Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Private Banking France

Historically based in central Paris, Societe Generale Private Banking started extending its presence to the rest of France in 2008. In January 2014, the bank reached a key step in its development and is now operating from 80 French towns and cities. Societe Generale’s private bank thus combines expertise and proximity.

Today, almost 320 private bankers and experts and 220 private banking advisors in around a hundred branches can help you manage your wealth and financial projects.

In 2017, Societe Generale Private Banking France was awarded the “Best Wealth Manager in France – Affiliate Bank” Golden Trophy at the 2017 edition of the French “Leaders in Finance” awards.

Read our pricing conditions
Read our products' leaflets

Read SGPB France's Report "Article 29 Loi Energie Climat 2021" (French only) (report related to Article 29 from the French Law on Energy & Climate)

Our offices

SGSS Private Banking Aix en Provence - Societe Generale

Learn more
1, rue Mahatma Gandhi
Le Decisium
13090Aix-en-Provence
+33 (0) 4 42 37 27 00
Contact us

SGSS Private Banking Bordeaux - Societe Generale

Learn more
30 cours de l’Intendance
33000Bordeaux
+33 5 57 26 38 20
Monday: 9:00 - 12:30AM / 1:30 - 5:30PM
Tuesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Wednesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Thursday : 9:00 - 12:30AM / 1:30 - 5:30PM
Friday : 9:00 - 12:30AM / 1:30 - 5:30PM
Contact us

SGSS Private Banking Lille - Societe Generale

Learn more
27-35 rue de Tournai
59000Lille
+33 3 28 36 74 10
Monday : 8:45AM - 5:30PM
Tuesday : 8:45AM - 5:30PM
Wednesday : 8:45AM - 5:30PM
Thursday : 8:45AM - 5:30PM
Friday : 8:45AM - 5:30PM
Contact us

SGSS Private Banking Lyon - Societe Generale

Learn more
Les Jardins du Lou
74 avenue Tony Garnier
69007Lyon
+33 4 37 45 27 60
Monday: 8:30 - 12:30AM / 1:30 - 5:30PM
Tuesday : 8:30 - 12:30AM / 1:30 - 5:30PM
Wednesday : 8:30 - 12:30AM / 1:30 - 5:30PM
Thursday : 8:30 - 12:30AM / 1:30 - 5:30PM
Friday : 8:30 - 12:30AM / 1:30 - 5:30PM
Contact us

SGSS Private Banking Marseille - Societe Generale

Learn more
Hôtel de Direction / Les Docks – 10 place de la Joliette
13002Marseille
+33 4 91 99 33 50
Monday: 9:00 - 12:30AM / 2:00 - 5:30PM
Tuesday : 9:00 - 12:30AM / 2:00 - 5:30PM
Wednesday : 9:00 - 12:30AM / 2:00 - 5:30PM
Thursday : 9:00 - 12:30AM / 2:00 - 5:30PM
Friday : 9:00 - 12:30AM / 2:00 - 5:30PM
Contact us

SGSS Private Banking Montpellier - Societe Generale

Learn more
11 boulevard Sarrail - CS29006 - 34061 Montpellier Cedex 1
34000Montpellier
+33 4 67 07 27 50
Monday : 8:45AM - 5:30PM
Tuesday : 8:45AM - 5:30PM
Wednesday : 8:45AM - 5:30PM
Thursday : 8:45AM - 5:30PM
Friday : 8:45AM - 5:30PM
Contact us

SGSS Private Banking Nantes - Societe Generale

Learn more
8 place Royale
44000 Nantes
+33 2 28 08 83 00 / +33 6 75 52 20 93
Monday: 9:00 - 12:30AM / 1:30 - 5:30PM
Tuesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Wednesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Thursday : 9:00 - 12:30AM / 1:30 - 5:30PM
Friday : 9:00 - 12:30AM / 1:30 - 5:30PM
Contact us

