Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Societe Generale Private Banking in France

Our offices

SGSS Société Générale - Boulogne Billancourt

Learn more
130, rue de Silly
92100Boulogne-Billancourt
+33 (0) 1 55 60 57 00
Contact us

SGSS Société Générale - Courbevoie

Learn more
3, place de Saverne
Les Renardières B
92400Courbevoie
+33 (0) 1 49 97 57 00
Contact us

SGSS Société Générale - Évry

Learn more
25, cours Blaise Pascal
Quartier des Passages
91000Évry
+33 (0) 1 60 90 57 00
Contact us

SGSS Société Générale - Fontenay B Marne

Learn more
10, avenue des Olympiades
Immeuble Niemeyer I
94120Fontenay-sous-Bois
+33 (0) 1 53 99 57 00
Contact us

SGSS Société Générale - Hauts De Seine Sud

Learn more
220, avenue P.Brossolette
Immeuble le Pelissier
92240Malakoff
+33 (0) 1 42 31 57 00
Contact us

SGSS Société Générale - Ivry Sur Seine

Learn more
48, rue Denis Papin
94200Ivry-sur-Seine
+33 (0) 1 45 15 57 00
Contact us

SGSS Société Générale - Massy Palaiseau

Learn more
8, allée de Londres
Parc tertiaire de Courtaboeuf
91140Villejust
+33 (0) 1 69 18 57 00
Contact us

SGSS Société Générale - Melun

Learn more
17, avenue de la Libération
77000Melun
+33 (0) 1 64 87 59 00
Contact us

SGSS Société Générale - Paris 16ème

Learn more
45, av Kléber
75116Paris 16ème
+33 (0) 1 55 73 44 00
Contact us

SGSS Société Générale - Paris Croix Rouge

Learn more
6, rue de Sèvres
75006Paris Croix Rouge
+33 (0) 1 42 84 75 00
Contact us

SGSS Société Générale - Paris Saint Michel

Learn more
10 rue Thénard
75005Paris Saint Michel
+33 (0) 1 53 74 18 00
Contact us

SGSS Société Générale - Rueil Malmaison

Learn more
85-87, avenue Paul Doumer
92500Rueil-Malmaison
+33 (0) 1 47 32 87 70
Contact us

SGSS Société Générale - Rungis

Learn more
4, allée de l'Astrolabe
Parc Silic Orly Rungis
94150Rungis
+33 (0) 1 56 70 14 50
Contact us

SGSS Société Générale - St Quentin en Yvelines

Learn more
2 B, boulevard Vauban
Immeuble Le Florestan
78180Montigny-le-Bretonneux
+33 (0) 1 30 48 57 00
Contact us

SGSS Société Générale - Versailles

Learn more
1, rue Rameau
78000Versailles
+33 (0) 1 30 97 57 00
Contact us

SGSS Société Générale - Paris XV

Learn more
164, rue de Javel
75015Paris XV
+33 (0) 1 53 78 57 00
Contact us

SGSS Societe Generale Private Banking Head office

17 cours Valmy
92043Paris La Défense 7
Contact us

SGSS Société Générale - Andrezieux St Étienne

Learn more
1, rpt Auguste Colonna
42160Andrézieux-Bouthéon
+33 (0) 4 77 55 57 00
Contact us

SGSS Societe Generale Private Banking - France - Lyon

Learn more
33, avenue Foch
69006Lyon
+33 (0) 4 37 45 27 60
Contact us

SGSS Société Générale - Lyon Ouest

Learn more
6, rue de la République
69001Lyon
+33 (0) 4 72 00 56 40
Contact us

SGSS Société Générale - Amiens

Learn more
47, rue Trois Cailloux
80000Amiens
+33 (0) 3 22 71 57 80
Contact us

SGSS Société Générale - Lyon Est

Learn more
22, rue de l'Arbre Sec
69001Lyon
+33 (0) 4 72 15 57 00
Contact us

SGSS Société Générale - Besançon

Learn more
17 D Rue Alain Savary
Parc Artemis
25000Besançon
+33 (0) 3 81 84 57 00
Contact us

SGSS Société Générale - Arras

Learn more
64, boulevard Carnot
62000Arras
+33 (0) 3 21 21 57 00
Contact us

SGSS Société Générale - Lyon Entreprises

Learn more
1, boulevard Vivier Merle
Tour Société Suisse
69000Lyon
+33 (0) 4 37 91 58 00
Contact us

