Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

This summer, will you rather wear a straw hat or rain hat?

Behavioural finance is defined by the application of psychology to finance: it differs from classical financial theory by considering individuals not as purely rational beings, but influenced by their emotions or by reasoning biases.

The approach of July and August offers good prospects for summer holidays. But to deserve these few weeks of escape, we had to go through a time of reflection and then more or less laborious preparation. All these choices will determine the success of this long-awaited period of the year. The choices to be made in front of many and varied possibilities also enlighten us on our financial decision-making!

How to make sure you go on vacation at the wrong time and place…

In the depths of winter, we’ve probably all dreamed at least once before ads highlighting the beauty of the beaches, in front of the images of a superb hotel of charm or listening to the story of a relative back after a magnificent holiday in a sunny country… while we were in the rain. At the end of a dense year, there is no time to waste to study the almost endless possibilities of summer holidays: sea or mountain? domestic or international holidays? idleness or adventure? …

What could be simpler than choosing the destination we have heard about recently, which seems to combine pretty beaches, nice weather and a beautiful hotel? In a few clicks, everything is reserved! Let’s stay in fiction and imagine you putting your suitcases down after a few hours of tiring travel.  The disappointment at the arrival may be proportional to the time savings achieved by the lack of more specific research on this dream destination. Installed in your room, you discover it’s the rainy season – or, even worse, the typhoon season – so rain and wind punctuate your days… Days which start from dawn thanks to noisy jackhammers, used extensively in the renovation of the hotel’s main building…

How did you get here? Many cognitive biases hinder the collection and processing of information. First, too much information – known as cognitive overload – leads us to prioritize information and classify it according to less objective criteria (“my table mate who travels a lot seems to know more about it than my travel agency”). Information processing can also lead us to ignore or even reject certain information in contradiction with our opinions, preconceived ideas or beliefs: «maybe it’s usually the rainy season but I think it’s different every year», “the hotel had announced a renovation period but I would be surprised if they did it in the middle of August”).

The existence of these errors sheds light on the difficulty of personal financial decision-making, as it is necessary not to choose the first solution that “does the trick” in order to save effort, nor to try to reject or rationalize the contrary facts (“I had invested in this company for a key contract that it has just lost, but that’s okay because it was certainly not profitable”). So you need to be careful to incorporate elements that are potentially contrary to your beliefs and especially to take into account the context and arguments that might be contrary to what you are considering.

… or get help to miss your vacation choices!

Let’s come back to this rainy holiday spent in a hotel under renovation: are you the only one responsible (in addition to the hotelier and Fortune)?

Let’s first blame your table mate from last month who delivered you the obvious and quick solution to your search for vacation location! Availability heuristics leads us to take decisions on information that is readily available and often up-to-date! By boasting the merits of what was to become your resort, precisely at the time you were searching for a destination, this person has led you to limit your research and your reasoning!

Let’s then blame the dream visuals (posters, websites, photos of tourists) of repeated advertising, that probably led you to remember beautiful images … without relating them to the winter period!

Finally, you may have been the victim of one or the other of the social biases that are frequently found on financial markets, particularly during bubble or crash phases:

- The tendency to follow events or opinions without critical thinking (“the hotel website reviews are excellent”);

- The mimicry that sums up the act of deliberately or unconsciously imitating models to which we seek to identify (“I will do like my table mate who always spends a dream vacation”);

-  Conformism that marks submission to the standards of a group that has been embraced (“people who look like me all leave far from home”)

“Hats off” if you haven’t fallen into all these traps… All I have to do is to wish yourself a great summer holiday!

WARNING

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii)consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For more information, click here.

Édouard Camblain Head of strategic projects & development