SGSS Private Banking Nice - Societe Generale

Learn more
8 avenue Jean Médecin
06000 Nice
+33 4 92 17 57 80
Monday: 9:00 - 12:15AM / 1:45 - 5:15PM
Tuesday : 9:00 - 12:15AM / 1:45 - 5:15PM
Wednesday : 9:00 - 12:15AM / 1:45 - 5:15PM
Thursday : 9:00 - 12:15AM / 1:45 - 5:15PM
Friday : 9:00 - 12:15AM / 1:45 - 5:15PM
Contact us

SGSS Private Banking Orleans - Societe Generale

Learn more
12 rue de la République
45000 Orleans
+33 2 38 80 57 56
Monday: 9:00 - 12:00AM / 1:30 - 5:30PM
Tuesday : 9:00 - 12:00AM / 1:30 - 5:30PM
Wednesday : 9:00 - 12:00AM / 1:30 - 5:30PM
Thursday : 9:00 - 12:00AM / 1:30 - 5:30PM
Friday : 9:00 - 12:00AM / 1:30 - 5:30PM
Contact us

SGSS Societe Generale Private Banking Paris

Learn more
29 boulevard Haussmann
75009Paris
+33 1 53 43 87 00
Monday : 9:30AM - 5:30PM
Tuesday : 9:30AM - 5:30PM
Wednesday : 9:30AM - 5:30PM
Thursday : 9:30AM - 5:30PM
Friday : 9:30AM - 5:30PM
Contact us

SGSS Societe Generale Private Banking La Defense

17 Cours Valmy La Defense
92043Paris La Defense 7
+33 1 42 14 20 00
Monday : 9:30AM - 5:30PM
Tuesday : 9:30AM - 5:30PM
Wednesday : 9:30AM - 5:30PM
Thursday : 9:30AM - 5:30PM
Friday : 9:30AM - 5:30PM
Contact us

SGSS Societe Generale Private Banking Reims

Learn more
2 place Royale
51100 Reims
+33 3 26 84 57 40
Monday: 8:45 - 12:30AM / 1:30 - 5:30PM
Tuesday : 8:45 - 12:30AM / 1:30 - 5:30PM
Wednesday : 8:45 - 12:30AM / 1:30 - 5:30PM
Thursday : 8:45 - 12:30AM / 1:30 - 5:30PM
Friday : 8:45 - 12:30AM / 1:30 - 5:30PM
Contact us

SGSS Societe Generale Private Banking Rennes

Learn more
14 rue Le Bastard
35000Rennes
+33 2 99 78 70 51
Monday : 9:30AM - 5:30PM
Tuesday : 9:30AM - 5:30PM
Wednesday : 9:30AM - 5:30PM
Thursday : 9:30AM - 5:30PM
Friday : 9:30AM - 5:30PM
Contact us

SGSS Societe Generale Private Banking Rouen

Learn more
34 rue Jeanne d’Arc
76000Rouen
+33 2 35 52 59 12
Monday: 9:10 - 12:30AM / 1:45 - 5:30PM
Tuesday : 9:10 - 12:30AM / 1:45 - 5:30PM
Wednesday : 9:10 - 12:30AM / 1:45 - 5:30PM
Thursday : 9:10 - 12:30AM / 1:45 - 5:30PM
Friday : 9:10 - 12:30AM / 1:45 - 5:30PM
Contact us

SGSS Societe Generale Private Banking Strasbourg

Learn more
3 place Sébastien Brant
67000 Strasbourg
+33 3 88 14 39 40
Monday : 8:45AM - 5:30PM
Tuesday : 8:45AM - 5:30PM
Wednesday : 8:45AM - 5:30PM
Thursday : 8:45AM - 5:30PM
Friday : 8:45AM - 5:30PM
Contact us

SGSS Societe Generale Private Banking Toulouse

Learn more
61 boulevard Lazare Carnot
31000Toulouse
+33 5 34 25 49 50
Monday: 9:00 - 12:30AM / 1:30 - 5:30PM
Tuesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Wednesday : 9:00 - 12:30AM / 1:30 - 5:30PM
Thursday : 9:00 - 12:30AM / 1:30 - 5:30PM
Friday : 9:00 - 12:30AM / 1:30 - 5:30PM
Contact us