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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Paris and Contemporary Art, an artistic feast comes home.

View of the La pensée corps (body thinking) exhibition at the Pernod Ricard Foundation in Paris (France), 2022-2023.
1. The views and opinions expressed in this article are those of the author.

1 A new generation of museums and private art centres.

The installation of the Fondation Louis Vuitton in the Bois de Boulogne in 2014 paved the way for the opening of a series of high-profile art venues, such as Lafayette Anticipations in the Marais, and the Pinault Collection in the old stock exchange in 2020. At the same time, historic spaces have moved into more modern spaces, such as the Agnès B space (La Fab., 13th Arrondissement), or the Ricard Foundation, near Saint-Lazare. And new projects are underway, supported by the Cartier Foundation for Contemporary Art which is in the process of taking over the Carré du Louvre, and the Emerige Foundation, which is setting up on Île Seguin, in the former Renault industrial site at Boulogne-Billancourt.

2 An increasing number of work and residence spaces for artists.

In parallel with the opening of exhibition venues, Île-de-France has recorded a significant increase in the number of “artist residences” (workshops made available free of charge or for a modest rent), for example the Fiminco residences in Romainville, Poush in Aubervilliers (200 workshops), 6B in Saint Denis (200 workshops) or the Grandes Serres de Pantin, to name but a few. Even though Paris maintains its reputation of being an expensive capital (in comparison with Marseille, for example), these ever more numerous creative spaces contribute in a decisive way to the attractiveness of the city for both French and international artists. This is the case in particular, given the broader European context where access to the UK post-Brexit is more limited than previously, and where Berlin rents have soared spectacularly.

Almost all of the major galleries on the international contemporary art scene now have a presence in Paris.

3 The return to grace of painting and sculpture.

Although declared “dead” in 1921 by Rodtchenko, the founder of Russian constructivism, painting nonetheless continued throughout the 20th century, even while continuing to face criticism from the avant-garde. It even reached the point that, from the 1970s to the beginning of the 21st century, it was relegated within French art schools, in favour of conceptual art, installations and video. Long neglected, even considered “outdated”, painting and sculpture have regained some of their status within French art education establishments over the last five years. This trend helps facilitate the marketing of works produced by younger generations of artists, with painting and sculpture representing more than 90% of the market in value.

4 Yet more international galleries.

The arrival of new international galleries in the capital has accelerated over the past five years, and almost all the heavyweights are now represented in Paris. This trend is further illustrated by the arrival of the American David Zwirner, the British White Cube, the Berliner Esther Schipper and soon, the Swiss Hauser & Wirth. At the same time, several galleries already present in Paris have strengthened their presence, with additional sites for Continua, Gagosian or Thaddaeus Ropac, not to mention the new venues opened in the 7th Arrondissement by the Perrotin, kamel mennour, Almine Rech and Nathalie Obadia galleries. This dynamism is also based on the up-scaling of Parisian trade fairs.

Bourse de commerce - Pinault Collection : Tadao Ando - Architect & Associates, Niney et Marca Architectes, Agence Pierre-Antoine Gatier.
15th annual contemporary drawing fair, Drawing Now Art (2022).

5 The rise of trade fairs.

Paris already enjoyed very strong positions in the markets for drawings (with the Salon du Dessin and Drawing Now), photography (Paris Photo) and ethnographic art (Parcours des Mondes). In 2022, the replacement of FIAC by Art Basel, through its “Paris+” event, marked a new stage in the consolidation of Paris as an essential stop on the international contemporary art collector circuit.

Paris has become an essential stop on the international art collector circuit.

6 New quarters for contemporary art.

Many galleries have maintained or even increased their presence in the traditional contemporary art districts (the Latin Quarter and the Marais), while showing growing interest in the Avenue Matignon quarter, which is now asserting itself as a new hub for contemporary art. Other districts, such as Belleville or Romainville, in the north of Paris, deserve honourable mentions. But the particularity of the 7th Arrondissement is that this ecosystem, which until recently mainly hosted art dealers specialising in the secondary markets, has opened up to gallery owners from the first markets, close to auction houses such as Christie’s, Sotheby’s and Artcurial.

7. Auction houses in great shape.

It should be noted that the buildings housing Christie’s and Artcurial have undergone major renovations. Sotheby’s, for its part, will transfer its activity to a new site on avenue Matignon. French auction houses are posting solid commercial results, with a significant increase in market share for France, rising from 5% of global auction sales in 2018 to 9% in 2021. They seem to be benefiting from a postponement of activity post-Brexit, with the United Kingdom’s share falling from 18% to 13% over the same period.2

Nurturing each other, these seven factors together are contributing to the dynamism of the Parisian marketplace. Paris also benefits historically from a wonderfully favourable cultural context, through an exceptional network of museums, art centres and collectors, not to mention its other tourist assets. Paris’ current leap forward as a centre for art is therefore likely to continue, and no doubt has some great surprises in store for us.

2. Art Market Report, UBS Art Basel, 2019 and 2022

Interview: Emmanuelle de L’Écotais

For three years, the festival has brought together contemporary photography and unusual locations, in Paris and Île-de-France. Emmanuelle de L’Écotais, founder of the festival, which takes place between October and December, talks about the genesis of this festival.

Why Photo Days?

The idea was born from the fact that the Mois de la Photo, which lasted for almost thirty years in France, ended in April 2017. The Mois de la Photo preceded the photography fairs that everyone knows today as Paris Photo. It seemed to me that this had left a great void in our French and Parisian cultural life in particular. I wanted to fill it by bringing in a new focus on photography in Paris.

Could you tell us about the participating galleries and the tours?

In 2020, we started with around thirty galleries in Paris, expanding to around fourty spaces in 2021. In 2022, we’ve been working with fifty-five galleries in Paris and the inner suburbs. To discover what these spaces have to offer, we form groups of ten to twelve people to whom we offer routes to take based on district or theme.

Photo Days are meetings in galleries, but also in unusual locations. Could you give us some examples?

The Balzac rotunda, located in the gardens of the Hotel de Rothschild in Paris – the National Centre of Photography – was forgotten for many years. Much of the work of Photo Days has been to bring this place back to life by calling on the work of contemporary artists. For our 2022 season, first Yann Toma, then Jean-Michel Fauquet, took over this unique space. Another atypical site is We are_Club, a private club with a very English spirit. Located on rue du Faubourg Saint-Honoré, the site hosted the Haute couture of the house of Christian Lacroix, before housing the Perfume Museum. We also mobilise artists for very special projects, such as Noémie Goudal, who created an installation in situ, on one of the large windows of the Gare de l’Est facade, or Georges Rousse, whom we asked to create two installations in the former Yacht Club of Deauville. I’d better stop here because there are simply too many examples to choose from!