SGSS Société Générale - Metz

Learn more
57 rue Serpenoise
57000Metz
+33 (0) 3 87 55 71 23
Contact us

SGSS Société Générale - Compiègne

Learn more
2, rue Magenta
60200Compiègne
+33 (0) 3 44 38 57 00
Contact us

SGSS Société Générale - Grenoble

Learn more
3 T rue Clot Bey
38000Grenoble
+33 (0) 4 76 19 60 00
Contact us

SGSS Société Générale - Angers

Learn more
15, rue d'Alsace
49100Angers
+33 (0) 2 41 20 57 00
Contact us

SGSS Société Générale - Mulhouse

Learn more
36, rue Paul Cézanne
Immeuble Le Trident
68200Mulhouse
+33 (0) 3 89 36 57 00
Contact us

SGSS Société Générale - Bobigny

Learn more
3, promenade J Rostand
93000Bobigny
+33 (0) 1 48 96 57 00
Contact us

SGSS Société Générale - Drôme Ardèche

Learn more
38, boulevard Général de Gaulle
26000Valence
+33 (0) 4 75 79 57 00
Contact us

SGSS Société Générale - Nancy

Learn more
42, rue Saint-Dizier
54000Nancy
+33 (0) 3 83 19 58 00
Contact us

SGSS Société Générale - Saint Denis

Learn more
1, place de la Berline
93200Saint-Denis
+33 (0) 1 49 33 57 00
Contact us

SGSS Société Générale - Dunkerque

Learn more
2, boulevard Sainte-Barbe
59140Dunkerque
+33 (0) 3 28 58 57 00
Contact us

SGSS Société Générale - Dijon

Learn more
11, rpt de la Nation
21000Dijon
+33 (0) 3 80 77 57 00
Contact us

SGSS Société Générale - Aix en Provence

Learn more
1, rue Mahatma Gandhi
Le Decisium
13090Aix-en-Provence
+33 (0) 4 42 37 27 00
Contact us

SGSS Société Générale - Tours

Learn more
3 boulevard Heurteloup
37000Tours
+33 (0) 2 47 70 57 00
Contact us

SGSS Societe Generale Private Banking - France - Rennes

Learn more
14, rue Le Bastard
35000Rennes
02 99 78 70 51
Contact us

SGSS Société Générale - Évreux

Learn more
24, rue de Chartraine
27000Évreux
+33 (0) 2 32 62 87 00
Contact us

SGSS Société Générale - Poitiers

Learn more
9, place du Maréchal Leclerc
86000Poitiers
+33 (0) 5 49 55 57 00
Contact us

SGSS Société Générale - Clérmont Ferrand Pardieu

Learn more
16, rue Jean Claret
Parc Technologique de la Pardieu
63000Clermont-Ferrand
+33 (0) 4 73 44 57 00
Contact us

SGSS Société Générale - Perpignan

Learn more
28, avenue Général Leclerc
66000Perpignan
+33 (0) 4 68 51 57 00
Contact us

SGSS Société Générale - Reims

Learn more
2, place Royale
51100Reims
+33 (0) 3 26 84 57 00
Contact us

SGSS Société Générale - Roissy

Learn more
22, avenue des Nations Hall A
ZI PARIS NORD II
93420Villepinte
+33 (0) 1 49 90 59 00
Contact us

SGSS Societe Generale Private Banking - France - Paris

Learn more
29 Boulevard Haussmann
75009Paris Haussmann
01 53 43 87 00
Contact us

SGSS Societe Generale Private Banking - France - Strasbourg

Learn more
3 place Sébastien Brant
67000Strasbourg
03 88 14 39 40
Contact us

SGSS Société Générale - Le Havre

Learn more
2, place Léon Meyer
76600Le Havre
+33 (0) 2 35 41 57 00
Contact us

SGSS Société Générale - Périgueux

Learn more
16, Cours Michel Montaigne
24000Périgueux
+33 (0) 5 53 02 57 50
Contact us

SGSS Société Générale - Auxerre

Learn more
Place des Cordeliers
89000Auxerre
+33 (0) 3 86 72 57 00
Contact us

SGSS Société Générale - Rennes

Learn more
14, rue Le Bastard.
35000Rennes
+33 (0) 2 23 35 63 00
Contact us

SGSS Société Générale - Strasbourg

Learn more
255, route de Mittelhausbergen
67200Strasbourg
+33 (0) 3 88 13 57 00
Contact us

