

Markets Central bank buying is helping keep government bond yields close to historic lows – and indeed negative in many countries in the core of the euro zone – enabling markets to absorb the vast new quantities of government borrowing to pay for their support programmes. High quality corporate bonds are also targeted in asset purchase programmes, allowing borrowers to roll over debt at very low rates. The ample liquidity environment has sparked an extraordinary rally in equities from late-March lows and will continue to extend support. However, corporate earnings are slumping and valuations are demanding which argues for keeping exposure Neutral for now.

Bottom line Within fixed income markets, we express a clear preference for investment grade bonds over government debt and High Yield (HY), where default risk remains high. UK equities have underperformed other European markets year-to-date and now look cheap, warranting an upgrade. We also propose switching to an Overweight stance on euro zone equities, which should be favoured by generally low COVID-19 infection rates and a cyclical recovery in earnings. The same factors should support the euro against a pricyUS dollar and we suggest moving to an Overweight stance. Finally, gold and hedge funds remain our preferred diversification tools in portfolios.

In accordance with the applicable regulation, we inform the reader that this material is qualified as a marketing document. CA159/JUL/20

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Head of Investment Strategy Societe Generale Private Banking