SGSS Société Générale - Paris La Fayette

Learn more
59, rue de la Fayette
75009Paris La Fayette
+33 (0) 1 53 21 20 50
Contact us

SGSS Societe Generale Private Banking - France - Lille

Learn more
8, rue Anatole France
59000Lille
+33 (0) 3 28 36 74 10
Contact us

SGSS Société Générale - Lille

Learn more
51, rue Nationale
59800Lille
+33 (0) 3 20 21 57 00
Contact us

SGSS Société Générale - Pau

Learn more
11, rue Louis Barthou
64000Pau
+33 (0) 5 59 71 13 50
Contact us

SGSS Société Générale - Annemasse

Learn more
10, place Hôtel de ville
74100Annemasse
+33 (0) 4 50 35 57 00
Contact us

SGSS Société Générale - NIMES

Learn more
7, boulevard Amiral Courbet
30000Nîmes
+33 (0) 4 66 36 57 00
Contact us

SGSS Société Générale - Orléans

Learn more
14, avenue des Droits de l'Homme
45000Orléans
+33 (0) 2 38 24 46 00
Contact us

SGSS Société Générale - Troyes

Learn more
11, pl du Maréchal Foch
10000Troyes
+33 (0) 3 25 43 57 99
Contact us

SGSS Société Générale - Paris Champs-Élysées

Learn more
91, av Champs-Élysées
75008Paris Champs-Élysées
+33 (0) 1 53 67 57 00
Contact us

SGSS Nice Côte d'Azur - Société Générale Private Banking

Learn more
8 AVENUE JEAN MÉDECIN
06000Nice
04 92 17 57 80
Contact us

SGSS Nantes - Société Générale Private Banking

Learn more
8 Place Royale
44000Nantes
+33 (0)2 28 08 83 00
Contact us

SGSS Société Générale - Lille Nord Entreprise

Learn more
28, rue des Arts
59800Lille
+33 (0) 3 20 13 57 00
Contact us

SGSS Société Générale - Toulouse

Learn more
61 Boulevard Carnot
31000 Toulouse
05.34.25.49.50
Contact us

SGSS Société Générale - Annecy

Learn more
9B, rue Royale
74000Annecy
+33 (0) 4 50 33 57 50
Contact us

SGSS Société Générale - Nantes

Learn more
8, place Royale
44000Nantes
+33 (0) 2 40 12 57 00
Contact us

SGSS Société Générale - Paris Bourse

Learn more
134, rue Réaumur
75002Paris Bourse
+33 (0) 1 44 76 57 00
Contact us

SGSS Société Générale - Rouen

Learn more
34, rue Jeanne d'Arc
76000Rouen
+33 (0) 2 35 52 58 00
Contact us

SGSS Société Générale - La Rochelle

Learn more
12, rue du Palais
17000La Rochelle
+33 (0) 5 46 51 57 00
Contact us

SGSS Société Générale - Villefranche Sur Saône

Learn more
600, boulevard Albert Camus
Parc avenue - Bat C
69400Villefranche-sur-Saône
+33 (0) 4 74 09 88 00
Contact us

SGSS Société Générale - Montpellier

Learn more
11 boulevard Sarrail
34000Montpellier
+33 (0) 4 67 69 63 60
Contact us

SGSS Société Générale - Le Mans

Learn more
43, place de la République
72100Le Mans
+33 (0) 2 43 21 57 00
Contact us

SGSS Société Générale - Paris Bercy

Learn more
10, av Ledru Rollin
75012Paris Bercy
+33 (0) 1 44 67 57 00
Contact us

SGSS Societe Generale Private Banking - France - Marseille

Learn more
Hotel de Direction - Les Docks
10, place de la Joliette
13002Marseille
+33 (0) 4 91 99 33 50
Contact us

SGSS Société Générale - Cognac

Learn more
35, rue d'Angoulême
16100Cognac
+33 (0) 5 45 36 67 00
Contact us

SGSS Société Générale - La Roche sur Yon

Learn more
2, rue du Maréchal Juin
85000La Roche-sur-Yon
+33 (0) 2 51 44 57 00
Contact us

SGSS Société Générale - Paris Agence Centrale

Learn more
BP 208
75009Paris Agence Centrale
+33 (0) 1 53 43 57 00
Contact us

SGSS Société Générale - Marseille

Learn more
62, la Canebière
13001Marseille
+33 (0) 4 91 13 57 00
Contact us

SGSS Société Générale - La Manche

Learn more
Rpt de la Liberté
Direction du Groupe de la Manche
50000Saint-Lô
+33 (0) 2 33 77 57 00
Contact us

SGSS Société Générale - Neuilly

Learn more
122, avenue Charles de Gaulle
92200Neuilly-sur-Seine
+33 (0) 1 46 43 57 00
Contact us

SGSS Société Générale - Brive La Gaillarde

Learn more
1, avenue Jean Jaurès
19100Brive-la-Gaillarde
+33 (0) 5 55 18 57 00
Contact us

SGSS Société Générale - Marignane

Learn more
Technoparc Des Florides
Route De Martigues CD9 / Immeuble Floricity A
13700Marignane
+33 (0) 4 42 31 18 60
Contact us

SGSS Société Générale - Caen

Learn more
7, boulevard Maréchal Juin
14000Caen
+33 (0) 2 31 46 57 00
Contact us

SGSS Société Générale - Mantes La Jolie

Learn more
10, avenue de la République
78200Mantes-la-Jolie
+33 (0) 1 30 98 57 00
Contact us

SGSS Societe Generale Private Banking - France - Bordeaux

Learn more
30 Cours de l'Intendance
33000Bordeaux
+33 (0) 5 57 26 38 20
Contact us

SGSS Société Générale - Fréjus Saint-Raphaël

Learn more
32, allée Sébastien Vauban
Espace Capitou Pôle BTP
83600Fréjus
+33 (0) 8 99 86 87 50
Contact us

SGSS Société Générale - Brest

Learn more
72, rue de Siam
29200Brest
+33 (0) 2 98 00 57 00
Contact us

SGSS Société Générale - Le Raincy

Learn more
36, avenue de la Résistance
93340Le Raincy
+33 (0) 1 43 01 57 00
Contact us

SGSS Société Générale - Bayonne

Learn more
2, avenue du 11 Novembre
64100Bayonne
+33 (0) 5 59 44 57 45
Contact us

SGSS Société Générale - Cannes

Learn more
14, rue d'Antibes
06400Cannes
+33 (0) 4 93 06 57 00
Contact us

SGSS Société Générale - Bourges

Learn more
24B, rue du Commerce
18000Bourges
+33 (0) 2 48 66 57 00
Contact us

SGSS Société Générale - Houilles

Learn more
26, rue Carnot
78800Houilles
+33 (0) 1 30 86 57 02
Contact us

SGSS Société Générale - Albi

Learn more
70, rue Sère de Rivière
81000Albi
+33 (0) 5 63 38 87 20
Contact us

SGSS Société Générale - Bastia

Learn more
1, rue du Juge Falcone
Résidence Forum du Fango bât D, 4ème étage
20200Bastia
+33 (0) 4 95 34 57 00
Contact us

SGSS Société Générale - Vannes

Learn more
25 rue Thiers
56000Vannes
+33 (0) 2 97 01 57 00
Contact us

SGSS Société Générale - Chessy Marne La Vallée

Learn more
3, rue de la Galmy
77700Chessy
+33 (0) 1 64 17 30 30
Contact us

SGSS Société Générale - Agen

Learn more
11, place Président Wilson
47000Agen
+33 (0) 5 53 69 64 34
Contact us

SGSS Société Générale - Avignon

Learn more
3, rue Martin Luther King
84000Avignon
+33 (0) 4 90 80 57 00
Contact us

SGSS Société Générale - Cergy Pontoise

Learn more
Rue du Verger
IMMEUBLE SOGE 2000 Tour 1
95000Cergy Pontoise
+33 (0) 1 34 25 57 37
Contact us

SGSS Société Générale - Ajaccio

Learn more
4, rue Sergent Casalonga
20000Ajaccio
+33 (0) 4 95 51 57 00
Contact us

SGSS Société Générale - St Germain en Laye

Learn more
2, rue de la République
78100Saint-Germain-en-Laye
+33 (0) 1 39 10 57 00
Contact us

SGSS Société Générale - Toulon

Learn more
14, place d'Armes
83000Toulon
+33 (0) 4 94 18 57 00
Contact us